Complaints

This profile includes complaints for Insight Pest Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Insight Pest Solutions, LLC has 25 locations, listed below.

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  Insight Pest Solutions, LLC

  1214 Copeland Oaks Dr Morrisville, NC 27560-6614

  
• 

  Insight Pest Solutions

  14929 Bogle Dr Chantilly, VA 20151-1727

• 

  Insight Pest Solutions, LLC

  5954 W 71st Street Indianapolis, IN 46268-1728

  
• 

  Insight Pest Solutions Maine, LLC

  60 Gray Rd Ste 2 Unit 13 Falmouth, ME 04105

• 

  Insight Pest Solutions

  158 1999 Savage Rd Richmond, BC V6V 0A4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased pest services from Insight Pest Solutions in the summer of 2024 and promptly asked for contract termination due to a lack of quality from services provided based on the price they asked for. An agreement had been signed. But, since I was not the home owner, the information they had to provide services and sign a contract with was incomplete. Therefore, I do not agree that further payments are necessary. It's my understanding that any contract can be null of void in ******* if the contract information is incomplete. As well, I had received months of spam emails from Insight Pest Solutions despite asking to cease all communication. I found them to be abusive and harmful as they continue to engage in such behaviour by forwarding their case to a collections agency.

  

  Business Response

  Date: 03/18/2025

  Good morning ****** ****, we are very sorry and understand your frustration. We will love to help you resolve any problems you are having at this moment, however it does look like you are part of one of our independently owned franchises in ******. The number for that office is ************, they will be happy to answer your questions and concerns. Thank you    
  
  

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company came door to door in our neighborhood offering a MONTHLY service to our home for $99 a month. They came out and did our yard ONE time,and came back to do the inside ONE time. They kept taking payments from our bank account without ever coming back to treat any of our house and yard. When we wanted to cancel, they said our fees so we kept paying them the monthly amount with no service. As they are the one who broke contract, I do not understand why they took $401 from my account today with no phone, email or mail correspondence pertaining to this charge.

  

  Business Response

  Date: 03/17/2025

  Good morning ***** ******, we would first like to apologize for any frustrations you have and would love you resolve your issue as quickly as possible. It does look like you are part of our Florida franchise though and we do apologize but we do not have access to those accounts as that is one of our independently owned franchises, although if you call them directly at ************ i am sure someone in that office would be more then happy to assist you further. Thank you for reaching out and your patience. 
  

• Initial Complaint

  Date:01/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a contract with Insight Pest Solutions in April of 2024 for our daughter. The contract states we will receive seasonal service. That has not happened. They showed up to spray in the Spring and Summer after being called. They never reached out or showed up to spray in the Fall or Winter. We received a call stating they would be servicing the home on Jan. 9, 2025, they never showed up. When we reached out to inquire and cancel the contract they began a back and forth ignoring my calls and failing to terminate the contract. I was then tasked with reaching out to our security *** to get footage proving they never showed up. It is Insights job to provide proof of service and they have been unable to provide such. The office staff is unprofessional and management is definitely in need of training. Avoid Insight Pest Solutions unless you would like to be ripped off and lied too.

  

  Business Response

  Date: 01/23/2025

  Good Afternoon *******, 
  
  Thank you so much for reaching out to us regarding your concern. We first want to apologize for any frustations you may have and want to help you in anyway we can. After reviewing the account, it does look like gps has the tech at the property on that day of service, of course if you feel like service was not performed or feel like anything was missed, you do have warranty services with us which means we can always send someone back out to retreat at no addtional charge. Regarding the termination fee, we do apologize but when you signed up, there was a discount given to you for signing up for the year, due to not completeing the year with us that discount will have to be reimbursed. If you do want more information or any help you can contact us at ************.
  
  Thanks,
  
  Insight Pest Solutions 

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insight Pests Solution Agent came to my house seeking customer and said their equipment can kill roaches. If we try it and does not want it, we can cancel anytime. However, I canceled in less than 30-days. Instead of them stopping the service, they keep finding way to come to my place. I declined and told the ****** they sent the second time that I was no longer interested after their first attempt because their equipment seems to bring more roaches. Whether the ****** related the information or not. I do not know but every details is in my email which I sent to them. I even told their agent before thry sent out the 2nd ****** that I was no longer interested in their service.I disputed it on my credit reports but I learned from *********** that my dispute was denied because the creditor said it was accurate. I told them how will they choose those liars over what I was saying after I have given them all the details. Then trans union supervisor told me to contact you guys are better in handling such issues.

