Complaints

This profile includes complaints for Monitech, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Monitech, LLC

  215 Southport Dr Ste 400 Morrisville, NC 27560-8439

• 

  Monitech, LLC

  2607 Fayetteville St # C Sanford, NC 27332

• 

  Monitech, LLC

  3600 Park 42 Dr Cincinnati, OH 45241-4039

• 

  Monitech

  4290 Glendale Milford Road Cincinnati, OH 45242

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon. I had a Monitech device installed yesterday, 4/15/25, at the *********** location. The last 24 hours has been a nightmare. I am strongly considering moving here from ** and will need a ****. I have a valid SCDL and I previously had an **** ********************************************************************************************** license. I lived in ** until 1996 and moved for 28 years to **. I didn't have to have a device there. Anyway, I wasn't given proper training and I absolutely can't hum and blow at the same time. I was STRANDED in a parking lot yesterday only 15 minutes after leaving. I was there for almost 2 1/2 hours and could NOT get through to ANY of your 800 numbers. There are NO local numbers available. I find it irresponsible that I was allowed to leave without being properly trained and the technician knew that I was struggling. What if I had been stranded in dark parking lot? It had literally been 15 minutes since I left the shop. Also, there are signed paperwork issues. I want this device removed as I am not REQUIRED to have it UNLESS I want a NC license. I will be looking at another company with a device that I can properly use or I will stay in ** with no need for an NC license. I don't want to pay for removal and I want my $136 back.************ location is only open 1 day per week apparently. I scheduled a removal appointment in ************, but I am VERY concerned about my safety driving over an hour. I am 63 years old. I would like to know if there is a way to set the device so that I can travel to this appointment without having to blow every 5 minutes ( and NOT being able to)PLEASE have someone local or that can help me (that I can communicate with in english) call me.Thank you. I am sorry if I sound stressed. I am. I was trying to do that right thing and get this done and it has made things worse.

  Business Response

  Date: 04/16/2025

  Upon looking at Ms. ******** account and listening to her phone calls, we were not given any additional opportunity to help her take the tests properly. It's pretty typical that interlock clients have issues testing the first few days of having the device, this goes for any interlock, not just the humming type. One must keep in mind the way the device operates is not determined by the interlock companies, but by state and national regulations.

  As a private company, we are not obligated to refund any fees or provide any free service because a client can't comply with the operation of the state-mandated device. We provided the service Ms. ****** requested from us. Keep in mind, we did not approach Ms. ******* she came to us.

  The Monitech Resolutions Manager will contact Ms. ****** shortly to discuss this further.
  

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23212543
  
  I am rejecting this response because: I am not satisified with any responses I have received and the company is taking NO responsibility for their failure to do the things that they should have. How are you able to send anything to DMV if I have BOTH copies of the signed Intall Verication???? 

  And I have said that I am unable to operate the device. Maybe only 24 hours, but I cancelled an appointment today because I was concerned about getting stranded. The advice I was given by the person that called me: call a cab, ***** friend. I should NOT have to do that. That's what you do when you are drinking. These were not failed tests.Operator error, maybe, but I still have reasonable complaints and expectations,

  
  Sincerely,
  
  **** Lyn **********

  Business Response

  Date: 04/17/2025

  As the Monitech Resolutions Manager, I apologized to Ms. ****** for the missteps that occurred. However, I also advised her that only giving the device a chance for 1-2 days is not sufficient effort on her part. Interlocks can be difficult to get the hang of initially.
  I also waived the Early Termination Fee, this is a fee normally charged for breaking the contract, as a goodwill gesture to resolve the complaint, but we're unable to refund and of the fees that were already paid, as we provided the service that was asked for. 

  Regarding the paperwork, we report interlock activity electronically to DMV, so we don't need the physical paperwork and don't have a reason to keep it. We pulled the electronic record sent to ** and it shows Ms ******** install occurred on the afternoon of 4/15, and it was sent to the main ************* the morning of 4/16. We recommend clients call that office to confirm it was received and applied to the driving record, they can be reached at ************. At this time, it's up to Ms. ****** and ***** to proceed with the process. 

