Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a puppy 07/23/23 she was sick from the time i picked her up. We spent the next 48 hours in an ER vet hospital and she passed away. This business will not refund me or pay for vet bills. She had a broken rib they did not disclose to me are they abusing their animals? and she was regurgitating in the ER vet. Therefore the vitamins they recommended for health guarantee would not have remained in her system or saved her life if an ER vet expert could not manage her regurgitation/blood glucose levels.

  Customer Answer

  Date: 08/11/2023

  I have not heard from the business in response to my complaint.

   But I had previously reach out out to Greensboro news prior to reaching out to BBB and they contacted me wanted all documents to further assist me, in to spreading the word about the awful company. I provided said documents and still awaiting response. I have not contacted Happy tails puppies as they said to be in their last response “I’m unsure when management will reach back out…”

   

   

  

  Business Response

  Date: 08/22/2023

  We are currently reviewing this complaint and are deeply saddened with the news of Rue's death.  Happytail Puppies is committed to evaluating all information submitted.  We have attached the Health Guarantee that Miss ****** initialed and signed and is a binding contract between the customer and Happytail Puppies, LLC.  Page 1 explains (3) things to have your 10 yr health guarantee effective. Miss ****** declined our vitamin subscription and she declined pet insurance of which are attached.  Page 3, line 6 - "Should your puppy pass away prior to 120 days of age, the puppy owner will pay to have a necropsy performed to determine the cause of passing and share with Happytail Puppies, LLC, within 48 hrs of receiving the final necropsy report".  We have not received the necropsy report as of today to determine the cause of death and the next step with the customer.  We are currently requesting the necropsy report before we move forward with any decisions within this complaint.

  Customer Answer

  Date: 08/22/2023

   I am rejecting this response because the animal was regurgitating in the ER hospital. The puppy vitamins recommended would not have stayed in her system due to her being sick prior to pick up and then following 48hours of her regurgitating water and food. The vitamins would not have served an aid in her life as her white blood cell count was at 50,000 and she had a broken rib that happy tails did not disclose to me before adoption. Otherwise I would not have adopted her. That is also in her vet reports that she had a broken rib that was healing/not a fresh break. My pet is buried in my front yard. I will not dig her up to cut her open to see that she was a severely sick animal that simply passed due to not being able to maintain nutrition levels. She was weak and lethargic and after multiple doses of glucose to help with her blood sugar it kept dropping. It could never get regulated. She was also on antibiotics for whatever type of infection she was fighting. Happy tails is supposed to do a vet examination for the animal prior to adoption. Whatever veterinarian is signing off on this is not doing a thorough job and this vet exam is weeks before the animal is released for adoption which is also wrong because if my animal was examined a day before she was adopted they would have known she was entirely too sick to leave that facility. Which happy tails has had multiple cases of sick animals leaving that place before so you all know exactly what you are doing. You do not care about the health and safety of animals due someone would have known about her broken rib(which is attached in vet reports) someone would have let me know and someone would have known this poor dog had an awful infection and needed medical attention. Greensboro news anchor is also working with me to expose this terrible place of establishment. Happy tails should never be allowed to sell another animal. They don’t let you into their facility. Ever wonder why? I bet there are many code violations and negligence towards all of those animals. Animal control has also been contacted. The contract literally excludes you all for being responsible for any and everything that could go wrong. Something went wrong big time. You sold me a sick dog and my kids got attached and then she died 3 days later. You want me to dig her up and have her cut open to see how she died?! You are out of your mind. You should do the right thing and reimburse me for adopting her and her vet bills that I at least tried to save her life from being so sick because of being in your care. 
  
