ComplaintsforHappytail Puppies, LLC

• Initial Complaint

  02/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On January 14th I placed a deposit of $200.00 to hold the dog and then my girlfriend went up to pay the remainder balance of $1300 so in total we paid $1500 to get the dog. So when we get home, the dog is coughing and sneezing so I contact the breeder (Happy Tail Puppies) and she kinda got smart with me and then told me to bring her back Sunday. I didn't get my dog back until a week and I pulled her out of care and took matters in my hands because she just wasn't getting better still had the cough and I was told that it was better and I could come get it or I can leave her there and they tried to relate it to a human cold and said it will go away. I have a picture where she hacked up some clear stuff and I ordered some medicine and I plan on taking her to another vet to get the rest of her vaccines and get her physical exams. On my behalf since I started giving her the medicine I bought she is doing better a little bit but she wakes up out of her sleep coughing and hacking. They did cover the cost of the return of the visit because it's not my fault the dog is sick. There's so many reviews about people buying sick puppies from this place. I decided to pull her out of care due to her still being around the other sick puppies. All those dogs need to be checked. I love my puppy and it hurts to hear her hacking and looking sad because she is suffering from something. Like I said she is starting to feel better but something needs to be done. They do not care. They asked if I bought the pet warranty and insurance just in case she needs to be replaced and they know it an issue. Please call me for more information please ************. If I do not answer please me a message with a direct number. I plan on going to the news as well.

  

  Business response

  02/15/2024

  In review of this complaint.  Per our Health Agreement that the customer signed, the puppy would visit a licensed veterinarian within 3 days of going home.  The customer did not take his puppy to the vet within that time frame nor at all during the 6 days she had been home and away from our facility. In good faith and care for the customer and the puppy, ****************** did offer the customer to bring her back for treatment under the care of our onsite licensed veterinarian.  We have attached all paperwork that the customer has signed, acknowledging full responsibility of the care and financial responsibility of his puppy.  The customer did decline our vitamins, pet insurance and did not take his puppy to a licensed vet within 3 days of which voided his Health Guarantee.  We have attached the signed acknowledgment at pick up of the puppy being in good and healthy condition.  We also attached signed documentation of the customer picking his puppy up prior to her treatment plan being completed.  We did supply go home medication for the puppy to complete and the advisement to the customer of her being seen by his vet immediately once she finished her medication. Happytail Puppies did offer assitance in this matter and medical care at no charge to the customer. We hope the puppy is feeling better and has established health care.  

• Initial Complaint

  01/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We purchased two dogs from this breeder in June of 2022. Both were cleared by their vet as he signed a form 7001, stating that both dogs were coming healthy. However, when they arrived, both had loose and ****** stools. After a vet visit, they were diagnosed with Giardia. One of them, ****** (original name ******) was able to clear it after medication, however, the other ************* (original name ***) was not. In addition, ****** was diagnosed with Kennel cough and gastritis within a week after arriving. **** presented chronic disease from the beginning ranging from Giardia to irritable bowel syndrome. Also, due to a weak immune system, **** contracted kennel cough from ******* which then developed into pneumonia, and now has developed into chronic bronchiole disease. The reason why we know all of this, is because her original vet had to refer her to an internal specialist. I reached out to **** which was my puppy care consultant from Happytail, on June 30th (2 weeks right after we got the puppies) and February 8th, to update her on the puppies illness, and never heard back from her. Then I called several times last year and at least 6 times this year, when I spoke to both ****** and *****, and both said that, ****, the manager, or a vet, were going to reach out. We have still not heard back from anyone.We have spent almost $15000 on what was supposed to be "healthy" dogs. I am looking to be reimbursed for all medical expenses in the past and in the future that relate to the chronic diseases presented by what was supposed to be our "healthy" dogs.

  

  Business response

  01/23/2024

  In reviewing this complaint.  The puppies went home 6/11/22.  Happytails was first contacted on 12/21/23 regarding health issues. We also requested all medical documentation on that phone call as well as in an email with the customer on 1/10/24 (attachment).  We have not received any documentation from the customer to support this claim.  We have attached both Health Agreements for both pups with the customers signature and acknowledgement of accepting full responsibility for any medical expenses incurred once they puppy is in the owers care.  The customer agreed to the terms at adoption.

