Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had flooring put down and paid for it the day the job was completed. Even when specifically asked if we needed to use leg protectors we were told no. We were assured it was VERY durable and they weren't needed. As time went on we began to notice some issues here and there. The worst spot is in from of the fridge where there is no furniture. My wife contacted one of the owners (costa) and from the beginning either wouldn't text back at all or would never give her a time that he would come look at it. After a couple months of this I texted him and told him that we were tired of being lied to and it was obvious he wasn't going to do anything about it and that I was going to leave negative comments on all of the company's social media and file a complaint. He told me that he didn't care about area anymore because he lives two hours away now. I still have the texts confirming all this.

  Business Response

  Date: 07/18/2022

  Mr. ****** was never a client of Costa & Cortes Custom Flooring, LLC. This business opened August 5, 2021.  Had this company been involved, we would have made every effort to make things right with this client, or any client.  His complaint states that he had the flooring for a year and then noticed issues.  This may have been an installation by ****** Costa personally before he had a business.  Mr. ****** never once contacted Costa Cortes Custom Flooring for any issues with his flooring. We will be glad to help Mr. ****** with any future projects if needed.

   

  Sincerely,

  ******** ****************, Manager

  Costa Cortes Custom Flooring, LLC

  Customer Answer

  Date: 07/18/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  When we purchased the flooring from ****** Costa we went to the building and chose the flooring material. We were lead to believe that he was an employee or representative of the organization. It seems that we were deceived by ****** Costa.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 07/21/2022

  ******** ****************:  Manager of Costa Cortes Custom Flooring, LLC

  After this rejection was entered, Mr. ****** reached out via social media.  We have let him know that ****** Costa is aware of the issues at his job and ****** Costa has agreed to repair them.  We have conversed with Mr. ****** and have let him know that Costa Cortes Custom Flooring will help him in any way for future projects.

  Customer Answer

  Date: 07/21/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******