ComplaintsforMurphy Motor Company

• Initial Complaint

  09/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Me and my husband bought a 2019 Chevrolet Traverse form Murphy Auto in ********************* when we bought it we got bought a warranty too I decided I wanted to cancel the warranty that I bought the next day and when I called Murphy auto tried to tell me I couldnt cancel the warranty unless I drove all the way back down there to sign a paper to cancel I even talked to there manager and he said I had to come down there to cancel the warranty which I found out by the general attorney office a couple of days ago that that was false information and that was illegal to do to someone so while this is going on 2 days after I got the car my check engine light comes on I called Murphy auto about this matter and they kept pushing me to use the warrant to fix my Traverse so I finally got tired of arguing with them so o tried to use the warranty to fix the part and the warranty would not pay for it so my argument is that I was lied to about the warranty and the warranty would not work for that part and the problem with my vehicle was something that was already wrong with it before I bought it the lights had just been all cleared at from Murphy auto and on top of that the low tire lights kept coming on too found out there was a big whole in it then the vehicle I bought supposed to have a oil change before hand and we also found out that was a lie to the oil was very old Murphy auto didnt want to help us at all on this matter all they wanted was us to use a warranty that they lied to us about to get there credit for it now last week I called to say I wanted to cancell the warranty and all of a sudden I dont have to come down there to cancel it and ask why I had to before and they asked me who told you that you. Had to come down here I replied your manager did and he said that want true which was a lie also And on top of all that I finally got my vehicle fixed and it cost me out of pocket almost **** something that wasnt supposed to be wrong with my vehicle in the first place the code that Murphy auto had erased before hand I feel like this should be a lemon law on this and feel like we where taken avantage of and definitely lied too I feel like they should have to pay for the repairs and I feel like they should be in trouble for laying to me about there warranty .I also got a email from there president of the company and said he would call me and he never did so it just shows how much they really care I would not recommend Murphy auto to anyone we are very disappointed.

  

  Business response

  01/11/2024

  I certainly understand Mrs. ********** frustration with having vehicle problems.  We go the extra mile here at Murphy Motor ** to ensure that we are selling quality cars at great prices.  When we purchase a vehicle we have a post sale inspection performed by the auction when available.  We also have every vehicle checked out by qualified mechanics to spot any issues the vehicle may have.  Even as thorough as we are, we can not predict the future.  That is why we encourage every customer to purchase an extended service contract that will protect them from major issues and costly repairs.  The vehicle had ****** miles on it at the time of purchase and qualified for silver level protection.  ********************** opted to purchase the coverage and that was a great decision on his part in my opinion.  
  *********************** wanted to cancel the contract and we informed her that her husband would have to come in and sign a cancellation form and we would need to obtain an odometer reading on the vehicle at that time.  Our company policy is that the customer has to come in with the vehicle because that is the only way that we know the odometer reading is accurate and that the customer is the one that actually signs the form, not someone else in the household without the customers knowledge.  Should a problem occur at a later date, the customer could say that they never signed the form and we would have no way to prove any difference.  Im assuming that you mustve referred to the ******** ************************* but we operate out of ************** and are subject to ************** law.
  Im sorry that *********************** is upset about this problem, but like we have told her multiple times, if her husband would like to reach out to us we would be happy to help him in any way we are able.  Unfortunately, she was not included in the purchase process.
  
  

• Initial Complaint

  02/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a **** from this company Feb 2022. We traded the **** in Oct 2022. We were not given a ****** and found out when we traded that we were the 8th owner and that the **** had been wrecked. I also purchased the extended warranty. We have been trying since Oct to get the warranty refund. We were told it would take 3 months. We are now in the 4th month. I was told two weeks ago I would receive it that week. I called last week and was told the check would be cut Friday (Feb 10) and that they would call me to verify. As of this morning I have not heard a word. We also purchased the gap warranty, which was through the same agency. We have received the gap refund, but not the warranty refund. Why wouldn't the monies be refunded at the same time?

  

  Business response

  02/28/2023

  We provide a free ****** report on our website for every vehicle that we offer for sale.  We are the agent that sells the warranty and GAP products, the administrator handles the cancelations and provides the funds.  There can be a delay in receiving the funds from the administrator that is beyond our control.  Even though they are administrated by the same company, they are through completely different divisions.  It is not unusual that we receive funds at different times for different products.  At the time this complaint was filed, the check was already sent to the customer.  I waited until it cleared the bank to respond so that I would be sure that it was received.  It has been.  The employee that she was originally communicating with is no longer with the company and I apologize for the break in communication and that they had to wait, but the wait was beyond our control.

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