  Customer response

  01/29/2024

    I am rejecting this response because: I reached out to Mia **** 30th, 2022 and February 8th, 2023 and never received a response back. I fell into a depression waiting for **** to get better, spending all this money, and not getting a response back, after being guaranteed that we were getting healthy puppies. 
  I tried sending by email the complete file of all medical records, however since it is too big to send through this webpage or by replying to your email, please see attached document proving this as well, please let me know if you have a different way you would like me to send all documentation.
  But I am attaching here the file for both puppies of their first visit to the vet right after they arrived, which states that they came with eye infection, Giardia, and ear infection, persistent diarrhea. 
  I am also attaching the Aphis form 7001 which came from your company assuring that you were selling healthy puppies.
  
  
  

  

  Business response

  02/16/2024

  We have attached a copy of the signed Health Guarantee that the customer signed.  The customer agreed that **********************, will not be responsible for any medical expenses incurred by the new puppy owner, once puppy is in the new puppy owner's care.  New puppy owner is aware that owning a puppy means additional financial responsibilites and understands that he/she will be responsible for all said financial responsibilities.  The customer also acknowledged that ********************** does its best in breeding healthy, disease free and genetic disorder free puppies. We are sorry to hear that your puppy has had ongoing stomach issues and sincerely hope that she will overcome this condition.  

  Customer response

  02/18/2024

   I am rejecting this response because:
  
  The only reason i signed the contract with Happy Tail Puppies stating that you guys wouldnt be responsible for any health concerns was clearly because YOUR VET signed the ***** FORM STATING that the dogs I was receiving were HEALTHY! Which was not true! You guys KNEW that *** was sick because she came with ****** stool and preventative dewormer with 0 instructions. *** has such a weak and compromised immune system that she was diagnosed again this week with ************. Even though she doesnt go anywhere except our front yard and doesnt have direct contact with any other dogs. Im wondering if she is like this due to severe inbreeding at your facility, because it seems as if were not the only ones contacting you in regards to the health of our dogs. I still hope we can get this resolved through BBB, or i will have no other choice but to take further action with my lawyer. 

• Initial Complaint

  11/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We used this company because a friend said she did research and got a mini Goldendoodle from them. So of course, I’m now regretting not doing my own research and reading all these complaints. In short, we were suppose to have our “mini sheepadoodle” delivered 11/14, which would have made him exactly 12 weeks old. However there was a delay due to the driver being sick. So our date was r/s to 11/17. In the meantime I asked that a vet see the dog to make sure he was seen prior to him being sent to us. I was told via email he was and he had the vet cert to travel. Upon delivery, after hours (after 5:30p) he was delivered. The vet cert didn’t even have a date of birth on it, and a vaccine was listed with post date, which seemed odd to me. Immediately after bringing him inside, I noticed he started coughing/gagging so I immediately knew he had kennel cough or worse. I monitored him over the weekend and planned to see the vet Monday 11/20, which we did. By that time he had experienced some “foamy” vomit while coughing. The vet put him on an amoxicillin combination med and cough med. I followed up on 11/28 and since he is still coughing and now spitting up phlegm, he’s now on doxycycline. In additional, several days later my 1 year old Goldendoodle showed signs of illness and also had to be started on meds. I reached out to the company regarding sending me a sick dog. I was lied to about the vet seeing him before he came to me, since his papers are signed dated 11/10. A whole week prior to his departure to *******. Which is plenty time to become sick. I find it hard to believe no one who had any interaction with this dog didn’t know he was sick. I could tell within minutes of having him inside my home. Because I got him later in the evening on Friday I called Monday to add him to our pet insurance policy. Of course, there’s a 12 day waiting period. The company said bc I didn’t have insurance BEFORE getting the dog they will not reimburse me any vet bills. FRAUDS

  

  Business response

  12/07/2023

  In reviewing this complaint, Happytail Puppies did everything to follow protocol in sending the customer's puppy home.  Attached is the customer's signed paperwork acknowledging our policy on reimbursement as well as the customer "declining" pet insurance on 11/10/23.  The customer had the opportunity to have pet insurance effective the date the puppy was delivered but declined to do so.  Also, attached is the travel certificate.  Travel certificates must be issued within 10 days and our travel cert for the customers puppy was within 7 days.  The post dated date referred to in this complaint is actually a reference to an upcoming vaccination required. The puppy also came home with current vaccinations and physical.  During the preparation and delivery of your puppy traveling, there was no indication of him coughing or displaying any signs to delay him in coming home. We aplogize that his initial vet visit did not go as we would of hoped, but do not see where our policies nor procedures were not followed as a company. We hope your puppy is feeling better and transitioning well into his new home.