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1st I had to take me vehicle to monitech because my device was going off randomly and malfunctioning. The device was going off telling me vehiclestart was not allowed. Monitech replaced my device that day because it was malfunctioning and/or defective. They submitted the report to the **** did not explain to them that the device was defective and malfunctioning, and because they failed to explain the issue the *** IS suspending my license. This is neglectful out the very least If not fraudulent behavior. I have complained to monitech several times that my device was defective and had to call in 3 different times and pay 45$ each time for a reset code because the device accused me of not taking a test and k would like a refund because the device was defective and was not my fault. Also MONITECH needs to contact the *** and explain that the device was replaced on April 1st the day in question that *** is suspending my license for.

  Business Response

  Date: 04/15/2025

  The violation that *** suspended Mr. ****** license was failed tests. The device was replaced on 4/1 only because the module under the dash had an issue and that has no bearing on the fail readings. The module's function is to detect voltage from the vehicle and give the signal to the vehicle to start. The handset, which had no issues per the technician's assessment, is the part of the device that reads and analyzed the alcohol.

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have monitech appointments every other month, each totaling $160 and a *************************************** to miss work. Up until today I have been able to roll any remaining balance over to next appointment. Today I was unable to make the full payment (I could have if they accepted cash) and was scheduled an appointment IN BETWEEN my calibration appointments, just to come in and pay this remaining balance all because they dont take cash and because they are not taking certain payments over the phone. So I am expected to now go out of my way and miss work because monitech operates under an archaic system that does not serve customers in any way. The customer service representative today told me they do things correctly now which takes their already outdated way of operating and makes it even more Stone Age. I am thinking its time to move on to a different company who can make an already difficult time a little easier. Now I move onto wait times. The wait times have gotten more and more out of control. It is infuriating to pay to use my vehicle when a false positive test occurs, then have to wait a ridiculous amount of time to talk to anyone who can help. I have had calls go unreturned and emails not responded to. I dont think I should have to pay nearly $50 for false positives especially given the wait time.

  Business Response

  Date: 03/18/2025

  We have had to take a hard stand requiring balances, clients have always been expected to pay as payments come due. We hold the right to change policy regarding this at anytime as it was only meant to be for extenuating circumstances. Since the device was set out only one month at the previous appointment, this is why Mr. ****** must come in this time. The date on the device can't be pushed out a whole month with codes, so coming in is the only option. It seems unfair to expect us to let clients float a balance, then when we decide to put our foot down to call us the ones at fault. 

  Regarding the fail readings on the device, ******************** companies have no control over that. The devices are designed by and settings determined by state regulations. Only the client can prevent violations, so the interlock companies shouldn't be expected to provide free services because  the client isn't adhering to their state's regulations. If the client ever needs to return due to a device issue, we will cover that, we shouldn't be expected to cover client's mistakes. 

  No refunds are due to Mr. ****** and none will be extended. Issues with device settings should be directed to the makers of regulations.  

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in October of 2023, I was put out of the program for allegedly "blowing too high. In December of 2023, I was sent a letter saying my license were suspended for a year. I didnt know what my current status was for the Monitech device, so I continued making payments until ********* of 2024. Around this time is when I found out my payments were no longer being accredited. Where did my $90 monthly payment plus lockout fees go? Ive totaled up the amount to be at least $600. Who benefited from my financial burden and why didnt a tech notify me of the situation. I need answers. Thanks

  Business Response

  Date: 01/28/2025

  Interlock companies are not a government entity and do not have your driving records or license requirements on file. It is up to the clients to know when they are getting credit with their monitoring authority (the entity that requires the device, such as DMV, court, probation) and request us to remove the device when they are allowed, required, suspended, or simply want to remove. We do not know when the client has finished their requirement, nor if their driving privileges are suspended, revoked, etc. We simply had no way of knowing that Ms. **** was no longer in need of the interlock. As long as Ms. **** keeps the device installed and doesn't request removal, she must pay the lease fees for having our device in her vehicle.