  

  Business Response

  Date: 12/26/2024

  Good afternoon **********. Thank you so much for reaching out, we want to help you out as much as we can, we understand all the frustration. We are currently looking into this for you and if it helps process everything faster you can call us at ************ for more assistance and to actually speak to someone in the office, Again thank you so much and call us anytime you are free to resolve this for you !  

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around April 10, 2024 I was contacted by door-to-door salesman which was not requested by me. Although I initially declined they continued to press the issue stating they had provided service to others in the neighborhood and could provide me a "promotional discount". I, regrettably signed on a tablet and they charged my credit card on May 28, 2024 for $179.48. I believe I cancelled soon after as I have an alternative pest control provider which was less expensive. I received a collection letter from A.R.M. on 12/13/2024 stating I owed $49.21 for service and $520.87 in fees. I contacted Insight on 12/14/2024 and was told I owed a total of $466.00 and that I would be held in collections until payment in full was received. They stated I had received 4 treatments at $49 per treatment and additional charge is for early cancellation. In order to attempt to protect my credit I made payment by credit card for $200 thinking that would pay for service provided but they told me I would be held in collections until paid in full. They promised a copy of contact via email which I received and receipt for the $200 payment made at this time which I have not received yet. They assured me they would not continue service and/or charges on-going. I asked why they do not leave a message when they visit and they told me that they do that by email. I have dogs and a young grandson and I am concerned that before I ever checked email I would have exposed them to fresh poison. They repeated that they send statement by email.

  

  Business Response

  Date: 12/17/2024

  Good afternoon, ******, we are very sorry to hear about your upsetting experience with us. We thank you for reaching out and hope you give us an opportunity to make this right in the future. It does appear you are serviced by one of our independently owned and operated franchise branches. We do not have access to these accounts but i have attached their direct phone number so you would be able to call that office and speak to someone about your issue. That number to the office is ************. Thank you for your patience and, again, we apologize for the experience you described.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello , on june 7th-2023 we signed a home service protection plan with insight pest solutions. Sales ***resentative name was ******* . we walked around our property with the sales *** an show her our property . she clearly understand and committed to full service of property .we signed up for 4 session of mosquito and tick control for $150.00 plus tax for each month . she offered us the last month free of charge if we pay for first 3 month . we gave them our credit card number and agreed to monthly withdrawal. insight pest control company charged us for 3 monthly payment as contract was agreed . but they only delivered one session for June 2023. the rest of sessions and appointments was cancelled due to not having a proper equipment's or rainy day , problem is they never re-schedule the appointments and charged our credit card extra for total amount of 150x1.13= $169.50x2=$339.00 and plus they did not gave us the free service as agreed on contract . we have tried trough email to have our money back but not only they are not paying us back , they are moving forward and renewing a service which we are not happy with ,nor ever delivered .we understand our court system is busy with more important matters , we are trying to solve this issue as a civil matter . all our email communication are uploaded for reference . if you read through email ,1- they agree to cancellation and not re-scheduling the appointments 2- they want to carry over cancelled session to next year which we clearly asked for cancellation and not interested in their services due to lack of poor service .3- ,plus they are saying our service is only Offred up to 3 feet from main building ,which it was never explained .after first visit ,their employee should have told them this lot is 300 feet deep and still they kept charging our credit card and zero communication about 3 feet limit from them .at this point and lastly they are sending our account to collection for not renewing for next year !!!

