Reviews

Today 12/30/24 I called about our recycle not being picked up for the second week in a row. Being in an ************** not a strict one but an HOA regardless. We put our trash and recycle out on Thursday night 12/26/24 just in case they did pickup on Friday our scheduled day. But with the holiday they were on a one day delay. Did not want the bin at the curb on Sunday due to the storms and high winds in our area. Called today to find out if they were picking up recycle today. The young lady on the phone could not tell me if and when they would be in the community and put the recycle bin back out. So at 8:30am I take the recycle bin to the curb, and lo and behold they had already come ******* I call back to complain and all I hear is sorry. Sorry is not acceptable!!!! In my 70 years of being on this earth I have worked for Atlantic Disposal in ** and *** in N.C. if a customer is missed due to a miss communication we always sent a truck out to pick up their can ASAP, we did not give them the run around, Or a SORRY!Now just an FYI we have only had GFL for less then 7 weeks as we just moved into our home.NOT HAPPY WITH GFL CUSTOMER SERVICE OR PICK UP SERVICE.If we did not pre pay for 3 months they could come pick up our cans and we would go with a different company. And based on the reviews, we can forget a refund if we drop our service ******** now researching for a different company to service our needs when what time we have paid for is complete.

Dear Waste Management Team,I hope this message finds you well. I currently reside in ****** *******. I am writing to bring to your attention a recurring issue with the waste collection service at my residence. Recently, I have noticed that after the trash is collected, there is often a significant amount of garbage left scattered around my garbage can. This not only creates an unsightly mess but also poses health and environmental concerns.I kindly request that your team takes more care in ensuring that all trash is properly collected and that the area around the garbage can is left clean. Your attention to this matter would be greatly appreciated.Thank you for your prompt attention to this issue.Sincerely,Will ******

Only have one pick up per week always run a day behind when its a holiday and then they dont pick up plus they have NO BULK pick at all. They are the worst

They skip our house and dont pick up our trash even though we pay them on time

I would have given them no star at all if I could. ***************** garbage, billing, garbage, service, garbage. Yup, cancelled my service because somehow, they always miss to pick up my trash twice or sometimes 3x a month and when I filled a complaint, they always turn it around on me. Cancelled my service on August 2024 and still got billed for $130 in December 2024. If I were you, avoid headaches by not using this company for your garbage service. This company is literally GARBAGE.

Pick up the trash in **********************! The snow is over! ******** customer service, local office told me they had other customers to take care of, bring the garbage in ourselves and that business customers take priority... our subdivisions garbage is all at the top of the hill- rates just went up and the service tanked- ridiculous

If I could select a rating below one star I would. Their transfer facility is staffed with rude embaciles. Customers are treated like criminals. I was expected to know and understand a bulk item drop off protocol which is neither posted, explained or offered. When the workers realise a customer doesnt know the drill they point their fingers, then berate them and threaten rather than asking or attempting to assist. I was told if I didnt like it I could go to a specific service which is not providing the same. They devote their customer interactions to throwing their weight around as opposed to providing the service we pay them for. After I became frustrated and unloaded my item in what they describe as the wrong spot, I was told to load it up, wait in line for an hour or more or they would force me to do the same, charge me with illegal dumping and charge an extra fee. When I refused a machine operator blocked my departure twice knowing I was heading to their office. He allowed me to depart only after I promised to call the police. So far they seem to getting by with these attracities by virture of holding a near ******** in our area. No other company provides residential collection service where I live.

No stars. I called them to cancel my service because of high prices. They said that I was in the middle of my contract and wait until the end of October. The *** employee made a note to pick up cans at the end of October. They show up to collect their cans a week later. Now here it is December and they sent out a debt collection letter.

The irony is not lost on me that GFL promotes their "Safe For Life" logo I approached *** in hopes there would be some degree of acknowledgement, responsibility, and accountability - to show that the company practices what it preaches and to review to get to the bottom of how the back of one of their trucks could inadvertently dump a bunch of rocks on the Trans-Canada highway where vehicles travel at >100 km/hr. From the *** website:"Safe for Life: every worker, subcontractor, visitor, and member of the public The health and safety of our employees, customers, and the communities we serve is our number one priority, and incorporated into every stage of what we do. GFLs safety culture, Safe For Life, reflects our ongoing pledge to the health and safety of every worker, subcontractor, visitor, and member of the public, in every service we provide."Fortunately this particular incident didn't lead to a multi-vehicle accident as it easily could have and that subsequently no one was injured - many rocks flying across the Trans-Canada at speeds over 100 km/hr can have serious consequences, Our vehicle is just a possession. While we incurred financial implications because of this incident which is a result of a vehicle's contents operated by GFL not being secured, this was about principle. The attempt to alert the driver of the incident he caused was met with a wave, in the same way your response has been here - a virtual waving off and dismissing of this.GFL would not admit to anything and told me they only transport cardboard, etc. New tagline proposal:GFL: UNSAFE for Life!

The guy purposely shakes the trash can and dumps trash everywhere.Then dumps it in his trash can on his truck this is a horrible company they are just trash Polluters they don't care about this world