Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Southern States Hyundai to do a diagnostic on my car on 1/21/25 to find out why the check engine light was on. I already knew the diagnostic code, and had tried some simpler fixes. I dropped my car off, and the worker called me, confirmed the diagnostic code I was told before, and told me they figured out what was wrong & verbally gave me a quote. He said he would write out everything for me and have it all ready when I picked up the car the next day. It snowed that night, and he called out the next day. I had to wait 20 minutes because no one knew where he put my keys and he wasn't answering his phone. And he had not written up the diagnostic results and the quote. I was instructed to call him at a later date to get these. It took several calls and emails but I finally got a "quote" with a completely different diagnostic code, suggested repair and amount. Nothing matched what I was previously told by him and other mechanics. The manager will not return my calls (I have left messages with employees and a voicemail). Photos below of the quote they sent me, and two of the diagnostic code I got from other mechanics (one before and one after). My guess is the worker didn't write it up, forgot what the diagnostic results were and made something up when I demanded something in writing. I don't trust Southern States Hyundai. Since I did not get accurate & true results of the diagnostic, I would like my money back.

  Business Response

  Date: 03/03/2025

  I understand the frustration, the code that you bring up is a code that is generated when there is a leak with in you gas tank system which most of the time is a gas cap not sealing properly, the part about this code is it was a stored code not an active code so a one point or time you probably had to replace a gas cap or tighten down, when the light came on. This time it is a different situation as we stated in your estimate.  We are more than willing to assist in handling the issue and the diagnostic fee is waived if we do the work. 

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 23005137
  
  I am rejecting this response because: 

  The worker, Q, verbally confirmed the code P0456 came up, says he did a smoke test and found a leak in the fuel/emissions system. The quote I received is something completely different. I have since taken the car to another mechanic, and the code to come up was P0456. Not the made up code on the quote. I would like a refund since I did not get accurate written results for the diagnostic. I still do not know where the leak is. I do not trust SSH to do any further work on my car. 
  
  Sincerely,
  
  *** *****

  Business Response

  Date: 03/03/2025

  I understand!

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 23005137
  
  I am rejecting this response because:

   

  You can process the refund through the method of payment.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my vehicle to the dealer to be diagnosed. I was very clear that I needed them to put it on an alignment machine. They charged me over $230 and didnt do anything I asked them to do. I was ripped off.

  Business Response

  Date: 12/27/2024

  Customer vehicle had been impacted and was at another shop which the customer did not feel comfortable with. He asked us to go over the suspension and check the alignment which we did we also recommended some things and he felt that they where not needed and he started to get upset and yell at my staff. He even made comment about his 7000 followers, he continue to yell at my staff as he left. 

  I am sorry he felt that we where trying to sell him something that he had not asked for, but we where asked to go over the car and that is what we did, if we didn't recommend the things we did and the customer had an issue then he would be upset because we did not tell him there was an issue. My technician went over the vehicle as he asked and for that he paid for my technicians time.

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22734566
  
  I am rejecting this response because:

  Contrary to what the dealers response indicates, they never checked alignment issues because of the simple fact the vehicle was not placed on alignment machine. The technician, after charging me over $230, stated id have to pay over $100 if I wanted that done although I had mentioned (several times) that was the whole purpose of my visit. Its impossible to diagnose the issues I brought up without placing the vehicle on an alignment machine. As a result, I have no option but to believe they just wanted to charge me money for services that I never requested. This is against the law. 
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 12/28/2024

  I understand that you disagree with my response, but I will say one thing, when you where here if you had taken the time to be respectful to my staff and not be yelling at them and threatening them maybe the outcome would have been different.