• Initial Complaint

  11/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello!! I am so so very disappointed and upset with this company! I sent multiple emails and they are ignoring me and not answering! We lost our 13 year old Shichon dog last Christmas and we were finally ready to get another pup just like her, so i paid 1700$ to this breeder for a Shichon puppy. All the online advertisements showed she was a Shichon puppy, Right after we picked her up and we got home, that information was corrected from the breeder and they made a mistake and sold me the wrong breed of dog. She is a Malshi ,i tried to reach out MULTIPLE times to them, sent MULTIPLE emails and No answer! I would've never gotten her if i knew that,it had a sentimental value to us the breed we thought we got. We wanted the same breed like our previous beloved dog. This is unacceptable and so unprofessional .They never even reached out with an apology or to offer anything. Please everyone,be aware when you deal with this breeder! You just dont know what you pay for!

  Customer response

  11/22/2023

  I have not heard from the business in response to my complaint.

  
  

  

  Business response

  12/22/2023

  We apologize for the administrative error on our behalf of the breed description.  The customer has filed a chargeback and has received reimbursement.  We accepted the chargeback without dispute.  We have also reached out to the customer and left a voicemail to personally apologize for our mistake and to discuss what we can do to make right with what went wrong. 

• Initial Complaint

  11/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In September 2023 I picked out and paid for 2 cocker spaniels one in which was ready for pick up and the other would be available for pick up first week of October. We paid over 2600 for both puppies. The first transaction with our little boy went great we received registration papers and all. After picking up our little girl I realized my puppy specialist (Angel) failed to give us her registration papers. I have contacted them numerous times and still no registration papers. Mind you before paying I was receiving emails weekly from our puppy specialist. I have spoken to her on multiple occasions she has not once emailed or contacted me in regard to our missing registration papers. When I ask to speak to someone in charge they tell me administration does not deal with customers directly. Needless to say if this is the way you treat a customer you should be ashamed and it makes me wonder if in fact Happy Tails is yet another puppy mill!!! So frustrated will continue to post so that other people are not taken advantage of like we were. Also pay close attention to puppy gaurantee. I bought our girl and was advised to pay additional $200 for puppy gaurantee. Her first vet visit the vet advised me she had an U umbilical hernia in which would disqualify you for puppy replacement. She was disqualified when they sold her to me and they knowingly still sold me the puppy guarantee. They had repaired hernia before I picked her up. I had no knowledge of the hernia until her first required vet visit within 3 days of taking home. Talked to them they have no answers and again administration does not deal with customers directly.

  

  Business response

  12/22/2023

  We apologize for the delay in getting our registration papers to our customer.  We have attached a copy of the registration paper along with an email that the customer received a copy of their registration paper on 11/22/23.  The $200 paid was not for your Health Guarantee but was for your Puppy Protection Plan of which registered your puppy's microchip and all medical and vaccination records neatly stored in the apps library that was activated through your Global Pet Security puppy tag.  The umbilical hernia does not disqualify you for a puppy replacement as long as your Health Guarantee is in tact. The Health Guarantee is in tact if you have adhered to these 3 things:

  1.Took your puppy to a licensed vet within 3 busines days of taking him home.

  2. Subscibed to the **** **** vitamins and still actively on the program.

  3.  Have pet insurance.

  We apologize for the delay in getting your papers and the confusion of the health guarantee.  If you have any questions you can certainly contact our office and speak with one of our managers for assistance.

  Customer response

  12/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  11/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I asked them if they would be able to share the parent of the puppy information prior to getting her. The woman I spoke with on the phone assured me that she would be able to provide all documentation including parent information. When I got my dog, I took her home and gave her a bath she was covered in ticks and fleas. I bought their subscription to the supplements she is on ********* health insurance and was taken to the vet one day after getting her. She may have Lyme disease and they will not speak to me. They will not provide parent information other than photos. No health information at all. I now wholeheartedly believe this is a puppy mill and should be shut down. All I want is the records from her parents to ensure she gets all preventative medical treatment as possible. I was lied to and want to be reimbursed for the vitamins at a minimum and the entire puppy as I cannot guarantee her health and future wellness without copies of her parents health records.