  In conclusion, the fees paid were for having the Monitech device in her vehicle and for us servicing it. Additionally, we still send records as usual the entire time the device is installed. We don't know whether or not the entity we're sending them to is accepting them or not to advise the client. 

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had monitech for just about 2 weeks. I have done everything they have told me to and am using the device properly. I keep getting violations for no reason. This whole place smells like a scam. If they cannot solve this tomorrow I demand a full refund and that the device is removed from my car.

  Business Response

  Date: 12/12/2024

  Interlock devices are set up based on state and ***** regulations. If a client incurs a violation, it is due to not operating the device per the those regulations. I have reviewed the logs and confirmed that the reason Ms. ***** had to return for service was due to a violation, not a malfunction of the device. We do understand that there is a learning curve to using the device, but we are not in control of the device functions.

  The Monitech Reputation Manager will be in contact with Ms. ***** shortly.

• Initial Complaint

  Date:10/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The level of customer service is very inadequate. The company continues to say that they are facing staffing issues and have implemented measures to improve the level of service. However the weight times continue to be excessive. The alleged option 8 to leave a call back number does not work. In fact one of the customer service ***resentatives stated the other day that the option 8 feature only is valid from 6am to 10am. The device continues to malfunction. It drains the battery of the vehicle. I attempted to call them to get it unlocked due to a service issue and could not get anyone on the phone. When I did get someone on the line several days later then I couldnt be assisted because the battery on the vehicle had been drained again and I couldnt schedule a call back because as the *** stated our volume is to high. The company fails to realize that people work and the lack of service is an inconvenience when no one can be reached at their facility. I attempted to reschedule my appointment for calibration because now it has been missed due to the inability to get adequate call center servicing and troubleshooting the device. I finally get someone on the phone again today and they say that I must go to service in 1 to 2 days however I am an attorney that service corporate and personal clients all over the country. My availability is not dictated in 1 to 2 days. For me the different service costs are minute. What is of importance is the ability to provide the best quality service to your customers. This is not the case here as evidenced by the complaints and ratings of this company. When I return from my business trip I will attempt to reschedule another service appointment. However I think the company as a whole needs to examine their level of service. The regulating and supervisory ********* needs to examine the company because how many people have been affected or stranded due to not being able to receive service or other legal options.

  Business Response

  Date: 10/15/2024

  We greatly apologize for our wait times, it's truly staffing struggles that many, if not all, call centers are facing nationwide. We have escalated your concerns to the head client manager over Monitech. 

  Customer Answer

  Date: 10/16/2024

   
  Complaint: 22423390
  
  I am rejecting this response because:
  I would like to speak to the head client manager before resolving this complaint. 
  
  Sincerely,
  
  Joseph Starr, Esq

  Business Response

  Date: 10/16/2024

  I have sent a request to the Monitech management team to give Mr. Starr a call.

  Customer Answer

  Date: 10/16/2024

   
  Complaint: 22423390
  
  I am rejecting this response because:

  Received a call from someone named David. (No last name) The call came in from an unknown number.  He left a message and stated that I could call back the 1-800 number to get back in contact with them.  The entire point of the complaint is the lack of customer service due to the LONG wait times from the companies 1-800 number. So how does a call back that gives you the same option to call the 1-800 number that is already inadequate to properly service their customers resolve the issue. More measures and systems needs to be put in place to address the lack of service for a product that the company provides. 