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22734566
  
  I am rejecting this response because:

  Had the staff been respectful to me and not tried to rip me off, I would have been nice too  I have no respect for people that rip off others. 
  I have already contacted the states AG as a result and will filing a formal complaint. Nobody has the right to rip me off. Apparently you dont share my opinion  

   

  
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:06/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter regarding a recall for my 2014 Hyundai Elantra. My vehicle can catch fire at any time. On Wednesday, June 19, 2024 I called the dealership 5 times. I always got an answering machine. I left my name, number, and reason for calling and requested a return call. I also contacted their live chat to explain what I needed and to find out how I could speak to someone. The live chat said someone would be contacting me. By Monday, June 24th I had not received a return call so I contacted their sales department because I knew someone would answer that call. I requested to speak to the head honcho. I got a man's voicemail. I do not remember his name. I left an irate message requesting a call back. I still haven't received a call from them. I also contacted the live chat again. I would like to file a complaint against this dealership and have a review published as they do not care about fixing recall problems. This is reprehensible as far as I am concerned. I have scheduled an appointment with another dealership which is farther away. I would like for someone to contact me so that I will know what happens with my complaint and to see if I have to do anything to get this published as a review. They get a 1 star because that is the lowest you can get.

  Business Response

  Date: 06/26/2024

  ******** was contacted and an appointment set for her to have her vehicle serviced. We apologize for the frustration in getting a hold of a service advisor. Look forward to servicing you

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2024, I purchased a new 2024 Subaru Forester Touring. Around mile 500, there was a popping noise in the front right of the car that started to occur. Over the next 1K miles, it has worsened and grown to a rattling noise. I've brought it in for service multiple times, with no success in it being fixed. I was told by the service department to wait for the car to be "broken in"; however, after speaking with a 3rd party mechanic it was shared that a new car should never make a popping or rattling noise, and would only worsen over time (which it has).In an effort to remedy the situation without an attorney and invoking North ******************** Vehicles Warranties Act (AKA Lemon Law), I contacted the dealership on 6/11/24 and requested a replacement. I was told on 6/12/24 that there were no more 2024 Subaru Forester cars with the Touring trim, and only 2025 were available. I was further told that the dealership would not cover the full replacement of the car, but only credit roughly 34K towards the replacement with the same 2025 make and model, leaving me out roughly 7-8K dollars to make up the difference. I had hoped to resolve the issue prior to the need for hiring an attorney, but paying more for an equivalent make/model does not align with NC's Lemon Law. There is another defect with the sunroof and waiting on a part for replacement. Once it is ready, I will bring in the car for that repair and request they fix it again during the same service appointment.

  Business Response

  Date: 06/13/2024

  We are aware of the customers complaint and have tried to duplicate the concern and have not been able to. Our Master tech who has over 35 years of experience with Subaru has driven the vehicle and ridden in the vehicle with the customer and have not duplicated the noise. We have tightened everything and gone through the vehicle trying to handle the customers concern. We have reached out to ********************** of America and made them aware of the situation. As the dealer we have done everything we can, as explained to the customer that they need to reach out to ********************** of America. We are an authorized retailer and service center for Subaru, but when it comes to anything in regards to a full buy back it must go through Subaru of America. We have tried to offer what we can in regards to trading the customer out of the vehicle. We feel that the best course of action is to reach out to Subaru of America going forward. 

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21840715
  
  I am rejecting this response because:
  
  
  Complaint: 21840715
  
  I am rejecting this response because:

  
  To clarify, I have written confirmation from the service department of this dealership that the service members road with me and were able to hear the popping noise. Additionally, I was informed by a customer service representative at this dealership that it is likely something loose under the dashboard, which would require the service department remove the dashboard to resolve the noise. However, the dealership has refused to attempt that repair as of this point.
  

  I was not made aware that this dealership has informed the corporate office about the issue. I appreciate that effort and look forward to hearing updates. I will additionally be sending Subaru of America a formal notification of the ongoing issue with my vehicle that I purchased at this dealership.

  
  Sincerely,
  
  ***************************
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/14/2024

  When you contact Subaru they will contact us and direct us on what they wish to do.

