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Find a Location

Relias has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Relias

      1010 Sync St STE 100 Morrisville, NC 27560

    Business ProfileforRelias

    Medical Training

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Relias is a company that offers: Learning Management, Compliance Training,Staff Recruiting, Onboarding,& Retention Value Based Performance Management, and Population Health Management; focusing on the health care industry, analytics and assessments. They also have expanded into Europe and Asia. Please refer to their website for further information.

    Business Details

    Location of This Business
    1010 Sync St STE 100, Morrisville, NC 27560
    BBB File Opened:
    8/18/2016
    Years in Business:
    12
    Business Started:
    12/30/2011
    Business Incorporated:
    2/10/2015
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Relias Learning, LLC
    Contact Information

    Principal

    • Stacy West, Vice President of Marketing

    Customer Contact

    • Kay Krafft, CEO
    • Lizzy Adams, Public Relations Specialist
    • Stacy West, Vice President of Marketing
    • Brian Isgett, General Counsel

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I am concerned Relias is not forthcoming that purchased courses expire a year from purchase. Course descriptions do not state expiration dates. The order, does not state the course expirations. Relias responded you have to go to the *** page for course expiration. As a business owner, I can't recall an instance where I would have to go to a *** page to find expiration dates. It seems confusing at best, and misleading at worst.My email to Relias:I need clarification on the information sent to my staff that Relias courses expire. I have listed one example of where it does not state anywhere the course expires or in the order confirmation that the courses expire in a year. My staff was told even though they got an email to take the course, because the course was purchased over a year ago, it was "expired" and the business needed to "REPURCHASE" the course.The course was Titled: Overview of Bipolar and Related Disorders: On the website now-The title added the word, ANIn looking up the course, the course page states the Content Expire on 12/31/2025. Nothing listed on when the class expires.I also went back into my orders, and there is nothing on my side of the order that states the classes expire. When I go into the "ASSIGNMENTS" part of my account, I am allowed to resend the classes that have not been taken.I will await your response to my investment into your services.Their response:Hi *****, Thank you for contacting Relias Support, I am happy to assist! I am sorry as to the misunderstanding about expired courses, I know how frustrating this can be. In our policy under our "***" page, it states that you have one year from the date of your purchase to complete all final exams. I provided a screenshot below of this on our website and I have provided a link to that page, below.When it says "Content Expires" on a course, that is not how long a user has to complete the course after their purchase, that is when the actual content of the course itself expires.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Hugh P

    1 star

    03/02/2024

    Deceptive contracting/retention practices used. This organization has hidden auto renewal policy not dictated on your original signing agreement to keep their clients trapped and paying a monthly fee for an unconscionable term. Our organization completed our 5 year original contracted agreement only to find out when we decided the platform or program was truthfully not beneficial to us, that they have a hidden auto renewal policy on a link completely not dictated on your original signed agreement, when sent to you for docusign execution. The auto renewal policy traps you for the same term as your agreement, a 5 year renewal feature. This is one of the most agregious/deceptive forms of contracting that I have ever experience in a professional organization and truthfully borders on a crime/theft. This organization needs to be black listed and investigated for outright consumer deceptive practices.

    Local BBB

    BBB of Eastern Carolinas

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