ComplaintsforInsight Pest Solutions, LLC

• Initial Complaint

  09/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Insight pets solutions doesnt understand when I say I dont want their services anymore,the company keeps sending people to my house without permission or appointments to spray the house for bugs.I told the company in 2023 ,that I was unhappy with the service but they continued sending people to the house and now Im forced to pay for service I dint authorize Very disappointed and I feel I have been harassed by this company.

  

  Business response

  09/04/2024

  Good afternoon ***************, 

  We sent you an email for todays resolution. Again we thank you for your time and patience with us and are very happy we could resolve your problem today. 

  Thanks, 

  Juan 

• Initial Complaint

  08/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Signed for normal maintenance spraying to help mitigate any bug issues on my property. After I had lost a credit card Insight had called me to retrieve new payment as my previous card was deactivated, I gave them the new payment method and all was fine for the moment. Months go by without getting billed and without receiving any services performed by Insight Pest solutions. After some months time, I begin to get letters requesting payment for services that I had not received in many months and at some point had even moved from the address. Which takes us to this point where I have been billed almost $800 for services that I have not received and because of a clerical error on their behalf for not saving my updated credit card information for auto pay when I had given it to them.

  

  Business response

  08/28/2024

  Good afternoon ****************, 

  We are very sorry about the situation regarding your account. We tried contacting you through phone but were unable to get through, I did leave a voice mail regarding your concern. If you could please contact us at your earliest convenience at ************ to resolve this asap. Thank you for you patience ! 

   

   

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Insight Pest Solutions offered to spray our property to car for bugs and rodents. As our main concern was hornets we accepted the service. At the time we were not made aware that we were locked into a 12 month commitment and did not see that is what we agreed to with a $100 cancellation fee until we received the emailed copy. The initial service occurred on 7/16/24 and was charged $158.24. At the time they told us if we see any hornet nests to just give them a call and they would come and care for it as it was already covered in between services. So we called and they came out on 8/7/24 and not sure what they did but they didnt take care of the hornet nests we called for and charged us another $158.24. At this point, we left our poor review which prompted a call for them which lead to a very poor interaction which you can tell they receive a lot of these interactions for their secretive cancellation fees. So we ended the service and paid the additional $100. So within 3 weeks we are now out $416.48 for a scam of a company.

  

  Business response

  08/12/2024

  Good afternoon, ****, we are very sorry to hear about your upsetting experience with us. We thank you for reaching out and hope you give us an opportunity to make this right in the future. It does appear you are serviced by one of our independently owned and operated franchise branches. We have forwarded them your information, and they should be reaching out to you ASAP. If you have any other concerns, don't hesitate to reach back out at ************. Again, we apologize for your frustration. Thank you for your patience and, again, we apologize for the experience you described.

  Customer response

  08/15/2024

   
  Complaint: 22110065
  
  I am rejecting this response because:

  1. The cancellation fees were not clearly communicated prior to the first service. Had the agent indicated that I would be charged close to $500 for a cancellation fee (especially when the service is inadequate) I wouldnt have signed up to begin with. This was clearly concealed until I could see in the email receipt post the service so I could be trapped into the 1 year commitment.

  2. The cancellation fee indicates that it would be $100 + and benefits. If offering a discount to a Veteran and then turning around and charging the Veteran $464 for cancelling after inadequate service, then I seriously judge what I fought for. This company is completely disrespectful to its Veterans and should be ashamed of themselves. 
  3. I talked to your so called customer service at the time of cancellation who was condescending and probably young enough to be my child. I didnt sign up with ***********, **********, *****, etc.  I signed up with Insight Pest Solutions and as a company, you should be willing to resolve my concern.

  Really, companies like yours is the reason why I post bigger and bigger No Soliciting signs on my front door because you cant be trusted because you all look for ways to squeeze out fees anyway you can from the consumer until enough complain and Regulators finally take action. 
  