  
  

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 29th I went to pick up my second puppy from Happytail Puppies. When I arrived she was lethargic. She coughed maybe 3 times. I immediately asked the worker if she was sick & she said she didn’t think so & asked if my first dog was sick when I got him. The next day I had to take my puppy to the emergency vet. I called and described her symptoms and they asked me to bring her in. They did parvo tests and she was negative. However they said she had a suspected respiratory infection. They gave her an IV and antibiotics. They also said it was unusual how lethargic she was. Puppies her age have more energy. Since my puppy traveled from another state, she could have gotten ill from the breeder or Happytail Facility when she arrived. Two days later I took her to the vet. The vet said without a doubt she had Bronchitis aka Kennel Cough. The incubation for Kennel Cough can be about a week. Meaning my puppy ‘Thailand’ (now Frida) got it from her breeder or maybe she had it at Happytails and that’s why it took so long to get her. So she was given another drug to treat the cough specifically. At the next follow up, her stool showed she had a flea tapeworm!! I have been patient and in contact with Happytails. On May 10th I sent the ER and Vet documentation. Then I was told the puppy care person was out of town, could I send it again. So I sent it May 26th. I then emailed Angel 2x since then and heard nothing. On June 6th, I called to let them know if I don’t hear back today I will follow up with formal complaints. They asked me for the documentation again! It is now 6/9 and I’ve heard nothing from Happytails. It should be criminal to sell a sick dog. I am requesting a FULL REFUND for all medical services and a partial refund for picking up a sick puppy. A healthy puppy was advertised & I paid under that condition for a healthy puppy. This puppy was sick and put my second puppy at risk to contract Kennel Cough. They knew I had another puppy as well.

  Customer Answer

  Date: 06/20/2023

  I have not heard from the business in response to my complaint. I will attempt to reach out to them again but they have not responded. 

  
  

  

  Business Response

  Date: 08/22/2023

  In reveiwing this complaint, you picked up your puppy on 4/29/23 and went to an emergency vet on 4/30/23.  Your puppy received treatment on 4/30/23 and Happytail Puppies is in agreement to refund you $215.36 of that visit.  On 5/3/23 your puppy went to their regular vet for an initial puppy wellness check of which is in the attached Health Guarantee as a requirement to ensure the puppy is transitioning well into your home.  The vet notes for this visit is all normal and continuing medications from 4/30/23 visit.  The vet visit on 5/16/23 indicates a fecal ova & antigen test of which there is no diagnosis or test results; therefore, this invoice is not being considered for reimbursement.  Happytail Puppies is in agreement to refund you $215.36.  We apologize for any inconvenience and we are happy that Frida Khalo is doing better.

  Customer Answer

  Date: 08/30/2023

   I am rejecting this response because:  

  I would like accept the refund being offered and I would like to know when I can expect that and how it is being given. Over the past few months I have called countless times and was never able to reach the person in charge. I do not want to go through that again. 

   

  Once I know those things, I can formally accept. 

  
  
  
  

  

  Business Response

  Date: 09/08/2023

  We will refund back to your PayPal account used for your puppies adoption - Please verify that account is still active.

  Customer Answer

  Date: 09/13/2023

   I am rejecting this response because: I am following up to say that I am in agreement with a refund to my original method of payment within the next 30 days. Once Happytail Puppies responds, I can go ahead and accept the response. 
  
  
  

  

  Business Response

  Date: 09/13/2023

  We have refunded $215.36 back to the customers PayPal account for medical reimbursement.  Attached is a copy of the refund.

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/30/22 I picked up a puppy that I was assured had been vet checked. I specifically asked if the puppy had Giardia, as I had seen many reviews saying that puppies from Happy Tails had been picked up with health issues, and I had had a rescue cat Giardia in the past and did not want to go thru that again. I was assured he did not. The puppy was brought to the vet 2 days later on that following Monday 1/2/23 and I had a fecal screening done. Sure enough, he had Giardia. A few days later after not leaving my house other than to go to the vet that once, he stated coughing uncontrollably. I brought him to the vet again, and paid the urgent visit fee to find out he also had kennel cough, which he most definitely had contracted prior to coming to me- as again, he had not left my house other than the once to go to the vet. All this time there had been scratching at his ears, that I had assumed was him just kinda acting like a puppy. I eventually took him to the vet again on 1/18 and had an ear test done, sure enough he had also been dealing with an ear infection. The Giardia took quite some time to get out of his system, and I was in contact with my puppy consultant thru that process. I recently tried to contact my puppy consultant but was told that they no longer work for the company, and none of my other questioned were answered- so here we are. All in all this is what I paid out of pocket for my “healthy” dog. 1/2 fecal screening $57 1/3 metronidazole (for giardia) $11.70 1/9 urgent office visit for cough $117 1/9 doxycycline (for kennel cough) $14.28 1/18 ear test $42 1/18 triple max (for ear infection) $22.52 2/10 fecal screening (to ensure giardia is not present) $57 2/14 panacure for second positive fecal (giardia) $10.54 4/7 fecal screening (to ensure giardia is not present) $61 4/8 metro flex tablets $12.60 For a grand total of $405.64