  

  Business Response

  Date: 11/26/2024

  Good afternoon, ******, we are very sorry to hear about your upsetting experience with us. We thank you for reaching out and hope you give us an opportunity to make this right in the future. It does appear you are serviced by one of our independently owned and operated franchise branches. We have forwarded them your information, and they should be reaching out to you ASAP. If you have any other concerns, don't hesitate to reach back out at ************. Thank you for your patience and, again, we apologize for the experience you described

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22607631
  
  so we did not really had a response from mentioned business entity ,as they are saying this is not from their office or it is an independent entity carrying their name and franchise . it seems kind of out of order for what we all used to . how ever i would like to have an answer from responsible independent franchise for my court references . i have to be very clear about this , your company cases and BBB files are all in a same pattern and regular household working class people are victimized . someone from this company needs to come forward and own it and try to solve it . we are not dealing with some overseas company out of access . this company is registered in ****** and has an ownership or people responsible for company legal issues .
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 11/27/2024

  Good evening, i do apologize but this is the **** loaction and ****** is on of our franchise locations, we cannot access those accounts so i do not have access to any of those accounts, again i do apologize. Please reach out to the Canada office at ************ for more assistance. 

   

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22607631
  
  please kindly provide *************** address .
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 12/02/2024

  Good evening, i do apologize as i do not have that address. We only have the phone number to that office.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesperson knocked on a family members door to sell the service, my family member said no but knew that I had an ant problem so they called me. The guy got on the phone with me and offered the service with a MONEY BACK GUARANTEE. I said okay, nothing was ever said about a year long contract or any cancellation fees, nothing, nothing was said except they guarantee their services and I can have my money back if it doesn't work. A tech showed up, sprayed my house and left. The ants became worse and worse over time, disappeared for a week or so then came back even worse than before. I called back requesting them to come back and retreat (which they said they will do for free in between services if there was ever a problem), so the tech came back and retreated. The ants persisted, I called again and a tech came again and re-treated. Then I went on vacation and I get a message a tech is coming, I never scheduled any treatments and had a tech come 3 times within 3 months due to the issue. Insight was impossible to get ahold of and when I did reach the number that they guy gave to me, he claimed he never sold me a service and had nothing to do with it because he was in ******* and I was in ******, yet I contacted the number that was given to me when I booked the original service. Anyways, I come back from vacation, the problem persists so I call to cancel. Then I'm told I cannot cancel because I'm in a contract, yet I had no contract and that there is a $225 cancellation fee. Turns out the door salesman gave my family member the contract to sign, I did NOT sign it. Anyways I argue for my refund and they said they have to send a manager to my house to agree to the money back guarantee. So a manager came and agreed it was not working and that their solution would not provide a resolve to the ant problem. 7 weeks later, they're still sending techs to my house and I have not received my refund. I called and they claim they have nothing on file that a tech came to my house.

  

  Business Response

  Date: 11/26/2024

  Good afternoon* Chantelle * we are very sorry to hear about your upsetting experience with us. We thank you for reaching out and hope you give us an opportunity to make this right in the future. It does appear you are serviced by one of our independently owned and operated franchise branches. We have forwarded them your information* and they should be reaching out to you ASAP. If you have any other concerns* don't hesitate to reach back out at ************. Thank you for your patience and* again* we apologize for the experience you described.
  
  

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22604383
  
  I am rejecting this response because: I was contacted by the head of the company which I thought was local but he was based out of *****************. Turns out we actually had no idea who we were dealing with and when I was given a number of "the big boss" he told me he would solve any issues that arise. When I contacted him, he then pretended he had no idea what I was talking about and said he never dealt with me before despite me having a text message from him. This company is scamming people and I would like my money back. The money back guarantee needs to be upheld. This company responds to all complaints with "you dealt with our independently owned franchise" yet they are operating all under the same name and the same person. When I call the "local" number, they say they need to escalate it to head office which would be those who are claiming they have no responsibility. This is not satisfactory and I do not accept this response.
  
  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 12/02/2024

  Good evening, we do apologize for the back and forth you are going through, We would love to help as much as we can but unfortunately we have no access to the franchise accounts so we would not be able to pull up your account whatsoever. We have forwarded your information to that office and all we can do is give you the number to that office. Again we apologize for the frustration.