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21840715
  
  I am rejecting this response because:

  I spoke with Subaru of America at roughly 9:30 ET on 6/17/24. They informed me that they see service reports from Southern States Subaru that indicate the service department could not replicate the issue. It appears Southern States Subaru is providing incorrect information to Subaru of America, as I have text messages from the service department stating they heard the noise during the drive with them.

  Additionally, Subaru of America informed me that it was the sole decision of Southern States Subaru on how they would like to proceed with any buy-back or trade-in option, that Subaru of America is not invovled in the process. This is in direct opposition from what I was informed from this dealership.

  I am documenting the deception and incorrect information provided by Southern States Subaru in this message to inform future legal actions.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last October 2022 I had a sensor replaced in my Hyundai ELANTRA. In November it started to malfunction. I had it re-calibrated and then it malfunctioned again. It was suggested I take it to the Hyundai dealership which I did in January 2023. The service department told me the previous repair shop calibrated it incorrectly and they would fix it and charged over $300. About two months later it started malfunctioning again. So I made another appointment and the day before I was set to take it in it started to work again and I was informed if it is not malfunctioning they cannot diagnose it. Several months later it started to malfunction again. I tried to make an appointment and they wanted me to set an appointment eight weeks later. I said I cannot guarantee that it will be malfunctioning in eight weeks since is intermittent. They said they do not accept walk-ins and the only way they would look at my car is if I set an appointment for eight weeks later. During this time it started to work properly again. And of course again it malfunctioned and I called again and they said six weeks for an appointment. Now they will let me bring it in theyve had my car for three days and have not even looked at it and they want to try to charge me another $260 to look at a problem they never fixed. They told me if I leave it there for one day they will get it taken care of. I dropped it off Tuesday at 3 PM September it is now Thursday 7:20 PM and they have not diagnosed the issue yet. This company is absolutely atrocious on how they handle their customers and how they allow someone to continue to drive around with a safety issue because I cannot get in there for 6 to 8 weeks. I dont know what the result is that is needed except I need my car fixed and I need it fixed immediately and for them not to charge any more money and pay me $300 that Ive spent in gas and time going back-and-forth to that place

  Business Response

  Date: 09/15/2023

  I am sorry you are going through this, please understand when it comes to appointments it is a necessary for us to be out as far as we are because we have that much work.  I would love to be able to say come on in but the situation there is i would have to put someone else off and I can not do that. In regards to fixing of the problem we repair the part that shows is bad that doesn't mean that once you repair that part another part might fail. When the vehicle is having the issue again please feel free to reach out and we will try to get you in as quickly as we can. 

  Customer Answer

  Date: 09/15/2023

   
  Complaint: 20607843
  
  I am rejecting this response because:

  1. when I make an appointment for an oil change and ask to be the first one that is seen and I end up sitting there for 2 1/2 hours Im always told that it is because someone walked in before even though I had an appointment as soon as the doors open

  2. You cannot schedule to be checked out with a an intermittent problem. Either its working or it isnt. I cannot predict that. 
  

  3. It is not a different problem. It is the same part you looked at before that only worked for two months. 

  This place is nothing but excuses but they are the last ones to look at the issue and unless they want to pay another garage to look at they need to resolve it  as far as Im concerned Im still on the schedule from when you fixed it last time since it hasnt been fixed properly 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/18/2023

  Please understand, you might not like the response but it is the response. We can not fix something that is not broken at the point and time you bring it in. Anyone who owns a vehicle has been told the same thing at one point or another, "If we can not duplicate the issue then we can not diagnose it, therefore we can not fix it" I understand that is a frustrating statement to hear but its the facts.