  Sincerely,
  
  *************************

  

  Business response

  08/19/2024

  Hello ****, we apologize again for the frustrations you may have and any miscommunication on our part. We are doing all we can to assist you with this situation, although, we do not have access to your account as it is serviced by one of our independently owned and operated franchise branches. We have sent them an email letting them know you need assistance asap. You can contact them at ************ for all questions and concerns you are having. 
  
  Thank you, 

  Juan 

• Initial Complaint

  08/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  A young man talked us into a year contract but told us if we were not satisfied we could cancel at anytime. They showed up sprayed. After two weeks the ants were worse than before they sprayed we attempted to call 4 times without a response. We even saw the sales person who talked us into the service on the street and explained our situation and he ensured us that his manager would call us and no one called until today over a months after the first service. We told the person that called today we were not interest anymore and he told us he was going to send us to collections. We tried to explain that they did not hold up their end of the contract. The customer service was awful and we were lied to be the salesperson. Now they say we owe over 400 dollars for termination of the contract and sending us to collections.

  

  Business response

  08/02/2024

  Hi *****! thank you for reaching out. We do apologize for your frustrations and appreciate you reaching out to give us the opportunity to improve. It does appear you are serviced by one of our independently owned and operated franchise branches. We have forwarded them your information, and they should be reaching out to you ASAP. If you have any other concerns, don't hesitate to reach back out. Again, we apologize for your frustration. Thank you for your patience and, again, we apologize for the experience you described.

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a sales person at my door who was pleasant but ill-informed. He was pushy and wouldn't take no for an answer. He also told me he was new on the job so I gave him a lot of slack. My neighbours signed up for the same service so I thought it would be OK. He tricked me into signing a contract by saying that we would just be filling out the preliminary information while I made my decision. He must have caught me on an off day because I did sign the contract without review. I was told it would be a one time fee of $250 to spray the property. The next day, the same sales person was lingering on our street for hours. It was creepy and off-putting. I was told they would need access to my garage and that I needed to be home for the service. For the next 10 days, I received multiple phone calls and scheduling changes due to the rain. Turns out they never needed garage access in the first place and so all those scheduling changes were in vain. When I noticed a second charge of $250 a month after the first, I called the company to complain. I was then told that this was a reoccurring charge and that there would be a fee to cancel my contract. In the end, I paid >$500 for a service a didn't want and would not recommend this company to anyone.

  

  Business response

  07/17/2024

  Hi ********. We sincerely apologize for the experience you had with our sales representative and the subsequent service provided. Your feedback is very valuable to us, and we deeply regret any inconvenience or confusion caused. It appears that you were serviced by one of our independently owned and operated franchises, which means that I am unable to access your account information to directly resolve this concern. I have passed your name and contact information along to your local franchise branch, and they will be contacting you shortly. Thank you so much for your patience, and again we apologize for the inconvenience and frustration this has caused you. Thank you for allowing us the opportunity to make this right! 

  

  Business response

  08/02/2024

  Hello, thank you for reaching out. We do apologize for the miscommunication from the salesperson. It does appear you are serviced by one of our independently owned and operated franchise branches. We have forwarded them your information, and they should be reaching out to you ASAP. If you have any other concerns, don't hesitate to reach back out. Again, we apologize for your frustration. Thank you for your patience and, again, we apologize for the experience you described. 