  

  Business response

  12/07/2023

  In reviewing this complaint, Happytail Puppies made it very clear to the customer that we do not provide parent medical info.  I'm sorry the customer does not like this response; however, it is our policy and stated to her several times.  The customer was provided her puppy's medical records and physical and that is our policy and was adhered to.  The puppy was seen by the vet that morning as well as bathed prior to going home.  Absolutely under no circumstances were there flea and ticks observed by our staff nor our vet.  We hope your puppy is doing well and transitioning well into her new home.

  Customer response

  12/07/2023

   I am rejecting this response because:
  I spoke with Katie and she said they are able to provide all documentation relating to the puppy including parent history. This is a fraud business running a puppy mill and should be shut down. There is no possible way the puppy could be covered in such bugs without it coming from the puppy mill. Additionally the woman I was texting stated to me on the phone they lock the puppies up in crates and have them poop and pee in their crate. This is clear animal abuse. I want a refund for the vitamins they force you to purchase since my vet says they are not safe to administer to the dog. 
  
  

  

  Business response

  12/22/2023

  We have attached our email to the customer cancelling her vitamin subscription as requested on 12/12/23.

• Initial Complaint

  09/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I want to start out by saying that we are head over heels for our new puppy we got from Happytail Puppies. We picked her up on 8/11 and took her to the vet on 8/14, other than a minor ear infection she is perfectly healthy. The process was easy and we were always so excited to get updated pics of her. ***** was always friendly and more than willing to answer my questions. My only problems with getting our pup were as follows: She was listed as a Maltipoo on the website and priced at $1,595. Upon receiving her all her vet papers said she was a Maltichon, no big deal because we love her to death no matter what her breed is. I emailed ***** and she confirmed she is a Maltichon. Looking back on the website the rest of her littermates had been moved from the Maltipoo category to the Maltichon category and was priced at $1,195 and discounted to $995. So, we paid $400+ more for our pup than the rest of the litter and was not offered any kind of refund. Which seems unfair. My second issue is that we paid for the microchip registration and even after sending a few emails we still have not received anything to update her microchip, I was supposed to get an email the following week after getting her and still nothing. Like I said we love our new baby and ***** was great, but I feel like we got shafted out of at least $450.

  Customer response

  09/23/2023

  I have not heard from the business in response to my complaint.

  
  

  

  Business response

  11/06/2023

  We have emailed the customer on 10/17/23 the Certificate of Microchip Registration.  Spoke to customer on 10/18/23 as well regarding the price difference between her puppy and the other litter mates due to time of reservation.  Customer understood and we agreed this complaint was settled. 

• Initial Complaint

  07/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchase a puppy 07/23/23 she was sick from the time i picked her up. We spent the next 48 hours in an ER vet hospital and she passed away. This business will not refund me or pay for vet bills. She had a broken rib they did not disclose to me are they abusing their animals? and she was regurgitating in the ER vet. Therefore the vitamins they recommended for health guarantee would not have remained in her system or saved her life if an ER vet expert could not manage her regurgitation/blood glucose levels.

  Customer response

  08/11/2023

  I have not heard from the business in response to my complaint.

   But I had previously reach out out to Greensboro news prior to reaching out to BBB and they contacted me wanted all documents to further assist me, in to spreading the word about the awful company. I provided said documents and still awaiting response. I have not contacted Happy tails puppies as they said to be in their last response “I’m unsure when management will reach back out…”

   

   

  

  Business response

  08/22/2023

  We are currently reviewing this complaint and are deeply saddened with the news of Rue's death.  Happytail Puppies is committed to evaluating all information submitted.  We have attached the Health Guarantee that Miss ****** initialed and signed and is a binding contract between the customer and Happytail Puppies, LLC.  Page 1 explains (3) things to have your 10 yr health guarantee effective. Miss ****** declined our vitamin subscription and she declined pet insurance of which are attached.  Page 3, line 6 - "Should your puppy pass away prior to 120 days of age, the puppy owner will pay to have a necropsy performed to determine the cause of passing and share with Happytail Puppies, LLC, within 48 hrs of receiving the final necropsy report".  We have not received the necropsy report as of today to determine the cause of death and the next step with the customer.  We are currently requesting the necropsy report before we move forward with any decisions within this complaint.

