20 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Joe H
1 star04/29/2024
Not sure if its new management or not, but it was shady as h*** I was charged a NSF fee and they declined a payment I had coming out of my account despite the money being in my account to cover it. I called customer service and was told that despite the funds being shown as available in my account they could only be drawn out at an atm at the time and not used to pay electronic drafts. At no point did they indicate the funds in my account could not be used for electronic drafts despite their own mobile app saying my funds were available from my paycheck. The math ain't mathing.Review from Antone F
1 star04/22/2024
Tried to send wire transfer 2 days ago. Received a call today asking for further details about my wire purposes. ******* for a purchase and they have held my business up! This is ridiculous harassment and policing by bank! Send my money when and where I ask! If I have an nda with a client then for one I'm not at liberty to disclose the business. Secondly this is 3600! Not 3 mil! I am withdrawing my funds and closing account!! Unnecessary inconvenience for sending a couple thousand dollars.Review from Jessica D
2 stars03/19/2024
They charged me a NSF fee every month and declined the transaction even though there was money in my account when they payment tried to post. When I called the only thing they could over me was to put overdraft on my account which I didnt want. I expressed my frustration and wanting to close my account and they didnt try to stop me or treat me like a valued customer.Review from Kathryn S
5 stars03/11/2024
Best customer service and truly cares for its members! Convenient locations and variety of financial products available.Review from Judith K
1 star12/04/2023
12-04-2023 I was sent a letter stating that a gift card I purchased in 2021 had a balance and to call the SECU to find out the balance. NO ONE answers the phone number provided. I went to my closet SECU bank. I was told that, OOPS, there was a glitch in the system and the **** cards can't be used. I asked how I can get my money back. The letter had the last four digits of the **** card. After numerous follow-**** I was told...too bad. So millions of SECU members have purchsed cards, there are outstanding balances and someone or individuals are stealong our money.Review from Natascha K
1 star10/18/2023
Was told by representative that if I mobile deposited a check for ******* it would be available the next day. It was a check for a loan from **************** I was buying a car the next day from a personal add. Well needles to say that was a lie. They put a 4 day hold on the check. looking to take my money else where. Been with them way over 15yrs.Review from Mari R
1 star10/10/2023
I have been a member for over 10 years! I purchased a vehicle, was ALWAYS on time. (I also have a paid off loan) I was able to trade it and finance my current vehicle in 2018, and was always on time because I had direct deposit and auto draft every month. Covid hit, I lost my job and fell behind. I asked for an extension twice. Given the extension, and long story short, after the hit I took from covid, and being a loyal on time payer, I'm now in collections, my credit report shows 60 days past due, and they give 0 cares. SmhReview from Constance S
1 star10/02/2023
Had extremely difficult time depositing a check with the banks moble deposit system and the service I received from the branch trying to resolve this matter was poor. I HAD TO MAIL THE CHECK IN SO IT COUlD BE DEPOSITED.Review from Waade Z
1 star09/18/2023
$6,300 was stolen out of my account using my ATM card that I never received. According to customer service, the person that stole my card withdrew money from 3 different atm machines. They shopped at ***************** bought gas, new tires and even ate out at restaurants. After 1.5 month of investigation, according to the guy that handled my claim, I received a letter stating Insufficient evidence to support a fraud claim. Im a travel nurse in ******, ** and this fraud took place in **********, ** on the days I was working. This credit union has done nothing to help. They keep me on hold forever every time I call. *** left messages on the voicemail of the person that handled my case and havent gotten a response. Am very disappointed. I am in the process of get channel 8 news anchor, ************************* lawyer involved.Review from Micha B
1 star08/23/2023
I received a Western Union refund check from WESTERN UNION and proceeded to my local SECU branch in ***************, ** to deposit it. Instead of calling to verify the check the bank teller and manager simply refused me service and refused to deposit the check because they "didn't want to take a risk". EXCUSE ME! I bank have an account, so even if the check was, which it's not, I would have been responsible not the bank. It's a legitimate check, why are they even a bank!!!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.