Reviews

Good Day ********************. ADT is my issue. I am 55 disabled 7( spine fusions 1 spinal stimulator), my husband is 67 just had his 2nd hip surgery and getting ready for knee surgery. Our 1st security co. we have ever used. contract started 8/26/23. The technician from that day lied on report he went over door ****. 7 days later I was on my front porch and a guy walked up with a box and w/o coming up to my door oh you got a doorbell. I forgot your ADT signs and will bring back in a few days. Well close to a year later I still have no doorbell ADT signs to show my house is secure. I did call tech support 1 time and the guy asked me to scan the ** code came back not registered to me. The family that lived here before us had ****** Nest everything. The tech tells me well you can watch videos on line or fix it yourself or I can send a tech out for $90. Never did he mention I was close to 90 days. I can show you my Altafiber bill which shows we did not have wifi at the house so he could not have shown me the doorbell. After spending 5 hrs (can show my call logs) they tell me they use a 3rd party. Company name LVD. I get in contact with LVD the 90 day supply company. The first tech ****** said we did not no 2nd guy out it was somebody checking out your house. HOW FUNNY IS THAT! I say then why did he say "I forgot your ADT signs." ****** says - oh then it was our tech. Get passed to ***** who makes me go out to the doorbell and take the cover off and says check the battery. I'm say what is the battery? If I knew all this I would of bought a system and put in myself. ***** says it's really not our problem it's over 90 days, ADT has to pay for it, we need to send a tech out so can I put you on hold then hung up on me. Called back got ****** how said he went to lunch, from 2:30 to 3. Called back at 4:03 he still is not back. Called back next day blocked me go staiagth to ADT now we are getting into the 7 hrs continued next complaint

Worst company I have ever done business with. As to why *** chooses to do business with them is beyond me. I signed a contract with them to provide security for my family and I and its been almost 2 months now and I still don't have my system 100% up and running. The first time the technician came to the house he came WITHOUT intentions of setting up the full system. The 2nd time he came his tools weren't prepared and even ran out of battery. The third time a different technician came, redid the job if the first tech but still did not have the right tools to finish the job. The FORTH TIME the tech never showed up and the company claimed that they never scheduled it even though they confirmed with me 2days prior. I call and speak to the supervisor over and over about my frustration but it just falls on deaf ears. They don't care about the service they provide bc for them you're just a contract and they get their money either way. They do things whenever and however they want to. Then they have techs that come and offer you sweet nothings, making promises they cant fulfill and when you ask about it later you are told 'sorry were not sure why they said that but they don't have the authority to offer that'. Its all about the contract when you want to cancel but half the things they do is outside of it. They DO NOT RESPECT YOUR TIME OR YOUR MONEY. All they do is offer a month back with no resolution. Sometimes it's not about the money. People don't pay for a service they don't want. Give me what I paid for or let me go. No they want to have their cake and eat it also. When I ask why they want me to pay 75% to cancel a service I haven't full recieved they tell me its bc the system is partially set up already. Such a ******* ****. Very DISHONEST AND UNRELIABLE company. I would never recommend or do business with *** because of these guys ever.