  Customer response

  08/22/2023

   I am rejecting this response because the animal was regurgitating in the ER hospital. The puppy vitamins recommended would not have stayed in her system due to her being sick prior to pick up and then following 48hours of her regurgitating water and food. The vitamins would not have served an aid in her life as her white blood cell count was at 50,000 and she had a broken rib that happy tails did not disclose to me before adoption. Otherwise I would not have adopted her. That is also in her vet reports that she had a broken rib that was healing/not a fresh break. My pet is buried in my front yard. I will not dig her up to cut her open to see that she was a severely sick animal that simply passed due to not being able to maintain nutrition levels. She was weak and lethargic and after multiple doses of glucose to help with her blood sugar it kept dropping. It could never get regulated. She was also on antibiotics for whatever type of infection she was fighting. Happy tails is supposed to do a vet examination for the animal prior to adoption. Whatever veterinarian is signing off on this is not doing a thorough job and this vet exam is weeks before the animal is released for adoption which is also wrong because if my animal was examined a day before she was adopted they would have known she was entirely too sick to leave that facility. Which happy tails has had multiple cases of sick animals leaving that place before so you all know exactly what you are doing. You do not care about the health and safety of animals due someone would have known about her broken rib(which is attached in vet reports) someone would have let me know and someone would have known this poor dog had an awful infection and needed medical attention. Greensboro news anchor is also working with me to expose this terrible place of establishment. Happy tails should never be allowed to sell another animal. They don’t let you into their facility. Ever wonder why? I bet there are many code violations and negligence towards all of those animals. Animal control has also been contacted. The contract literally excludes you all for being responsible for any and everything that could go wrong. Something went wrong big time. You sold me a sick dog and my kids got attached and then she died 3 days later. You want me to dig her up and have her cut open to see how she died?! You are out of your mind. You should do the right thing and reimburse me for adopting her and her vet bills that I at least tried to save her life from being so sick because of being in your care. 
  
  
  

• Initial Complaint

  06/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  April 29th I went to pick up my second puppy from Happytail Puppies. When I arrived she was lethargic. She coughed maybe 3 times. I immediately asked the worker if she was sick & she said she didn’t think so & asked if my first dog was sick when I got him. The next day I had to take my puppy to the emergency vet. I called and described her symptoms and they asked me to bring her in. They did parvo tests and she was negative. However they said she had a suspected respiratory infection. They gave her an IV and antibiotics. They also said it was unusual how lethargic she was. Puppies her age have more energy. Since my puppy traveled from another state, she could have gotten ill from the breeder or Happytail Facility when she arrived. Two days later I took her to the vet. The vet said without a doubt she had Bronchitis aka Kennel Cough. The incubation for Kennel Cough can be about a week. Meaning my puppy ‘Thailand’ (now Frida) got it from her breeder or maybe she had it at Happytails and that’s why it took so long to get her. So she was given another drug to treat the cough specifically. At the next follow up, her stool showed she had a flea tapeworm!! I have been patient and in contact with Happytails. On May 10th I sent the ER and Vet documentation. Then I was told the puppy care person was out of town, could I send it again. So I sent it May 26th. I then emailed Angel 2x since then and heard nothing. On June 6th, I called to let them know if I don’t hear back today I will follow up with formal complaints. They asked me for the documentation again! It is now 6/9 and I’ve heard nothing from Happytails. It should be criminal to sell a sick dog. I am requesting a FULL REFUND for all medical services and a partial refund for picking up a sick puppy. A healthy puppy was advertised & I paid under that condition for a healthy puppy. This puppy was sick and put my second puppy at risk to contract Kennel Cough. They knew I had another puppy as well.

  Customer response

  06/20/2023

  I have not heard from the business in response to my complaint. I will attempt to reach out to them again but they have not responded. 

  
  

  

  Business response

  08/22/2023

  In reveiwing this complaint, you picked up your puppy on 4/29/23 and went to an emergency vet on 4/30/23.  Your puppy received treatment on 4/30/23 and Happytail Puppies is in agreement to refund you $215.36 of that visit.  On 5/3/23 your puppy went to their regular vet for an initial puppy wellness check of which is in the attached Health Guarantee as a requirement to ensure the puppy is transitioning well into your home.  The vet notes for this visit is all normal and continuing medications from 4/30/23 visit.  The vet visit on 5/16/23 indicates a fecal ova & antigen test of which there is no diagnosis or test results; therefore, this invoice is not being considered for reimbursement.  Happytail Puppies is in agreement to refund you $215.36.  We apologize for any inconvenience and we are happy that Frida Khalo is doing better.