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A salesperson knocked on my door last week and sold me a 1yr pest control contract based on the following:- Being able to eradicate ********* ant colonies in trees in yard - Being able to treat Cicada Killer Wasps in my yard - Being able to treat moles in my yard - Being a 'local' company - Providing basic pest (mice, ants, etc.) control for my house/property When the technician arrived two days ago, he told me that he could not do the first 3 things stated and that the salesmen were not part of the company...that they were just 'in the area for the week' and then would be leaving. Further, he told me that granulate would be going around the perimeter of my property and that he would be spraying my foundation. He then applied some granulate product all around my house including on my deck, which I and my animals are now tracking into the house. I was furious at the fraud put forth by the 'salesman' who knocked on my front door and frustrated with myself that I 'fell for it'. I called the 800 nbr to cancel the service and get a credit for the 'service' performed (or lack thereof). I currently have a $70 bill for the first service and was told that they could cancel the rest of the year plan, but that without the 'annual contract discount' I would have to pay $175 for the service performed and that it was normally $285 "without the discount'. I feel as though I should pay NOTHING as I was completed fooled as to the service to be provided. I would like resolution of this immediately. This is a complete fraud and scam. On top of this, when I called today, the 'corporate office' in ** answered the phone, confirming another lie that the salesman sold me....that this was a 'local company'. The person that I spoke to insisted that they were a 'local company' because they had an office near me. That unfortunately, does not constitute a 'local company' in my book. Another lie (or 'veiled truth') told by this company!

  

  Business response

  07/17/2024

  We apologize for your frustration, and we appreciate your time and feedback on this matter. It appears that you reached a compromise with one of our account specialists on 6/29. Thank you for working with us to reach a resolution. 

  Customer response

  07/22/2024

   
  Complaint: 21916176
  
  I am rejecting this response because:

  - I never 'reached agreement' with anyone at Insight. I asked to please NOT be billed for the service performed as it was sold under completely fraudulent terms (see original complaint). 

  - When several levels of individuals said that that was not possible, I asked to only be billed the $70 originally quoted for this single service. To this they said...."Sorry, that is our 1yr agreement price. For this service only it will be $269 dollars 'list price' without the 1yr agreement.

  - When I pushed back against this due to the fraudulent sales terms, they said that they could reduce it to $175.

  - I still protested that and then asked them to please send me the bill in order to give me time to work this out with the BBB.

  - The young lady (******* from the ****************** down in **) told me 'No worries, you won't be billed....'

  - The next day my credit card was charged for $175.

  - ************ is a complete fraud and I should have never answered my front door and allowed the slick talking salesman to give me the sales pitch....which turned out to be completely untrue. 

  
  Sincerely,
  
  *********************

  

  Business response

  07/30/2024

  ****************, 
  
  We sent you an email with the details and proof of your requested resolution. Thank you for working with us to resolve your concern. If you have any additional questions or concerns, don't hesitate to reach back out. We always appreciate constructive feedback. Have a great rest of your week! 

  Customer response

  07/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had prepaid for 12 months of service at a rental property I own. I signed a contract for internal and external pest control and asked Insight Pest Solutions to provide a 24 hour notice of scheduled service to ensure they could be let into the property. The first two visits they failed to notify me or my tenants and left notices saying they could not enter. Following these two incidents I called and cancelled service and was told that I had service for the remainder of the 12 month period as it had been prepaid but would not renew after that. They then continued to service without notifying me for the remainder of that period. Following that initial agreement they serviced the property, again without notifying me or my tenants and I received a new statement for services. Upon calling I was told that the employee that had assured me the agreement would not renew was not longer with them and could not be held responsible. They then serviced the property again and sent another statement, after now confirming that the service should have been stopped. They have continued to send statements and refuse to acknowledge previous notes about cancellation.

  

  Business response

  06/13/2024

  Hi *****.

  Thank you for your inquiry. We're sorry we've caused you so much frustration and inconvenience and appreciating speaking with you regarding the issue. We hope that we were able to explain our operations clearly enough to you, but if there's any other ways we can help you, please give us another call at **************.

• Initial Complaint

  05/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  They stole from me. They offer a yearly subscription fee and don't show for appointments. It's a scam! They make you wait all day and don't show!!! And then you call to get laughed at and tell you they rescheduled without notifying you!l so you miss work!!! Awful customer service. They subscribe $700 a year for them to come 3 times!!!!!I want to cancel the rest of my service and I want my money back for this month. They are thieves.