  Customer Answer

  Date: 06/06/2023

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 08/22/2023

  We are currently reviewing the medical documentation provided.  These are all invoices without diagnosis or what the puppy is being treated for.  We are requesting the veterinarian notes of the diagnosis for each of these medical invoices that is being requested for reimbursement.  Thank you.

  Customer Answer

  Date: 08/22/2023

   I am rejecting this response because:
  I’ve provided the documentation. This was the same documentation that was submitted to your employee that I had been working with thru the process, before all communication was stopped on your part. I am requesting reimbursement of all charges I have listed in my original message and will not be satisfied until that has been issued. 
  
  

  Customer Answer

  Date: 08/22/2023

  Tuxley has only ever been seen at *** ***** ****** ********. I’ve sent you all the documentation that I have. As you’ve said- you’re contacting the vet to get more information on those records, so you should have as much access to them as I do. I’m still seeking $405.64 for these invoices that I have already sent to you.

  1/2 fecal screening $57
  1/3 metronidazole (for giardia) $11.70
  1/9 urgent office visit for cough $117
  1/9 doxycycline (for kennel cough) $14.28
  1/18 ear test $42
  1/18 triple max (for ear infection) $22.52
  2/10 fecal screening (to ensure giardia is not present) $57 
  2/14 panacure for second positive fecal (giardia) $10.54
  4/7 fecal screening $61 
  4/8 metro flex tablets $12.60
  For a total of $405.64

  thank you. 

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I RESERVED A ****** NAMED ROYAL ABOUT A MONTH AGO & I GAVE A $200 DEPOSIT. I WAS SENT A VIDEO OF THE TWO MALES DUNCAN AND ROYAL AND I CHOSE ROYAL. HE WAS SUPPOSE TO BE THERE ON 4/1 BUT WOULDNT BE RELEASED TIL AFTER 4/4 BECAUSE THEIR VET HAS TO CHECK HIM OUT. ROYAL ARRIVED TO THEM ON 4/4 WITH A BROTHER AND 2 SISTERS, I WAS TOLD HE HAD A COLD AND THEY ARE TREATING HIM WITH 2 DIFFERENT TYPES OF ANTIBIOTICS. THEY STATED I COULD PICK HIM ON 4/9 BUT THEY WERE CLOSED. THEN THEIR DR CALLED ME THAT MONDAY 4/10 AT 7:45PM AND HE WAS STILL SICK AND THEY WERE GOING TO GIVE HIM MORE MEDICINE AND UP HIS DOSES AND IT WOULD BE 5-7 DAYS. THE DR STATED HE WOULD NOT BE READY FOR MY PICKUP TIME ON 4/14 AT NOON, AND HE WOULD CALL BACK ON 4/13 OR 4/14 TO LET ME KNOW WHEN I COULD GET HIM. MEANWHILE I DECIDED TO CHECK OUT THEIR REVIEWS AND A LOT OF PEOPLE ARE STATING THEY ARE GETTING THEIR DOGS EXTREMELY SICK FROM THIS PLACE. THE DOG I PLACED A DEPOSIT ON IS NOT AVAILABLE FOR ADOPTION DO TO HIS ILLNESS AND I'M NOT TAKING DOG WITH ILLNESSES AND STILL ON 2 ANTIBIOTICS AS THEY DONT TREAT COLDS WITH ANTIBIOTICS. SINCE THE DOG I PLACED A DEPOSIT ON IS NOT HEALTHY I REQUIRE MY DEPOSIT BACK. I HAVE HAD A FRIEND CALL AND THEY WERE WILLING TO TAKE $1295 FOR ROYAL BROTHER IN AN OFFER BUT HE WASN'T ABLE TO LEAVE YET EITHER SINCE HE WAS SICK. YOU CAN ASK FOR A MANAGER BUT NONE WILL SPEAK TO YOU. THE MINUTE MY DOG WAS NOT AVAILABLE DUE TO ILLNESS BECAUSE I PUT A DOWNPAYMENT DOWN ON A HEALTHY DOG, THEY BROKE THE CONTRACT. I REQUIRE MY DEPOSIT TO BE RETURNED AS I AM NOT WILLING TO BE ONE OF THEIR OTHER CUSTOMERS WHO INCUR THOUSANDS OF DOLLARS IN VET BILLS AND CANT EVER GET IN TOUCH WITH ANYONE. MY FRIEND TRIED TO REACH THEM TO ASK QUESTIONS FOR 3 DAYS AND THE ONLY TIME THEY ANSWERED HER EMAIL OR PHONE CALLS WAS WHEN SHE PUT AN OFFER IN ON A DOG. AS OF TODAY I STILL HAVE NOT HEARD BACK ON THE DOG CONDITION.

