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Drive Shaft Shop has 1 locations, listed below.

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    Business ProfileforDrive Shaft Shop

    Racing Cars

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4530 Southmark Dr, Salisbury, NC 28147-8264
    BBB File Opened:
    6/20/2006
    Years in Business:
    19
    Business Started:
    1/1/2005
    Business Management
    • Mr. Darrell Scarbrough, President
    Contact Information

    Customer Contact

    • Mr. Darrell Scarbrough, President

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/15/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    ****************** was paid in advance to custom make two CV front axles for us, for the shop owner at ARC - Adam C***** - to install. Multiple sets of CV axles were sent to us, after waiting for months on end, but they would not fit the car, because the spline diameter was wrong. The first set was returned, and Mr C***** had to cut the ends off of the second set, due to improper length, in order to make them fit the car. As a result, our bill with Mr C*****'s shop - ARC - was much higher than it would have been, if ****************** had been able to deliver a working product within a reasonable time period.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bryan B

    1 star

    08/28/2023

    I bought a drive shaft for my 07 srt8 superbee so I can run a hellcat rear-end. I received the hellcat rear-end and the drive shaft installed both and I had a horrific vibration at 80mph so I called drive shaft shop and explained my situation and the gave me some measurements and troubleshooting steps to try none of them worked so I called them back and they said that they balance their drive shafts at high speeds so he doubts that it's the driveshaft so I changed out the entire rear-end and issue still occurred so I called back the drive shaft shop and they told me to fill out rma information to ship the driveline back to test out the gentleman explained I had to pay for shipping and it can take up to 4 weeks well this is my daily driver I don't have another vehicle. He said sorry there was nothing he can do so I filled out a rma never got a response waited 2 weeks and still no reply so I filled out another rma and in the mean time I have been driving the vehicle and the vibration is getting much better so I got underneath the vehicle and all the grease has flung out of the driveline all over everything in my rear-end. So I am assuming they put to much grease in it and the grease went to one side causing a vibration because the more grease that comes out of it the faster I can go and have less vibration. So I called back a month later after last rma was sent in I still have not got a response. When I called in I asked for a supervisor I left the supervisor 2 different voice-mails asking very politely to please give me a call and no one ever called me back so called in today and they said they will look for my rma and get back to me its been almost 4 months since I first called them and they literally want nothing to do with me or to help me! Please be careful dealing with this company. I am going to post my experience on all my car groups to warn people of this company. I don't want anyone else to have this experience.

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