  
  Sincerely,
  
  Joseph Starr, Esq

  Business Response

  Date: 10/17/2024

  We're sorry our manager was unable to reach Mr. Starr. Like other call centers, we can't decrease our wait times instantly, although we wish we could. We've reviewed the logs and don't see anything that would be causing our device to drain Mr. Starr's battery. It is a known fact and not something we try to hide that interlocks do have an extra strain on a vehicle's battery and have a constant draw. This is how interlocks must work to fulfill the NHTSA and state requirements. This means that battery maintenance, which is solely the client's responsibility, is even more important while having an interlock. Common knowledge about batteries says that a vehicle that sits without being driven causes a shorter battery life, as the alternator of a car recharges the battery and it can't do that until the engine is running. Letting the vehicle sit for several days or more on a regular basis or simply not driving often to keep the battery charged may actually be Mr. Starr's issue. If a client is not going to drive regularly or needs to leave the vehicle sitting for periods, we suggest investing in a battery maintainer or trickle charger. 

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why is that no one can be reached at Monitech Interlock company. I have an 2025 error code and told I have 3 days to get to a service provider, by the way the only closest one apparently is open for appointments on Tuesdays. I have already once before had no choice but to pay the 45 dollars to get a code over rode once before. So I call Monitech put on hold for well over a few hours combined even leaving my call back number. By the way that is a waste of time. You will never get a call back. And just now I was told to leave a message. Such a waisted of time. So I read the complaints on here and see that it's almost the same complaints. I Love there response on here:"We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ As we are currently experiencing higher call volumes, your patience is appreciated.I do show that you were able to speak with a Monitech Customer Support Expert yesterday. " same old Monitech rresponse. I just paid 170 dollars for the 2 month rental fee 10/20/24. The device was recalibrated. And cleaned I guess. And now I have to deal with this and am at the mercy of the Monitech company who I feel are taking advantage of those of us who are required to have this device because we messed up. But it looks like they are just continuing to be allowed to do this to their customers. Really thinking about talking to my Lawyer tomorrow about what is happening here.

  Business Response

  Date: 08/27/2024

  As stated previously, our wait times are long and we do apologize for that. We have implemented several automated systems where possible to cut down on our long phone wait times, but it's simply a staffing struggle call centers, especially interlock companies are facing. You'll see the same feedback for other interlock companies. It's not for a lack of caring, otherwise we wouldn't have dedicated staff handling these complaints. We do show that you were able to reach someone yesterday to help with your device code. The Resolutions Manager will also be reaching out by email so you can reach out to her in the future if unable to get through on the phone. 

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22199596
  
  That is correct that I was finally able to get in contact with someone. After being hung up on a couple of times, later in the evening. Also I did not get to talk to someone until well after sometime after 9 p.m.

    What I find even more interesting about the response given is there are so many companies that require the use of a call centers for some reason or the other. Just about all of them seem to be able to be consistent with answering or even calling back when the option is given to the customer. 

    And what about the fact that if I am needing help or by some chance I do happen to get stranded because of a faulty device or cannot operate my vehicle until I get that over ride code. I would be sitting somewhere or unable to get to work because I was not able to talk to anyone until after 9 p.m. and I understand all that is hypothetical. But this a huge problem and feels like nothing is being done to correct the issue.

    This is also not just coming from me but the customer that I talked to on the 20th at ********************, they had the very same complaints, and the said customer has had to use your device for a heck of a lot long than I have had mine for. I am stuck with it until June 2025.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 08/28/2024

  We are glad to hear that Mr. *** is able to get through to other call centers, but it is a well-known issue, especially with interlock companies, that call centers are struggling to keep up with call volume. We simply cannot resolve this instantly. It's been an ongoing struggle that we have and continue to implement changes to alleviate.