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22604383
  
  I am rejecting this response because: I do not understand how a company can be run with absolutely no oversight. Sure whoever I used was a franchisee but as a business owner, you should be keeping your business in line with what's morally right. I have been ripped off and now completely abandoned with my money given to Insight to provide a service that they guaranteed but did NOT work, now they refuse to give me my money back. I do not accept your answer, this issue needs to be rectified as you and your franchise owners are misleading customers, providing a service that is in fact not guaranteed and then refusing to not give money back. You are also bouncing me between the US based company and the Canadian one. Every time I call, I am given a different number to call switching between America and ****** and each and every time, no one will provide a solution and give me a refund. I am not happy with your service and do not accept this excuse as a means to keep my money.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I were outright lied to by the sales **** and the business has honored NONE of his promises, nor is providing the advertised services adequately. They are not fulfilling their end of the contract (including oral contact with an authorized representative of the company) and are trying to charge us several hundred dollars to cancel, and are refusing to cancel in a timely manner. I want a refund of the last two months charges and cancelation with no fees, as promised by the ****

  

  Business Response

  Date: 11/20/2024

  
  
  
  Good afternoon, **********, we are very sorry to hear about your upsetting experience with us. We thank you for reaching out and hope you give us an opportunity to make this right in the future. However, it does appear you are serviced by one of our independently owned and operated franchise branches. We have forwarded them your information, and they should be reaching out to you ASAP. If you have any other concerns, please don't hesitate to reach back out at ************. Thank you for your patience and, again, we apologize for the experience you described.

  Customer Answer

  Date: 11/20/2024

   
  Better Business Bureau:
  
  I have been contacted by the business franchise in reference to complaint ID ******** and am satisfied with the resolution agreed on by phone.
  
  Sincerely,
  
  ********** ******

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a service treatment for water bugs from Insight back in 2020 2021 upon lease ending on a house we rented from fellow military as a courtesy for being and excellent landlord. Insight was paid in cash after the round treatment snd you have to sign the receipt which I did. Couple of weeks later we took a trip before moving and upon returning there was a bill on the door for 150 for a termite treatment which I never asked for or scheduled. They took it upon themselves to open the fence while we were gone the neighbor said sprayed something in the back yard put something on the door and left. I called Insight and talked to a manager and settled it over the phone because I never requested that service nor was it included in the prior service which was paid for. A year later a collection company called saying I owed them 300 dollars for insight.. I explained the same scenario that insight pulled on me and eventually the calls stopped Now it has been passed to Coast to *************** who are harassing me constantly for a year and put it on my credit and its impacting it tremendously and as a US veteran in the process of getting a home through the VA . This is absolutely a fraudulent charge because I didnt sign anything or require the service I dont own the house. Its unfair that this financial company is reporting fraudulent claims on my credit from Insight which has been bought out in ** and SC for fraudulent charges on customers accounts for the same exact method on the bank cards or cards that was used to pay the service. I deeply need this removed from my credit asap Im goin through all the dispute process. Regardless this is horrible to have to go through this We were out of town . I hope that you can see the shady activity the way it has been done to me and many others in ** and SC. The Georgia office is the only office still open but I havent managed to get anyone concerning this matter

  

  Business Response

  Date: 10/22/2024

  Good afternoon Mr. ******** we thank you for reaching out to resolve your issues. We do apologize and would love to help out in anyway we can, although we were not able to find your account. If you can please contact us at ************ for further assistance, thank you ! 

  Customer Answer

  Date: 11/04/2024

  The address was *************************************;

  

  Business Response

  Date: 11/06/2024

  Dear Mr. *********************** do apologize for all the frustration you've had with us. After reviewing the account we do wanna let you know that you did have a termite inspection but that was at no charge and the tech did not find evidence of termites around the home so he did not apply anything nor anything was set up for further termite treatment. Upon reviewing the account further we see you are upset about the tech going out to service while no one was home and we do apologize but per the agreement you signed with us, it is an agreement for four services for the year, a tech would still be able to treat the exterior of home, even when no one is home, we also do send a call ahead and an email prior to your upcoming appointments. It does look like that second service you had with us back on 5/18/2020 was never paid for and after that we have been trying to get in contact with you to make you aware of the balance, we never got call back for payment for that second service so the account was placed on hold and sent to Coast 2 Coast. We do apologize sincerely , but the charge you are disputing is valid and will stand as is. The amount accessed is the balance due for the rendered service and applicable fees under the service agreement you entered in to. Once again we do apologize for any misunderstandings there may have been and would gladly discuss this a little further if you are willing. Please feel free to contact us with any further questions or concerns. 
  
