Complaints

• Initial Complaint

  01/23/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******** company needs to be shut down. This is a large scale spam call center with a number owned by Commio LLC (Aquired by ThinQ Technologies). The robodial states to call ************ which is the scammer and is not a spoofed number, as it is given in the call. The number called ************ is already on the national do not call list and is being ignored by these companies.

  Business response

  01/23/2025

  You may report a call or text to us using this form, and we will work with you, one on one, to trace the communication and take the next steps necessary to stop it:
  ***************************************************

  We understand that since you have reported this matter to us, you are anxious to have it resolved quickly. Please understand that it can take some time for our customer to investigate these reports. We thank you in advance for your patience as our customer investigates your report. Your form data will only be used to investigate your reported activity, and our network engineers will reply to you directly as part of their research process.
  
  Commio (thinQ/teli) was a member of the ********************************** task force to combat fraud and robocalling and we are an active member of the working groups resulting from that task force. In addition, we were one of the first providers to implement vigorous STIR/SHAKEN protocols to help stop fraudulent calling from spoofed numbers, and we employ a rigorous Know Your Customer (KYC) process to vet potential customers before they access our network.
  
  Who is Commio?
  
  Commio does not make any calls or send texts to consumers. Instead, we provide a network interconnection bridge between a calling or texting partys telecom provider and a called or texted partys telecom provider.
  
  We provide voice and SMS interconnection services to other telecom carriers, enterprises, and cloud platforms. We provide service to virtually every major national carrier in the *************. We also provide interconnection services to VoIP providers. We essentially carry phone calls and texts between all of these telecom companies. As part of our service, we also provide telephone numbers to VoIP providers and SMS platforms, who then assign these numbers to their end-user subscribers. We provide phone numbers to these companies because regulatory restrictions limit their ability to obtain their own phone numbers.
  
  How We Can Help
  
  Commio does not provide service to individuals and, by law, is prohibited from knowing the identities of our customers end users. Because of this, we must forward most abuse reports we receive to the service provider to whom we have assigned the numbers in question. We will promptly send your report to the appropriate service provider and request they promptly commence an investigation.
  
  Please also note that our services are not exclusive, and just because a number comes back to Commio (thinQ/teli), it does not mean we carry all traffic for the originating provider. Our service-provider customers have the option to use other carriers to transport some or all of their calls and texts. When our service-provider customer sends voice or SMS traffic to another carrier, the call or text does not touch our network.
  
  In some cases, we can provide you with contact information for our service-provider customer. If that option is available, ********************** will send you an email with the service-providers contact information so that you can work directly with them to resolve your complaint.
  
  What is Caller ID Spoofing
  
  Sometimes, our customers will investigate a report and determine that the calling number has been spoofed. Caller ID spoofing occurs when the caller inserts a falsified number into the call stream so that your Caller ID shows a phone number that did not make the call. When this occurs, neither we nor our customer will actually know what number or person made the call. Please understand disconnecting a spoofed number will not stop the calls you are receiving because that number did not make the call it is simply fake Caller ID information sent to your phone.
  
  If you need additional information about spoofing or stopping unwanted communications, the Federal Trade Commission and **************************************;have both posted information and tips on their websites to help consumers including information about call blockers. Plus, the national Do Not Call Registry explains how to report numbers associated with scam calls and list your number(s) in their database which our customers must use to block unwanted communications.

   

• Initial Complaint

  11/06/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Despite being on the federal *** list for nearly a decade, exchanging emails with Commio, and telling the individual telemarketers to stop calling, I have received, and continue to receive calls from various phone numbers offering to sell me services. According to **************, these numbers are all owned by Commio.While the company claims enforcing the federal DNC list is important to them, my experience shows otherwise and these frequent calls are disruptive to my work and personal schedule.

  Business response

  11/18/2024

  We take every report of unwanted calls or text messages seriously, and use the reporters information to investigate and mitigate the communications. In this case, we asked the user several times to give us the information we needed to trace the calls, but the information was incomplete or missing. We were made aware that his ************ number was receiving communications he did not wish to receive by someone spoofing his number. We took every step to add this number to DNC lists to stop unwanted communications in accordance with applicable state and federal laws. The matter was closed some time ago and his request was honored successfully. 

• Initial Complaint

  05/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ive been receiving dozens of phonecalls from ************* metro area phone numbers with no owner on file routed through this telecom. This telecommunications company is not BBB accredited.

  Business response

  05/13/2024

  Thank you for forwarding your concerns to us. We take every report of potentially illegal robocalling seriously. We have a process on our website and available via our support team to report, trace, and take action on every report we receive. Please send your TO and FROM numbers, as well as the date and time of the calls you received, to ******************************* Our network engineers will get back to you within 24 business hours. Thanks again for your report and we look forward to serving you. 

• Initial Complaint

  04/09/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Told them to stop contacting i don't want your services quit calling all times of the day

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