  

  Business Response

  Date: 04/19/2023

  The customer was issued a refund on 4/18/23.

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to a written agreement with happy tails puppies on Dec 21, 2022 that stated they were to issue me a check within 48hrs of signing for the amount of $2857.00. Lisa director of operations claims she mailed it with tracking, for it to have never been scanned from a postal worker. And the check was assumed lost. I have emails, text messages and the copy of contract that has failed to be honored. They then had a lawyer reach out in good faith as he called it, I gave them my offer that I would like EFT of funds, since check was lost, and now get no answers. They wanted me to accept $1000 now and $1857 later, when I shouldn’t have to accept anything but full payment because that’s what we agreed too in contract. I then reached back out to the lawyer and said I would accept EFT and the $1857 now and $1000 March 22, 2023 I have reached out multiple times, by email and phone to get no answer. I was sold a dog that was horribly sick, I asked for money back on dog along with vet bills payed and Lisa brewer agreed to payment, but has yet failed to honor contract that was signed. I called the bank on the cashiers check and it is infact true that they can’t void the check till 90 days which will be March 22, 2023. This business has done nothing but lie to be from the time I placed a deposit on my dog. She was lucky enough to survive the phnumonia she had when I picked her up, but she does have scarring in your right lung where she was so sick with this place for so long. Lisa told me my dog slipped through the cracks and never should have been sold. I have uploaded some text messages along with emails between lisa and I, as well as the contract that they have now ghosted me on. I also sent the last email a couple weeks ago letting her know if I didn’t hear anything I would seek help from BBB. It isn’t fair to make my family wait for the settlement, when this place was the negligent one that didn’t properly place the check over to a postal worker. I feel they should have to follow through, my family has waited long enough.

  

  Business Response

  Date: 03/03/2023

  Happytail Puppies has worked with this customer from the moment we were notified there was an issue.  This has been an unfortunate circumstance for our customer and our puppy; however,, we have never denied the customer nor puppy our support.  We are certainly happy to hear that Mazel is doing better.  We will stick to the facts with this response. We did obtain a certified check for medical reimbursement that was lost in the mail.  We have attached a copy of the check and the tracking number.  We are unable to stop payment on the check until 3/21/23.  We had our legal team reach out to the customer to confirm that Happytail Puppies will proceed with our medical reimbursment once we are able to stop payment of the original payment.  We did have our legal team offer $1000 be paid to the customer immediatley and then the remaining balance as of 3/22/23.  The customer denied this offer.  Happytail Puppies will continue to honor our agreement with the customer when we are able to stop payment on the original payment.  The customer will be paid in full by 3/31/23. 

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 11, 2023 I contacted Happytails in *** ****** ** to see about seeing some puppies. I wanted to lookat 5 of them. Was told that I could at most see 2 but required a $200 non-refundable deposit for each to see them. I filled out an application online. Also canceled everything within an hour of filling out the application. The next day I received an email stating that one puppy was being shipped. (What?!?) And that the other one would not be ready to be seen for 2 weeks it had not been weaned yet. After 3 emails she finally reached out to me that I would not be receiving a refund but it could be put towards another puppy at a later time. No where in their contracts does it state that puppies are shipped. I do believe that HappyTails are a scam, maybe even a puppy broker or get puppies from puppy mills. All I want is a refund for services not rendered.