  Customer Answer

  Date: 09/18/2023

   
  Complaint: 20607843
  
  I am rejecting this response because:
  

  Your message indicates how incompetent this place is. No one said anything about the only way you can fix it is if it is malfunctioning. The point is of the problem is intermittent a person can not make continuous appointments and hope that it still is malfunctioning. And the fact that your service center employees tell me the reason an oil change takes 2 1/2 hours ,even though I have the very first appointment of the day, is because there were walk ins ahead of me means you do in FACT accept walk ins. How this place is still in business is beyond me. I came in once to get a brake light replaced that was on warranty and they wanted me to go sit in the waiting room and said they will get to it eventually. It literally took 3 minutes to change as after I argue with them they just do it. How about stop wasting peoples times and do your jobs. FACTS
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Hyundai Ionic. about 10 days ago a RED WARNING light came on. I called and talked to someone and they said it would be a month before they could get me in. A MONTH with a red warning light on. I tried back the next day and was going to speak to a manger but the number did not work. It just beeps three times and hangs up. I called the ******** number on there page and it isn't even their company. On there website, I reached out via there online chat AND text now message. I was told 3 different times I would hear back from someone and I DID NOT. I finally took my car today to a third party and they say an oil vavle is bad and leaking some cauing the light to come on. This could have been dangerous. How can anyone own a brand of car if you can't get it in to service. SHAMEFUL

  Business Response

  Date: 09/14/2023

  First I am sorry that the customer has had issues with our phones, we have been down phone and internet for 2 days. Regarding the appointment being 30 days out it is a situation that we are all dealing with and we try very hard to handle things as quickly as we can but we have other customer that called in prior to, that are still having to wait. We would like it to not be that long of a wait but it is. Again sorry for any inconvenience. 

  Customer Answer

  Date: 09/14/2023

   
  Better Business Bureau:
  
  well, I still think they are ridiculous, very inefficient, need to run their business better, I just wanted them to know that I thought it was ridiculous and they need to do better. How can someone have a Red maintenance light on where youre not supposed to drive on it but wait 30 days

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the inconvenience due to the long period of time that the repair has taken, but also because of the quote presented by the insurer, I am being charged the total value of services and parts that were never installed. This is because I had to be in charge of the whole process until it was almost finished. We had the insurance adjust the damage to our vehicle and schedule the work. 1 month went by with no one working on the vehicle, no one returned our phone calls when promised, and every time we called they had no idea where the vehicle was or its condition (very frustrating). They fixed things that were specified in the insurance adjustment, but not everything that was requested. Still wants to collect everything. I want you to adjust the charges on the bill. Summary: TERRIBLE customer service, inefficient, extremely negligent, and outright lied to us multiple times.

  Business Response

  Date: 03/16/2023

  I have read and research this complaint and feel that we have done everything properly, obviously the issue regarding the spark plug we put plugs in on 10/18/22 and the vehicle was running fine until 2/24/2022. If a spark plug goes bad that is not something that we would have been able to realize prior to. If the customer had returned to us we would have assisted in handling the issue seeing we had done the work recently. Regarding the brakes if we can not duplicate the issue then we are not able to diagnose the mentioned problem. The customer had chosen to seek his service elsewhere. The Subaru product is a great product and is built well, but they still have mechanical issue's and we try to diagnose everything as quickly as we can but sometimes we are not able to duplicate and when this happens we do not just throw parts at it. I am sorry for the time and the headaches this has caused but at this time we feel that nothing is owed as a refund to you. 

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is concerning the service department at Southern States Subaru. From August 2022 to the present month, I have received an incorrect diagnosis of a vehicle issue and had faulty parts installed on my vehicle. This has cost me several hundred dollars, loss of time and missed work.

