Reviews
This profile includes reviews for Insight Pest Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 300 Customer Reviews
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Review fromJo M
Date: 02/24/2025
1 starI would not recommend this company to anyone! The initial service was ok and I was billed around $217 which I paid immediately. I called them on 3 separate occasions and told them each time that I was not interested in their annual maintenance plan and they confirmed this and would mark my file as such. Imagine my surprise when I discovered two recurrent charges on my card for $87.27. each. My card was charged in January of this year and again in February. These are clearly marked as recurrent charges and would apply to their annual plan which I said I did not want not once, not twice but three times!When I called voicing my dismay at this practice I was told they would remove my card information and not bill future charges. Awfully nice since I did not authorize any additional charges over and above my initial service. When I asked for a refund for the $172.54 in unauthorized charges, I was told that this would not happen because the initial service charge was really $394 not $217 so they are keeping the $172.54 to cover the difference. Now is this in a bait and switch scenario? The two unauthorized charges of $87.27 were clearly marked "recurrent charges" NOT balance due from the initial service.I regret that I have to mark a star because this company does not deserve any recognition.Review fromJaime M
Date: 02/22/2025
5 starsThey did a great job. I will recommend all my friends and family members.Review fromRose Mary S
Date: 01/17/2025
1 starRose Mary S
Date: 01/17/2025
******** company does not work with you at all lost my job and only could find a part time that pays ****** a week and I am having a difficult time keeping up with bills. They dont care if you get overdraft on your bank. Its all about money for them.
Insight Pest Solutions, LLC
Date: 01/20/2025
We understand how financial stress can impact other aspects of life, and we are committed to helping our employees succeed both personally and professionally. If you're open to it, feel free to reach out to *************************************** with additional details. Thank you for your feedback, and we wish you all the best moving forward.Review fromjames w
Date: 01/09/2025
1 starjames w
Date: 01/09/2025
This company is awful. Their services do not work consistent enough in the problem areas. They did 3 visits to our house (one in which it was the fall so any treatment for ticks and bees would be useless). We saw an uptick in ticks and all the other pests they treated for. It seemed more like they had made the problem worse then better. The contract they have you sign is very shady. They sign you up with all these hidden fees and do not hold up their end of money back guarantee. Please be careful before signing any contract with them.Insight Pest Solutions, LLC
Date: 01/20/2025
Good evening *****,
We are very sorry to hear about your frustrating experience with the services, we know that during the fall and winter services people usually do not want any treatment due to not seeing any bugs at that moment, but what people do not know is that just like humans, bugs look for warm areas, and no warmer area then the inside of your home, so we focus more on treating cracks and crevasses so no bugs go inside your home, just cause you don't see them does not mean they are not there. Also what happens during fall and winter is bugs hide and get ready for spring and summer producing as they hide under the ground, so to be ahead of the "game" we still treat so come next spring and summer you will not see a whole bunch of activity.
As far as seeing more activity then usual, that is a common thing, as we offer pest control not extermination. Meaning we come out every three months to control the problem. Now we know that having services every three months could make the product that we apply start to break down so the great thing about us; is we do offer warranty services in between your main services where if you do see on going activity, you can call us and we can send someone out to retreat at no additional charge !
We appreciate you taking the time to reach out to us, if you do want any more information or any help at all, please feel free to call our office at ************.
Thanks,
Insight Pest Solutions
Review fromBrenda B
Date: 12/17/2024
2 starsBrenda B
Date: 12/17/2024
Salesman misrepresented that they could treat for moles. when technician came he said he was not able to treat for moles as they were not licensed in the State of NH. I called to cancel contract and spoke with a representative who was obviously taught to not take no for an answer. He said it would cost me $100 to get out of my contract. I advised that I was canceling due to misrepresentation of service and if they charged me I would fight it with my credit card company. I asked for a supervisor to call me. After not receiving a call back, I called the office again and the representative researched and saw they had, in fact, canceled my service with no fees owed.Insight Pest Solutions, LLC
Date: 12/19/2024
Thank you for sharing your experience, ******. We're sorry to hear that the service didnt meet your expectations, and we appreciate your feedback regarding the agreement and cancellation process. Your insights are valuable, and we'll use them to improve communication within our team.Review fromTimothy O
Date: 12/16/2024
1 starTimothy O
Date: 12/16/2024
Be forewarned ,**** the sales guy showed up at my door soliciting for Insights. This should have been my first red flag. The second red flag should have been Beaufort county Sheriff showing up talking to them. Please read the fine print of their contracts as they word it so they can charge you more if you try and cancel. They did my first job back in July which I had to call then right back as they never knocked down a 3 foot spider week at eye level on my front porch. They also missed a 10 hornet near under the eve of my garage right in plain sight. So they did come back and knock it down only to leave the mess on my driveway. They were supposed to do a second inside and out treatment in Sept but never showed up or called to schedule an appt. Ring cameras dont lie even when they told me they were there. So I decided to cancel since I was getting charged 60 a month for no service. I call and get the run around and got numbers for ************ which didnt work, then sent to ******** and finally to ********. All very confused and has a hard time locating me. Finally after 5 phone call I was located and told I cant break the contract with our cancellation fees. 200+. They keep trying to make new appointments, beware of this tactic it is meant to redirect you. This is a company I feel has built a strategy to trap the customer instead of offering good service. From the unsolicited neighbor approach to the unyielding company propaganda to not refund or stand by their work. Insight Pest Solutions just say NO!!!Insight Pest Solutions, LLC
Date: 12/18/2024
***, we appreciate you sharing your concerns, and I'm sorry to hear about your experience. It's important to us that our customers feel valued and informed. Your feedback regarding the communication and service quality is noted, and I will ensure it is addressed with the team. Thank you for bringing this to our attention.Review fromAustin M
Date: 12/07/2024
5 starsAustin M
Date: 12/07/2024
Profesional and friendly. They service my home as well as a rental property for me and always do a great job!Insight Pest Solutions, LLC
Date: 12/09/2024
Hi ******* Thank you for your glowing review! We put a lot of work into providing a top-tier customer experience. We love hearing from our customers; please reach out to us at any time.Review fromCheryl B
Date: 10/30/2024
5 starsCheryl B
Date: 10/30/2024
**** did a great job! I could tell he was being thorough, which we really appreciate.Insight Pest Solutions, LLC
Date: 01/06/2025
Thank you so much for the feedback ******!Review fromGena C
Date: 10/30/2024
1 starThis company LIES. Their sales *** lied to my face to get me to ***** a contract. I was told it would be $150 total to break contract but its actually $450. Literally charged me $500 to spray ONE TIME and I told the guy I didnt want the service when he said it was $150. He said he could lower it to $50 so I said sure. When I was signing for the spray I asked if there was a fee to cancel and he said 100$. I said I guess joke is on me. No its $450! And he knew I didnt even want to pay $150 literally lied TO my FACE and when I called all the people kept saying is it on camera like they have done this before. Didnt even solve my any problem either they were back in 3 said laterReview fromKel C
Date: 10/28/2024
5 starsKel C
Date: 10/28/2024
Thanks, *****. You always do excellent work and do what is necessary to keep the pests away. We are extremely pleased with the service that we receive from Insight Pest Control.Insight Pest Solutions, LLC
Date: 10/31/2024
Hi *****, thank you for your kind words! Im so glad your recent experience with our team was a great one. Providing a top-notch customer experience is important to us, thank you for letting us know that you are happy with your service from Insight Pest Solutions.
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