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Business Profile

Garbage Removal

GFL Environmental

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

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978 Customer Reviews

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  • Cathi M

    03/04/2025

    *** is the worst trash company in the state of *******!! They skip our neighborhood at least once or twice a month. Call to complain and they tell you we'll get it in 24 hours ~ not acceptable. If I could give zero stars I would.

  • Will S

    03/04/2025

    They are horrible. They miss pick up days and don't make up for them. They card your can instead of emptying it almost every time. They leave bins in the street and when you call the customer support they are extremely rude and make excuses instead of picking up our garbage which is literally their ONLY job. If I could leave 0 stars I would. GFL taking over the iwmc pick up is a waste of taxpayer money.

  • Irene B

    02/26/2025

    GFL is terrible. They skipped two full weeks of service due to federal holidays. (MLK Day and Presidents Day.) According to their website, MKL Day was not supposed to alter the schedule but they never came the whole week. They havent picked up the next day in these instances; they just skip the whole week. Today is our supposed pickup day and still waiting. Do not choose this company! All Star is good with better customer service and nice people. Somehow this crummy GFL got our area and we were changed to GFL without our choosing but All Star trucks still come to this area. Will change back asap because GFL literally STINKS. I shake my fist at them.

  • Janice W

    02/25/2025

    They overcharge for bad service, sporadically not picking up, leaving the can in the street or driveway. They changed billing services and dropped my autopay without notice. I called about the notice and got snarking unhelpful customer service people. I do not know what leadership is telling customer service, but they are giving wrong information. There are no supervisors or complaint departments available to customers.

  • Nancy R

    02/21/2025

    This company has been over charging me for trash pick up for years. They were charging me over $50.00 a month for one trash barrel. When I decided to check with other trash service companies in my area they were shocked at what they were doing. When I decided to cancel my service, they offered me a deal of $48.00 every 3 months. If they could do that, when I was going to cancel my trash pickup, why did they charge me over $50.00 a month to begin with. That is quite a difference. I want to warn others of their shady practices. Needless to say I didn't take their offer and went with another, hopefully, more honest company. Since I have to leave a star rating I will give them 1 star, even though they do not deserve it.

  • Dianne R

    02/11/2025

    Awful. They skip pick *** and never come back. No good. Supervisor wont call me back or send someone to pick up trash. Both my parents are under ************ and we desperately need the garbage picked up. I have called 5 times in the last 4 days and the women that answer the phones are ice bergs. Horrible !!!!!!! This company is the worst and the lowest ever!!! I am tempted to take allllllllllll these soiled diapers to their office and leave them in their parking lot. Im so ***et. Zero stars ! Rotten service.

  • Kimberley B

    02/11/2025

    GFL ************ GA.I have spoken to 3 of your customer service representatives and decided to cancel my service due to no assistance with resolving issues (pick-ups missed/request for credit). The way your system works the customer does not have a voice at all. You are at the will of a severely broken system. Many of my neighbors have expressed similar experiences. If GFL would have worked with me and not against me, I would have remained a customer. Terrible!!!!!!!! Too bad I cannot give - stars!

  • John B

    02/10/2025

    No wonder this company is almost 10 billion in debt and they currently stand at 100% probability of bankruptcy. After running a construction company for over 20 years in NE *******, I can Tell you they are the worst Vendor I have ever delt with period. Their sales manager ******* ******* is rude, abrasive and not very competent. Stay away from this company. Trip B

  • Allistair P

    02/08/2025

    ********** company overcharged for a bin, called to cancel, still trying to cut ties with them. Avoid at all cost.

  • Dwayne T

    02/07/2025

    Don't give them your account number haven't had there service for over a year. Called monthly to resolve they still keep taking money out each month.

Customer Review Rating

1.04/5

Average of 978 Customer Reviews

Contact Information

3301 Benson Dr

Raleigh, NC 27609-7362

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(919) 325-3000

BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Years in Business: 54

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

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