Reviews

This profile includes reviews for Monitech, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Monitech, LLC has 4 locations, listed below.

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  Monitech, LLC

  215 Southport Dr Ste 400 Morrisville, NC 27560-8439

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  Monitech

  4290 Glendale Milford Road Cincinnati, OH 45242

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  Monitech, LLC

  2607 Fayetteville St # C Sanford, NC 27332

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  Monitech, LLC

  3600 Park 42 Dr Cincinnati, OH 45241-4039

Review Details

• Review fromAronda W

  Date: 10/22/2024

  1 star
  Terrible! I sat in the office to get the thing installed and he didnt even tell me about the arrival blows and now I got locked out on the first day having the raggedy device in my car. Now Im having to spend money right after the installation to get it serviced at no fault of my own. Its absolutely trifling, time consuming and a waste of my money. **************** is rude and the hold times are outrageous just to be transferred a million times. If they dont know anything about these devices, they shouldnt be putting them in anybodys car. Its a waste of space.

• Review fromRuby S

  Date: 09/12/2024

  1 star
  This has got to be the company with the most inefficient and rudest customer service I've ever experienced. Phone hold times are always over an hour even when you use the callback option. You can press the right numbers or every number to try to get to the right person and they'll still push you through to someone else, possibly 5 to 6 times before you catch a break. The people in the local offices are a huge contrast to the people working in customer support/call centers. It took me 2 hours just to CANCEL an appointment! When I explain these things for customer feedback the normal response is "I'm sorry for your experience" and then they just keep on running their booklet speeches. Stop being sorry, just be better!! Tell your supervisors or whoever, and mention these interactions so you don't catch stray h*** Bring these things up in your meetings so you can better manage calls and customer satisfaction.

• Review fromLexi C

  Date: 07/08/2024

  1 star
  been calling for 3 days. i was on hold for almost 3 hours total yesterday and no one answered and it hung up on me. ill be locked out of my car if they dont answer today. currently on hold again. claims to have 24/7 customer service but that is a lie. definitely wish i used a different company.

• Review fromBrian US Veteran R

  Date: 03/24/2024

  1 star
  THIS COMPANY *****, HOW THE **** IN THIS TIME PERIOD OF TECH ARE THESE PEOPLE ALLOWED TO BE IN BUSINESS IS THE ***** BROTHER IN LAW TO THE GOVNER . MAYBE THE **** OF THE *** COMMISH RUNS THE COMPANY READ THEIR REVIEWS THEY ****

• Review fromBryce W

  Date: 01/19/2024

  1 star
  Ive been on hold for 37 mins so far today. Another 2 hours yesterday. My local store is appointment only but I cant get anyone on the phone to make an appointment which I now have 2 days. I need to speak with someone so I can get an override code. Open 24/7 is a joke. The company is greedy. Absolutely no way its possible that many people are calling for these wait times. Also pressing 8 to receive a call back I guess is a crude joke that the company enjoys.

• Review fromMichelle H

  Date: 01/11/2024

  1 star
  If I could give 0 stars I would. This place is a money racket. My son had to have this on his car for a year. He was supposed to have it removed Jan 10th had an appointment, showed up and noone was at the ******************* nor at the ********** location. He had to get off work to go and wasted time and gas. He called today and explained he couldn't miss work again this week and the guy told him he would have to pay a lock out fee after midnight Saturday. He finally got an appointment at 5:40pm today to have it removed but now has to work 10 hours tomorrow to make up time!!!! They have you backed in a corner as there are limited place who do this!!! FRUSTRATED!

• Review fromKina H

  Date: 12/01/2023

  1 star
  This is the worst service Ive ever experienced. Typical I wouldnt ever write a review or even complain but by god Im so sorry to anyone having to deal with this company. Im beyond frustrated and tired of this c*** Their call service says 24/7 but NOBODY EVER PICKS UP. Ive been trying to reach them because I accidentally turned my key before blowing which is just a simple muscle memory mistake, but for me to have been calling for 2 days straight left multiple voicemails, been on hold and still get 0 freaking call back, 0 contact with anyone is so freaking unprofessional and absurd. NOW, because this company wont answer the phone or contact anyone my car is on permanent lockdown when the issue could have been fixed prior if I wouldve gotten the help and assistance when requested. Now it falls on ME to have to pay these fees as if you arent greedy enough. This is completely unacceptable. And Im still awaiting a phone call from anyone besides that **** answering machine.

• Review fromMekkel H

  Date: 10/25/2023

  1 star
  This is the worst system I have ever used. I used Monitech in the past and no issues. Now I keep getting charged for not blowing at designation and it will not allow me to. Then throws a code i have to keep paying $45 each time to clear. On top of that, It wont work if temperature is under 60 degrees. I have to warm it up like a puppy for it to work in the morning. On top of that, my car has been in the shop 4x since installng this thing as there is some kind of loose connection happening that has shorted out 2 batteries and 2 alternators. And the loose connection is still there. Just a freaking nightmare.

• Review fromKiamma W

  Date: 09/08/2023

  1 star
  Such a horrible company their customer service is disrespectful you show up to appointments and no one is at the office this company is continuously bad.

• Review fromMelissa D

  Date: 05/21/2023

  1 star
  This is only company near me that i can use for this service that is unfortunately court mandated. I have too many complaints to go i to detail with. However, the first 3 months i had the device i stalled/calibrated there was a serial number mismatch whicj obviously was not my fault. When this happened in April, I had to go a week without driving my car because I couldnt get anyone to answer or call me back. Often it was the same call volumes are high BS. 24/7 customer service is a complete lie. One employee told me that many work from home. Therefore they get to choose who and when they call back. I have 4 children, 2 of which are special needs. I cannot simply wait on a callback if it is an emergency, nor can I just drop what I am doing when Monitech employees decide to call 4 hours later from the time I first called. At least Twice, I have been in the showrer when someone finally called me back and they refused to call me back in 15 minutes when I could actually go out to my car. Instead they said I would have to call back and get in line again. Also, this time I have a code **** which is evidently a missed arrival test. However, I have not had any missed arrival tests since my last calibration. I would know because of the horrendous beeping and loud program violation that would have sounded. The tech tried to charge me $45 to override the code. She couldnt even tell me when this supposedly happened unless I brought my car in. (How can i bring the car in if it wont start???? Not only that but i have to drive over an hour to get there.) I then insisted on speaking to her supervisor and I was told there wasnt a supervisor. As if having this device installed isn't embarrassing enough, on top of financially taxing, this company cant even provide the service they claim to. There is one number for thousands of people to call. And the local number listed on the manual has been disconnected. Such a complete ******** scam