  Thank you, 
  Insight Pest Solutions 

  Customer Answer

  Date: 11/12/2024

   
  Complaint: 22458671
  
  I am rejecting this response because: I paid cash yes for a bug treatment for the inside of the house which your people came 3 times for that initial treatment. There was no other treatment agreed upon finishing and me paying for that treatment so you saying u didnt pay for a treatment? What treatment service? Because I only requested and paid for the service I had already paid con cash . No *** came back to service the inside of the house after that treatment was completed. We were moving out of the home so fior you to continue to say I owe you for a treatment is absurd. I signed and paid your representative for my initial service. I havent signed or requested any other service since there for this fraudulent charge you keep claiming that I owe for then produce the receipt. I should only  have one receipt from insight that was signed on the little computer pad the day of the last visit for the water bug 3 time visit plan. I have had no other business with your company so u may need to check the personnel who completed those visits who was paid in cash because I had a good feeling not to put my bank card information for payment because of all the scamming and I pay cash and now your company has ruined my credit over a fraudulent collection from a service I never requested or signed for. I would gladly like this removed immediately. Im not gonna stop fighting it because its not accurate at all and for the negligence on the companys part to correct it . ****** services explained to me why the ** and SC insight offices were bought out for fraudulent activity on customers accounts and I explained to them what Im goin through after paying for a service and now being charged for another service I hsve know knowledge of or was at the location for the service . We were moving and I did the bug service as a courtesy for my landlord because he was an excellent one and couldnt afford the treatment at the time so I arranged and paid for it upon completion before moving out . I am completely lost about this mystery service you are claiming I owe because there was no other service done at that home on my behalf because I was only renting it.

  
  Sincerely,
  
  ****** Perkins 

  

  Business Response

  Date: 11/13/2024

  Good afternoon *** *******, 

  Thank you so much for allowing us to resolve this problem on your account, and your patience with us. As of now your account is resolved and if you have any further questions please contact us at ************. We apologize for all the frustration and again thank you for your patience. 

   

  Thank you, 

  Insight Pest Solutions 

• Initial Complaint

  Date:10/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our first interaction with them was around June this year. We paid $250 for one time infestation, explicitly rejecting annual service. The door-to-door ******** promised the deal and said they will not even store our credit card details. In September we got charged again and called to understand the nature of the unexpected payment. Apparently we are on the full-year service and the cancellation fee is another payment.They took no responsibility and completely (rudely) rejected our complaint. Now reading other reviews I see this is their shameless tactic..

  

  Business Response

  Date: 10/22/2024

  Good afternoon, *********, we apologize for the miscommunication. We thank you for reaching out and hope to resolve this for you ASAP. However it does appear you are serviced by one of our independently owned and operated franchise branches. We have forwarded them your information, and they should be reaching out to you ASAP. If you have any other concerns, don't hesitate to reach back out at ************.  Again, we apologize for your frustration and thank you for your patience.

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22456396
  
  I am rejecting this response because:

  This so-called "independently owned and operated franchise branch" is acting under this business's name, using its logo and relies on its reputation. 

  As far as I knew, I did not make business with a local shop but with Insight Pest.. 
  
  Sincerely,
  
  ********* ****

  

  Business Response

  Date: 10/25/2024

  Good afternoon *********,

  Completely understand and we apologize for the frustration, it is just you are in our independently owned and operated franchise branch in ******. We are Insight Pest Solutions in the *************. We have no access to the Franchise accounts, but would be happy to give you the Canada number for your area of service. Please contact ************ for further questions or concerns. Thank you and again we apologize sincerely. 

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22456396
  
  I am rejecting this response because it is full of nothing.

  Very convenient earning from a franchise using your name but taking zero responsibility for their acts.. 
  

  What a shame.. 

  I will continue making sure everyone knows what is hiding behind this 'business'.

   

  No further actions required from my again (because it is obviously pointless) 
  
  
  BBB,
  Thank you for your efforts and willingness to help