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Find a Location

Classic Ford Lincoln Shelby has 1 locations, listed below.

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    Business ProfileforClassic Ford Lincoln Shelby

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1775 E Dixon Blvd, Shelby, NC 28152-6946
    BBB File Opened:
    10/30/2018
    Business Management
    • Mr. John Flack, CFO
    • Mr. JP Stillwell, Sales Manager
    • Mr. Damian Mills, President/CEO
    Contact Information

    Principal

    • Mr. John Flack, CFO
    • Mr. Damian Mills, President/CEO

    Customer Contact

    • Ms. Stephanie Lingle, Controller
    • Ms. Asha Ducram, Administrative Assistant
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/30/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On May 15th, 2024, I bought a Used 2015 **** mustang. The salesperson told me they were going to transfer my plate. A week goes by and I have not received my registration from the **** 2 weeks go by and still nothing. On June 6th I contacted my salesperson and told her I still haven't received my registration. She informed me it can take up to 30 days for the tag to transfer over to my vehicle. She then told me they needed a FS1 for a possible lapse in insurance. I sent them one. On June 26th I asked again if there was any news. They still requested a FS1 so again I sent them one. June 27th, I contacted again and there was no response. Multiple calls were made to the dealership. They informed me they were having some difficulties with personal. They said my salesperson doesn't work there anymore and they were in the process of training a new title clerk. On July 22nd the new person contacted me and told me all my stuff would be sent first thing in the morning. July 25th, they sent me a screenshot from the *** saying they couldn't process my stuff because I had a penalty for not turning in a plate for an old car. The morning of July 25th I went to the *** and paid the penalty as well as turned in the tag the dealership was supposed to transfer because it no longer was valid due to it being so long and no title work was completed. So, I had to pay another $58 penalty. I sent the receipts to the person at the *** that morning and she later came back and said the *** was still showing I had a penalty and the receipts I JUST got that morning were old. At this point I contacted them asking for their bosses' number and I never received a txt back. On July 30th I sent a txt for them to check, and they said they had someone personally going to the *** in the Morning. I also bought the car, and they supposably fixed the issues with the check engine light and as soon as I drove the car off the lot the check engine lights came back on, and they are not trying to fix it.

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Carolyn V

    1 star

    12/23/2023

    Took our 2019 ****** 4 Runner to have the door on the driver's side repaired. Door would not open using the key fob and the head lights were out of adjustment and we were told that there were aftermarket lights on vehicle. The low beam lights were shining down at the ground and could not see ahead of you at night. They had our vehicle for a week and was not communicating with us about the progress of repairs. My husband spoke to ******* (service writer) and could not get any satisfaction, so we requested to speak to the service manager (****). We did not get a call or text from **** at all. We were called to come and pick up vehicle that it was ready and when we got there the door handle was broke on vehicle and we could not get into vehicle using the key or key fob. The lights had not been fixed either. ******* even told us that it was hard to get the technicians to work on things. I was told by ****** that about all of their techs were out with the flu and the ones that were working were not dependable. We were not told about this until we went to pick up our vehicle. Words were exchanged due to **** talking to my husband in a condescending manner. **** asked how he knew that lights were shining down during the daytime. My husband did say because I drive it at night you big dummy. It went south from there and we were told to take our broke vehicle and get the * off of his lot and to never come back that if we did, he would call the police to ****** us off of property. We went in and requested to speak to the store manager, and he got involved and still did not get anything resolved. To make a long story short we have a broke door handle and can't get into our vehicle without crawling over the passenger seat to open door.

    Local BBB

    BBB of Southern Piedmont and Western N.C.

    BBB Reports On

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