  

  Business Response

  Date: 01/27/2023

  We have refunded the customer deposit.  

  Customer Answer

  Date: 02/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
  

  This complaint has been resolved.  Thanks for your help.

• Initial Complaint

  Date:01/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a very expensive hypoallergenic CAVACHON breed puppy from SP Happytail Puppies, LLC on 10/29/22. I received a deathly ill, parasite ridden, CAVALIER SPANIEL puppy. I reported that our pup was seriously ill before we even reached home from picking him up. Happytails told me to take him to a hospital, which I immediately did. Our vet found the heaviest infestation of intestinal parasites he had ever come across. I have documents from my licensed veterinarian indicating he found the "most severe case of coccidiasis I have ever see in my career." The pup also had severe Kennel Cough and Giardia as well. The pup was only 4.8lbs and was severely dehydrated. I have read the documents from Happytails indicating that they do not cover such illnesses. I find this troubling. I have paid far more than the price of the pup in his hospital bills. But I understand that I signed the documents. I am educated and accept my fault. I would like to help other families and the sick dogs who are being sold en mass by reporting this company and their practices. The company also gave me the WRONG BREED OF DOG. And on this offense, I do request FULL REFUND of ALL my costs and payments to Happytails. I have complete documentation of the F1b CAVACHON (parents MUST be Bichon Frise and King Charles Cavalier Spaniel), and the official genetic testing done by my veterinarian demonstrating that the puppy is 100% Spaniel (his parents are BOTH Spaniel). This is very difficult, as my children are allergic to the puppy. These spaniels are also know to have multiple medical problems (including severe cardiac issues) that we did not want to encounter. The "item" was "not as described." We request a full refund.

  

  Business Response

  Date: 01/23/2023

  In reviewing this dispute the customer is asking for a refund.  The customer has filed chargebacks that resulted in their favor.  They have already received the refunds from their bank for their transactions to Happytails.  We have attached copies of the chargeback disuptes resulting in customer favor.  

  Customer Answer

  Date: 01/24/2023

   I am rejecting this response because:
  
  The above information is INCORRECT.  I did win the credit card claims, however, HappyTail Pups continues to dispute my credit card claims.  I just got correspondence TODAY from my ******** ******* credit card that Happytails Pups challenged my claim and took back my money.   Please see attachment that I got via mail TODAY (1/24/23).

  Fact:  Happytalis sold me a CAVACHON puppy.

  Fact:  I received a very sick SPANIEL puppy.  

   

  I understand that Happytails has protected themselves by declaring that the pups can be sick and dying, and they don't cover these issues (seems horrible and the definition of puppy mill), but they SOLD ME A FAKE CAVACHON pup.  THE ITEM IS NOT AS DESCRIBED.  

  Full and complete medical documentation and proof has been supplied in my previous documents.

  I request a FULL refund.

  

  Business Response

  Date: 02/13/2023

  We have attached the docs stating the customer has received $2039.95 in chargeback refunds.  The customer's puppy has been completely refunded on.  We have also attached a copy of the agreement, highlighting parts that the customer acknowledged and agreed to and is now disputing.  We have also, attached a phone conversation on a recorded line.  The customer showed up at the trainers facility 1 week prior to their puppy graduating and then asked to take the puppy home but still pay for the remaining week.  The consultant explained to the customer that the puppy still had to undergo his final vet exam - "Go Home Check".  The customer acknowledged that the puppy would not get that exam from Happytails and signed the attached acknowledgment that they are picking puppy up and will be responsible for the well being of the puppy and that HTP will not be accountable, monetarily and otherwise, for acts that occur once the puppy enters their care.  HTP also provided the customer with FREE - 30 day pet insurance with Trupanion, effective immediately with 90% coverage and the customer did not activate this Free Go Home Offer.  This offer too is attached. Since the customer took the puppy home early, declined the final go home check of the puppy with our veterinarian and did not activate the free Trupanion 30 day pet insurance, Happytail puppies will not be reimbursing for medical bills.

