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Business Profile

Medical Training

Relias

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Training.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am concerned Relias is not forthcoming that purchased courses expire a year from purchase. Course descriptions do not state expiration dates. The order, does not state the course expirations. Relias responded you have to go to the *** page for course expiration. As a business owner, I can't recall an instance where I would have to go to a *** page to find expiration dates. It seems confusing at best, and misleading at worst.My email to Relias:I need clarification on the information sent to my staff that Relias courses expire. I have listed one example of where it does not state anywhere the course expires or in the order confirmation that the courses expire in a year. My staff was told even though they got an email to take the course, because the course was purchased over a year ago, it was "expired" and the business needed to "REPURCHASE" the course.The course was Titled: Overview of Bipolar and Related Disorders: On the website now-The title added the word, ANIn looking up the course, the course page states the Content Expire on 12/31/2025. Nothing listed on when the class expires.I also went back into my orders, and there is nothing on my side of the order that states the classes expire. When I go into the "ASSIGNMENTS" part of my account, I am allowed to resend the classes that have not been taken.I will await your response to my investment into your services.Their response:Hi *****, Thank you for contacting Relias Support, I am happy to assist! I am sorry as to the misunderstanding about expired courses, I know how frustrating this can be. In our policy under our "***" page, it states that you have one year from the date of your purchase to complete all final exams. I provided a screenshot below of this on our website and I have provided a link to that page, below.When it says "Content Expires" on a course, that is not how long a user has to complete the course after their purchase, that is when the actual content of the course itself expires.

    Business Response

    Date: 03/17/2023

    Relias is proud to serve more than ****** clients across the continuum of care and provide them, as well as the public, with additional free resources to help navigate the ******19 pandemic. To provide a high level of service and to continue to develop innovative solutions for the healthcare industry, Relias operates within sound business practice, utilizing written contracts that allow us to plan for the present, project for the future, maintain *************** levels and invest in research and development.

    As a policy matter, Relias does not publicly comment on client disputes. We are proud of the consistently high customer satisfaction and net promoter scores we achieve. In the rare instances a client relationship may be resolved unsatisfactorily for both parties, we endeavor to accommodate client requests where possible.

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