Business ProfileforComfortBilt

Purchased 2 stoves.Both have issues from first use.HP22 delivered on 6/19/23 & Alpine 40 delivered 9/21/23.Did not use either until mid December.The 22 would never turn off the alpine turned itself off and sent a code.After several calls and a few hours a tech guided me through adjustments to get the 40 working at an acceptable level though not perfect.Rep said I had to purchase extra parts to take care of the 22.After several calls A rep admitted there were problems with control boards on many.He sent a board that turned out to be used junk.He sent another that I also had to install.Made the problem worse.Even after explaining that my wife and I are both disabled he wanted me to continue to work on this 1 year warranty for parts/labor unit.He then sent an external thermostat that I had to install.Wiped out my back getting down that low to work on this thing but no one else wants to touch it.It may viod the warranty.The thing still runs nonstop until manually turned off.Can't be used left unattended or in the manner it is advertised as working.It eats fuel and is dangerous to leave at night or while away.Rep last said boss was going to conventions as were himself and other employees.I would have to wait for them to say what could be done.Still waiting a week later.As per the 1 year parts/labor warranty they should replace it with one that works,send a repair person or give back our money.Purchased in my wife's name(*************************)but she can't deal with c*** like this due to the stress.We are both limited on what we can do and are getting old.Do not need this from any company.Seems there is no labor for these except the person who buys them and at no cost to comfortBilt.I am not their free labor and repair tech.Fix it or replace it.Give back the money since your warranty is bogus & a scam.Why should the buyer need to wait while the boss enjoys a vacation on our money?I hope our attorney can find time to deal with the back/shoulder pains left by working on this junk.