Business ProfileforOak Island Accommodations, Inc.

We came as a small family vacation and the first 3 days were more trouble then what we should have gone through. 1st night myself and son's mother in law stayed up ALL night due to ***** recluse cockroaches and some other kind of bug. We spent our night try to make sure the spiders stayed away from kids and grandkids. No sleep for us. 2 Pads on the bed were stained yellow. 2 comforter were also stained The carpets were so gross we couldn't put our 6mo old down nor could we let our 4 year old play on the carpets. The other floors were so dirty and ***** that our feet became dirty within a short period of time being there. 2nd morning it was noted that the bathroom sink still had toothpaste spit on the faucet. We would have noticed this the first day but we didn't brush our teeth because we were on bug control. There where nails coming up from the deck, again unable to let the kids play out there nor were we able to comfortably walk on the deck ourselves. One of the balusters was not fully attached and the kids could fall through. Some of the outlets had no covers, also a huge concern with the kids. No smoke detector in the main area of the home The outside shower didn't work. The first 3 days my son and wife complained about the king size bed sinking in the center. So the 3rd day we had to have someone come out to fix that. They ended up so tired they left Thursday. So due to it supposed to have been a family vacation myself and my son's mother in law left Friday. So this has been the worst vacation we have EVER had and will not be returning to this home. We will have second thoughts about even renting from this rental company again. We will NOT advise anyone to stay here or use this rental company. The only reason we gave it 1 star is because of it's location. I spent so much of my time on the phone calling the rental company and organizing maintenance- several times, house cleaners, bug control, carpet cleaners. It made the worst vacation. ******************* home.

Thank you for your feedback regarding your recent stay at *********. Our goal is always to provide guests with a wonderful vacation, and we know that begins by arriving to a properly cleaned home. Were sorry we fell short of that **** and that you found cleaning issues as you settled into your rental. We rely on multiple teams of contracted cleaners to service our properties, and we will use your feedback to inform the cleaners who were originally assigned to your unit of what they need to be mindful of in the future. While we are happy to immediately address cleaning issues brought to our attention during our office hours, it appears from our records that you reported your initial issues to our overnight call service sometime after midnight. We were able to have additional cleaning staff out to you the next morning to replace the comforters and mattress pads, re-clean the floors and clean the area rugs in the property. All of our rental properties are on a quarterly pest control service, and after your report we arranged to have a certified technician from a local company visit your property to perform an inspection. This technician did not find any signs of pest control issues at the property upon his visit, but he did perform a respray of the unit. Our maintenance team also visited the home that day and replaced the two cracked outlet covers and provided a new smoke detector for the living room. When the issue with the king *** was called in on the fourth day of your stay, maintenance returned and did find broken slats on the frame which we were able to immediately replace. All issues pointed out in regard to the decking have also been addressed by our team, and the outdoor shower valve was replaced.We understand that this vacation rental fell well short of the relaxing beach vacation your family had envisioned, and we wish we could turn the clock back for you. We would love the opportunity to earn a second look in the future and encourage you to connect directly with our guest services manager so we can find a better fit for your group when planning your next vacation. Were glad to have someone personally inspect any property youre considering helping ensure it meets your needs and that you have the wonderful vacation experience you should expect when staying with us.