  Customer response

  08/30/2023

   I am rejecting this response because:  

  I would like accept the refund being offered and I would like to know when I can expect that and how it is being given. Over the past few months I have called countless times and was never able to reach the person in charge. I do not want to go through that again. 

   

  Once I know those things, I can formally accept. 

  
  
  
  

  

  Business response

  09/08/2023

  We will refund back to your PayPal account used for your puppies adoption - Please verify that account is still active.

  Customer response

  09/13/2023

   I am rejecting this response because: I am following up to say that I am in agreement with a refund to my original method of payment within the next 30 days. Once Happytail Puppies responds, I can go ahead and accept the response. 
  
  
  

  

  Business response

  09/13/2023

  We have refunded $215.36 back to the customers PayPal account for medical reimbursement.  Attached is a copy of the refund.

• Initial Complaint

  05/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 12/30/22 I picked up a puppy that I was assured had been vet checked. I specifically asked if the puppy had Giardia, as I had seen many reviews saying that puppies from Happy Tails had been picked up with health issues, and I had had a rescue cat Giardia in the past and did not want to go thru that again. I was assured he did not. The puppy was brought to the vet 2 days later on that following Monday 1/2/23 and I had a fecal screening done. Sure enough, he had Giardia. A few days later after not leaving my house other than to go to the vet that once, he stated coughing uncontrollably. I brought him to the vet again, and paid the urgent visit fee to find out he also had kennel cough, which he most definitely had contracted prior to coming to me- as again, he had not left my house other than the once to go to the vet. All this time there had been scratching at his ears, that I had assumed was him just kinda acting like a puppy. I eventually took him to the vet again on 1/18 and had an ear test done, sure enough he had also been dealing with an ear infection. The Giardia took quite some time to get out of his system, and I was in contact with my puppy consultant thru that process. I recently tried to contact my puppy consultant but was told that they no longer work for the company, and none of my other questioned were answered- so here we are. All in all this is what I paid out of pocket for my “healthy” dog. 1/2 fecal screening $57 1/3 metronidazole (for giardia) $11.70 1/9 urgent office visit for cough $117 1/9 doxycycline (for kennel cough) $14.28 1/18 ear test $42 1/18 triple max (for ear infection) $22.52 2/10 fecal screening (to ensure giardia is not present) $57 2/14 panacure for second positive fecal (giardia) $10.54 4/7 fecal screening (to ensure giardia is not present) $61 4/8 metro flex tablets $12.60 For a grand total of $405.64

  Customer response

  06/06/2023

  I have not heard from the business in response to my complaint.

  
  

  

  Business response

  08/22/2023

  We are currently reviewing the medical documentation provided.  These are all invoices without diagnosis or what the puppy is being treated for.  We are requesting the veterinarian notes of the diagnosis for each of these medical invoices that is being requested for reimbursement.  Thank you.

  Customer response

  08/22/2023

   I am rejecting this response because:
  I’ve provided the documentation. This was the same documentation that was submitted to your employee that I had been working with thru the process, before all communication was stopped on your part. I am requesting reimbursement of all charges I have listed in my original message and will not be satisfied until that has been issued. 
  
  

  Customer response

  08/22/2023

  Tuxley has only ever been seen at *** ***** ****** ********. I’ve sent you all the documentation that I have. As you’ve said- you’re contacting the vet to get more information on those records, so you should have as much access to them as I do. I’m still seeking $405.64 for these invoices that I have already sent to you.

  1/2 fecal screening $57
  1/3 metronidazole (for giardia) $11.70
  1/9 urgent office visit for cough $117
  1/9 doxycycline (for kennel cough) $14.28
  1/18 ear test $42
  1/18 triple max (for ear infection) $22.52
  2/10 fecal screening (to ensure giardia is not present) $57 
  2/14 panacure for second positive fecal (giardia) $10.54
  4/7 fecal screening $61 
  4/8 metro flex tablets $12.60
  For a total of $405.64

  thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