  Per our contract, clients are responsible for getting a ride or a tow if they are unable to use the device/vehicle and cannot or feel uncomfortable to stay at their current location.We truly are sorry for any inconvenience our client's experience and hope to have our phone wait time concerns resolved soon.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Dwi back in 2013, fast forward I got monitech in January of 2024 due to me getting my license back, since Ive had this device I have paid countless failed dues (*****) they are threatening to suspend my license I received a letter in May to either pay 450 for a hearing or get my license suspended. , the hearing isnt until October, I do not drink alcohol (I was 22 when the incident happened I am now 32 with 4 children) I barely eat because I drive so much and Ive been violated from eating when I can (burgers mostly on the go), my car recently went into the shop , its been there for 2 and a half weeks, they have not even been able to keep my car started due to the device for some reason, Im being told that monitech told *** its not there problem about the device(not sure how true that is) Ive spoke to monitech they have told me that they can send a tech out and they will be back in contact with me. Ive heard nothing from monitech And *** is giving me a very hard time even knowing whats wrong with my car. I have no car and no rental due to *** not being able to get a code. I was told that the shop rigged my car to get it to start for 5 minutes. I have had many mental break downs while having this device. And I know that I will have countless fees to pay when I do get my car back due to monitech. I have no idea what to do, it takes hours to speak with someone and when I finally do all I hear is money money money needing to be spent and I havent had the car in 2 weeks and monitech is literally ruining my life. I am currently seeking mental therapy due to this device and the anxiety I get just walking to my car. Trying to remember if I ate the wrong thing. Its ridiculous and something needs to be done. Last but not least the hearing I have is due to me getting off 6am in the morning spraying vapocool in my throat I work on trains 930pm to 6am and received a fail.

  Business Response

  Date: 08/13/2024

  We appreciate the feedback and understand the concerns. All Ignition Interlock Device (***) settings are dictated by state regulations. Please note that the *** will register any trace of alcohol from any source containing it - this is how the device effectively ensures an impaired individual cannot start a vehicle, and how we can confidently state the Monitech ignition interlock is fulfilling its purpose. Needing a code to rest the lockout is a requirement of the state, not Monitech's, so this is an issue the client will need to take up with the state of NC and NHTSA. 

  Regarding the mechanic repairs, we received paperwork from the repair shop on 8/2 and have been in contact with them multiple times since then. There is an issue the repair shop is facing that we don't believe has to do with the interlock device. So, we are sending a Monitech technician to the vehicle today to temporarily remove the device to take the ******************** out of the equation so the repair shop can determine the issue and repair it. 

  Customer Answer

  Date: 08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a Monitech customer for two years now, and its been an absolute nightmare. *** spent hundreds of dollars resetting a faulty device that keeps malfunctioning repeatedly. It has even damaged several batteries, which Ive had to replace at additional cost. Despite complaining over the phone and in person, nothing has been done. Recently, they finally replaced my device with a new one, but Im still encountering error code 1034 within days. Ive followed all their instructions, including removing the device when not in use, but the problems persist. Ive tried calling multiple numbers listed online, but they all lead to the same mainline, and even their customer service email address is invalid. Im desperate to get my car working so I can get to work. Please, someone, help!

  Business Response

  Date: 08/05/2024

  The only time we have charged Mr. Siu for codes is when they were due to violations like missing tests or getting fail readings. Device issues will  not cause these types of errors.All of the codes due to device errors were not charged. As indicated by Mr. Siu, these device error codes have happened with 2 separate devices, meaning there is some other common denominator here. We see the particular code Mr. Siu is getting when there are issue within the vehicle's charging system, such as a low battery, a dying or bad alternator, or even corroded battery terminals. We will be contacting ********** shortly to discuss this further.

• Initial Complaint

  Date:08/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business will not answer the phone after the Interlock device tells you to call the number. To start your vehicle is dependent on them answering and giving you a code to enter. Ive been on hold for over three hours the last two days, left two messages, and heard from no one. And their high call volume excuse is a joke, answer the phone !!!!

  Business Response

  Date: 08/02/2024

  Our phone records show that Mr. **** spoke to us on July 25, July 30, then there were no incoming calls from his number until today, upon which we called him back. We apologize for our long wait times, but we don't show that **************** calls were ignored and were responded to in ~1 hour.