Business ProfileforLenovo

I purchased a laptop on July 14th. The purchase/checkout process indicated shipping would be between Aug. 9th and 13th. For an unusual reason, this was key to my purchase timing. Lenovo offers a 30 day return period, with full refund and they pay for the shipping. In my case, I am purchasing this for a new university student who is traveling until mid-August. Having it arrive between Aug 9 - Aug 13 is perfect. It will give her a couple weeks to try it and decide if she likes it prior to the return period expiring. Surprisingly, I got a shipping notification July 16th. I called Lenovo and they assured me it was going to a distribution center and not me, and that I would get it over the committed timing. The next day, it was directly enroute to me and arrived a business day later and my 'invoice date' was set at July 16 and I have 30 days to return from that date. I then reached out to Lenovo by chat (since the phone line gave false info, I figured I'd try chat). This took a long time, but finally the rep gave me his email address and assured me if I summarized my request, he'd escalate it and get back to me. I have now emailed him multiple times and have not heard back. Issue is two fold - I have experienced horrible customer service. The phone support gave completely wrong info, and the chat line chewed up my time and then never even replied back. And as for the initial purchase, if the website didn't commit to a delivery date of Aug 9-13, I would not have ordered at that time. I guess I can return to Lenovo at their expense and order again closer to Aug 9th, but that seems to be a waste. What I would like is twofold. I'd like Lenovo to coach their employee ********************* who gave me the email ************************************* he should understand that what he's done is not acceptable. Second - simply extend the return period to the end of August. I assume my daughter will like the ** and keep it, but I'd like her to have the choice when she tries it out.