  Business Response

  Date: 03/16/2023

  I have reviewed and researched this complaint. We are sorry for the time and frustration this issue has created but we feel that in regards to the brake issue we where not able to diagnose the issue prior to and in regards to the spark plug going bad it is not something that could have been foreseen. You choose to take the vehicle elsewhere at which time it did not allow us to assist you in any way. So at this point i feel that there is no refund owed.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business charged me $657.96 for work I did not want done. I was in for a warranty covered replacement of my catalytic converter which by the way didn’t solve my issues the car is still loud but the mpg is better. I said no to new brakes but I got new front pads and brake fluid flush and field injector cleaning done anyways. I said no and was pressured into getting it done because they wouldn’t take no for an answer the first time. I was also asked if I got an oil change i said NO and they estimated it to cost $599 but really charged me $657.96. I want a refund I was stuck there for seven hours without offering food or a loaner car or a ride home. I ordered lunch like they suggested and it arrived by the time they were closing. I’m so upset I feel ripped off and disrespected. I called the manager and corporate and no one helped so I am here to demand a refund for unnecessary work. It was a total nightmare it should have been free and quick. But instead they were understaffed and didn’t say that before I arrived. It is not my fault they can’t do business with integrity. If I were older or a man this would not have occurred. I should have read their reviews first. Do not go here they will take as much of your money as they can and won’t apologize or try to remedy the situation. I got a second opinion there is no need for the brakes to have been replaced! They didn’t even check the back brakes to see if they were part of the reason they were squishy. It is not my fault they were understaffed yet I paid the price of it when I should have paid nothing

  Business Response

  Date: 11/11/2022

  This customer did spend $657.96 with us, everything that she had done was recommended based on the age of the vehicle, mile or condition. The brakes were low and at the point to be replace. Everything was offered to the customer and she choose to do the work, she even was communicating with her father in front of the Advisor when they where deciding what to do. If the customer is still having similar issues from the warranty repair we are more than willing to take a look and see if there is something else that needs to be handled. Regarding the comment about being stuck here. I am sorry I do not have a large fleet of loaner cars nor do we have a shuttle. We offer coffee and water and we have vending machines, other than that we do not have anything more. We have several food places with in yards of the store. I apologize that who you ordered food  through was late getting it to you, but that really has nothing to do with our transaction.  

  Customer Answer

  Date: 11/13/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  I want a refund and apology. They lied about my brakes. They did not need to be replaced at all. They did not even check the rear brakes. I said NO and they kept coming back and coercing and pressuring me into saying yes. My dad said it was unnecessary work and HE USED TO BE A MECHANIC AT A DEALERSHIP. I DESERVE A REFUND. I will not stop until I receive a 100%  refund for the lies harassment and manipulation. I couldn’t get my car keys until they did the work so really I was trapped and pressured into doing things I did not want to do. I don’t care that my food was late which they didn’t reimburse me for. I care that I was scammed and deserve a complete refund. 
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 7/8/22, purchased a new ******* 2023 G70. I've taken the car back to the service dept. 4 times. There is a rattle/cracking sound coming from the dashboard area when driving this car. It happens mainly after sitting in the sun for 2-3 hours and driving for 10-15 minutes. Southern States in **** ****** NC is where I purchased the car, they heard the noise when I took the car back on 7/25 and also I told the salesman about the driver side back door. The door has to be shut twice or slammed to close, he spoke to the service manager and advised me to just wait for the rubber to wear down verses replacing it. The second time I took the car in on 8/1, for the rattle/cracking noise, the tech could not hear the noise but the service guy who drove me home after waiting more than 6 hours because they said they needed to get permission to take the dash board out to replace some type of foam which they put in on the driver side on 7/25. I was so stressed and disappointed at this point on 8/10 that I was in tears, the salesman said they would not do anything because the title had been cut, but I still did not have legal tags on my car because they did not properly transfer my tags which expired on 7/31, DMV fined me for not returning the tages. I explained I had been waiting for the dealership to provide me with new tags. I contacted the ******* Customer Care and filed a complaint and opened a case #*******. Had to call them twice before I received a voice and email from ****** on 8/10, called and emailed him on same day. Sent letter to VP/CEO 8/15 because I was not able to reach ******, the case manager. Called again today 8/24 and was told they would send my info to the case managers supervisor. I want ******* to buy this LEMON back and give me another car or pay financial institution loan. The car has been at another ******* dealership since 8/19; awaiting servie for the rattle/cracking noise and to fix the back door.

  Business Response

  Date: 09/12/2022

  At this point the customer has reached out to an attorney to handle this with ******* Motor America, Inc. So with that being said, there is nothing at this point we can do.