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold me a sick puppy about 11/15/22 full of a stomach GI parasite she may NEVER clear and has been extremely expensive to treat along with Round worms knowing we had young children in the home. They give no evidence of a negative fecal although they say it is coming as part of their medical bundle they force you to buy in order to get one of their dogs. The medical bundle is an additional 100$ which includes impending Neg fecal. When I reached out to HT for neg fecal (which was actually never provided) and asked for reimbursement out of good faith for selling me a sick puppy and to cover some of the additional vet expenses I have incurred due to purchasing a sick puppy from them I was told I should’ve bought per insurance sooner and they are not responsible for worms or parasites. The worms and parasites are direct result of filthy environment of fecal contamination. They promise a healthy bloodline and a healthy puppy but that is not what they sell. It’s misleading irresponsible and expensive for their customers who think they are getting something they are not.

  

  Business Response

  Date: 01/09/2023

  In reviewing the invoices provided by the customer for medical reimbursement, there are no notes providing what the puppy received treatment for.  Some of these are medical vaccinations and flea and tick treatment.  We are requesting the diagnosis and notes for what the treatments per each invoice submitted by the customer are for.

• Initial Complaint

  Date:12/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/26 we paid a $200 deposit, $50 microchip fee and $99 medical bundle package to reserve a puppy. On 12/5 we came to the Happytail Puppies location in *** ****** ** to pick up our new puppy, advertised as an f2 mini goldendoodle and paid an additional $395 to take her home. In the time between our deposit and picking up our puppy, we were assured she was checked by a vet and we were also given paperwork which showed her birthday of August 20, and all her vaccinations to-date. She was shown as having received all vaccinations except rabies. After having her at home for a week, we noticed we were having more issues training her than anticipated given her age. We took her to get the rabies vaccine, and also scheduled her with a professional trainer to help with potty training. We've received 3 different professional opinions (2 different vets and the trainer), and all agree that she is much younger than was advertised. Based on her physical size/weight, mental maturity and most telling, her teeth development, they all estimate her age as of now at 8-11 weeks. This means she was actually born in early-mid October and that she couldn't possibly have received her vaccinations on the dates listed on her paperwork (starting in September), and would have been too young for a lot of them anyway. They all recommend to ignore the clearly incorrect paperwork and follow a new schedule assuming she is 8-weeks old currently. All 3 sources also agree she is at least partially dachshund. After many attempts we were able to speak with the vet who we were told had vaccinated her and did the wellness check before we picked her up. He informed us that he never saw this puppy and only provided vaccination doses to Happytail Puppies, but didn't actually administer anything. I've left HappyTail Puppies multiple messages since finding all this out and they have not responded at all. I am seeking a full refund of the ~$750 and we will incur all other costs of making sure she's healthy.

  

  Business Response

  Date: 12/30/2022

  We have attached the baby pics of Karena taken roughly at 3 and 6 weeks of age.  You can see the dates of the the pics and her microchip ID.  Happytail Puppies stands behind all documentation that you have received regarding your puppy's DOB and vaccinations.  We have provided you with supporting documentation.  There has been no supporting documentation sent to us from the customer for us to review.  

  Customer Answer

  Date: 12/30/2022

   I am rejecting this response because: Those pictures prove nothing, I don't even think that's the same dog. It's the same color, but it has a stubby nose and white patches below her nose and on her chest. As you can see in my pictures, our puppy has a long nose and no white fur anywhere. Also, this doesn't explain why the vet you claimed vaccinated and examined her admitted to us she was never seen, so that was a false claim by you. Also, why did you stop responding to me once I started asking questions about her age? From the beginning I was assuming this was an honest mistake of paperwork getting mixed up, but that was before you refused to respond to me and also before I spoke with the vet. As stated in my initial claim, 3 professionals (2 vets, 1 trainer) all gave professional opinions of our puppies age that are vastly different than you claim. I am still asking for a full refund of the $750 we spent with you. 
  