  

  Business response

  05/23/2024

  Hi, *********. We appreciate your inquiry and have tried to contact you multiple times regarding your dispute. Each time, we have been sent to voicemail. It is very important to us that we can help our customers and we wish to be able to communicate with you to resolve your issue. Despite this, we processed your request, but would still love to hear from you for confirmation. Please give us a call back at **************.

  Customer response

  06/20/2024

   
  Complaint: 21747452
  
  I am rejecting this response because:

  This is my second complaint about this company. They are stealing from us. They provided no service in June and sent us an email that they cancelled our service and are still charging us. They won't let me delete my card from their website. Our contact was void from the beginning because they scammed us into signing it when we aren't the home owners. They never got our land lords permission and constantly cancelling or not showing to appointments so someone misses work then they proceed to laugh at you while you complain. I want them to delete my card off their website before I file legal charges.
  
  Sincerely,
  
  *******************************

  

  Business response

  06/21/2024

  Hi, *********. Thank you for bringing this oversight to our attention. We voided the June invoice and closed your account officially. You should no longer receive any more invoices from us in the future. If there's anything else you need from us, please don't hesitate to call us.

  Customer response

  06/21/2024

   
  Complaint: 21747452
  
  I am rejecting this response because: they did not provide a refund and provide any proof they no longer have my debit card on their website 
  
  Sincerely,
  
  *******************************

  

  Business response

  07/03/2024

  *********, 

  We sent another confirmation to your email on file regarding your account status and proof of transactions. Your account has been closed and your card information is no longer on file. Once again, we apologize for your frustration and appreciate the opportunity to resolve your concerns. 
  
  Sincerely, 

  *************************;

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After being pressured to sign up for this service over a year ago now, I was told I had a contract that lasted a year which would have ended June 2023. Instead of being contacted in anyway or being warned I guess the contract was renewed when I indeed did not want it. Fine. Whatever. But Im at a point in life that I can no longer afford this service, that I would barely call a service. Ive never really found a way to contact them that actually goes anywhere when a problem arises and its confusing what they actually offer. I dont want money that Ive paid in back or anything, I just want this canceled without threat of ******* fee for a contract renewal that I wasnt aware was going to happen. Ive been complacent in paying it up until this point, but its gotten ridiculous.

  

  Business response

  01/15/2024

  Thank you so much for your inquiry. We look forward to assisting you. Please contact us at your earliest convenience, we are ready to address any questions or concerns you may have.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A salesperson for Insight approached us at our home in July 2022. We agreed to purchase their package-- a series of services to be completed over the course of a year. The initial contact was to be the following week-- we were told a technician would enter our home (while we were home) and "treat" the areas under our sinks ( where critters like to congregate), along our baseboards and outside the home. On the appointed date the female technician did come and my husband gave her access to the house. She accessed the sink in the laundry room ONLY. She did NOT access the other sinks in our home ( there are 5 total). My husband asked her and she told him she did not "need to". She did not access the lower level of the home, which is where we told the salesperson the biggest pest issues were. She left-- telling my husband someone would "return to complete the work". NO ONE EVER RETURNED despite multiple calls. We called the number we had on the salesperson's card and got no response. We cancelled the payment we had authorized because the service was never performed-- not the first time, and no one EVER returned to complete the series. We called but received no follow up.Since the employees of InSIght Pest Solutions FAILED to complete their duties, we do not owe them the $640 they are claiming they are owed. They have now sent this amount to collections-- harming our credit which is detrimental to us in multiple ways. For InSight to correct this issue they need to correct the billing claim and remove the collections claim

  

  Business response

  01/03/2024

  *****,

  We're sorry for the frustration you have experienced. Thank you for reaching out to us. It looks like we've been trying to reach out to the number we have on file for you since July, 2022 unsuccessfully. We would love to get in touch with you to sort this out. Please give us a call back at ************** with the extension of ****. We hope to hear from you soon.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