Business ProfileforWhite Motors

April 29: my Mustang was towed to White's due to losing power when driving.May 2: Whites said the car needed a new fuel unit ($700). There was also an issue with the front suspension ($3,200 to fix both problems).After the fuel unit was replaced the car still didn't work. They now felt the problem was the onboard computer ($1,600). New total: $4,700. 13 June: Whites said they were running more tests as the car still didn't work.14 June: White's said they were charging the battery, which had gone flat because they had left the car sitting around for weeks.17 June: Whites said they were running a "final" test and felt there was some issue with the gas. I raised concerns about the mounting costs and lack of clarity as to what was wrong with the car. They offered to replace the fuel pump at no further cost.21 June: Whites fitted fuel pump. Still not working.Diagnostic was showing the same error code as on May 2.Due to their failure to diagnose the fault and fix it, and the length of time, I asked for the car back. Spoke with ******* (Service Manager) who wanted to liaise with ****; he asked me to give him till Monday (which would be week 7).24 June (Monday): No work from ******* 25 June: I called. Still no progress. More stalling for time. I stated that I wanted the car back. ****** proceeded to argue. I informed her I would therefore take action to have the car returned. I need to take it to a different mechanic. I also explained that, due to nearly 7 weeks of not being able to work outside the house, I have lost a lot of money, and have started looking into buying a new car.