  
  

  

  Business Response

  Date: 01/16/2023

  Please provide written documentation supporting your claim.  Without supporting documents for us to review we decline any reimbursements.  

  Customer Answer

  Date: 01/16/2023

  I wanted to provide some follow-up information regarding my claim against Happy Tail Puppies. Today I had all of the puppies vaccines administered, and the vet provided me in writing their estimate of her age (14-weeks as of today). The vet is confident in this estimate of age within plus/minus 1-week based on her dental development. I'm attaching this documentation to this email. This age aligns with the age both our trainer and the trainers vet(s) had estimated back in mid-December. We now have 4-professional sources, and 1 of those being in writing, that this puppy was born in early-October, not in August as advertised, and that she couldn't possibly had the vaccines they claimed since the paperwork they gave us showed administer dates starting in September (before she was even born).  

   

  The vet also agreed that her breed is almost certainly not f2 miniature goldendoodle, and she almost certainly is dashund mixed with either poodle or spaniel of some sort. They estimate her full-size to be 20-25 pounds, as opposed to the 30-40 pounds that Happy Tail Puppies told us based on her being an f2 miniature goldendoodle. We are contemplating having a DNA test done to confirm her breed, please let me know if this is necessary.

   

  Please let me know what else we need to do with this additional information. I couldn't find an option to add it to the BBB website. We are still seeking a full refund of the $750 we paid to happy tail puppies. Mostly for false-advertisement, but also to help recoup additional expenses we have incurred thus far since owning her and having to take care of vet expenses that they told us had already been done. 

   

  Today I have already sent this exact same information to Happy Tail Puppies, but I don't expect a response, as they have not responded to any of the MANY emails and calls I've made to them over the last 6-weeks. 

   

  Thanks,

  ***** *****

  Customer Answer

  Date: 01/16/2023

   I am rejecting this response because:

  I will once again give the same information to you that I've provided here, and also to you directly via email and through messaging your facebook page (none of which has garnered any response from you). This message was from last week, so I'm providing it again;

  I wanted to provide some follow-up information regarding my claim against Happy Tail Puppies. I had all of the puppies vaccines administered, and the vet provided me in writing their estimate of her age (14-weeks as of today). The vet is confident in this estimate of age within plus/minus 1-week based on her dental development. I'm attaching this documentation to this email. This age aligns with the age both our trainer and the trainers vet(s) had estimated back in mid-December. We now have 4-professional sources, and 1 of those being in writing (attached twice now in BBB), that this puppy was born in early-October, not in August as advertised, and that she couldn't possibly had the vaccines they claimed since the paperwork they gave us showed administer dates starting in September (before she was even born).  
  
  
  The vet also agreed that her breed is almost certainly not f2 miniature goldendoodle, and she almost certainly is daschund mixed with either poodle or spaniel of some sort. They estimate her full-size to be 20-25 pounds, as opposed to the 30-40 pounds that Happy Tail Puppies told us based on her being an f2 miniature goldendoodle and the sizes that they claimed her parents to be. We are awaiting results of a DNA test to confirm her breed.
  
  
  We are still seeking a full refund of the $750 we paid to happy tail puppies. Mostly for false-advertisement, but also to help recoup additional expenses we have incurred thus far since owning her and having to take care of vet expenses that they told us had already been done. 
  
  
  I have already sent this exact same information to Happy Tail Puppies, but I don't expect a response, as they have not responded to any of the MANY emails and calls I've made to them over the last 6-weeks. 
  
  

  
  

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a puppy on Dec. 3, 2022. The puppy had numerous health issues. Backed up by documents and records attached. The puppy lived 14 days after Purchased. Cost $1767.92 in vet charges before passing. All issues were present before purchased and not disclosed.

  

  Business Response

  Date: 12/29/2022

  In reviewing your documentation that has been sent to us, the vet visit on December 5, 2022 does not have the results of the fecal flotation test and the glucose lab testing that was performed that day. We have attached the invoice of the tests being performed that day.  This was ******* initial vet visit after leaving Happytails on 12/3/22 and the vet visit prior to her going into the ER on 12/11/22.  We are also requesting the necropsy results - we have attached the agreement that you acknowledged to have performed in the case of sudden death.