ComplaintsforNissan of Shelby

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 3 We purchased a 2019 Dodge Caravan from Nissan in Shelby, **. We were told by the salesman ************************* that there were two key fobs that came with the vehicle. This was a major selling point as both my wife and I have separate key rings. After the sale was completed, ****** informed us that there was only one fob and that the previous owner has the other one. He told us that in the next couple of days , he would get in touch with him and get the other fob. after ten days, I called him to see if he got the remaining fob. He denied ever saying anything of the kind. He said that he would talk to the service ***** and see how much a new fob would cost. I should not have to pay for a new fob as I thought I was buying two fobs to begin with. I dislike being lied to, especially from a used car salesman. Do I have a case? If so, can You help? I would greatly appreciate any help You can give me. Thank You *****************

  Business response

  06/21/2024

  We sincerely apologize for the miscommunication.  We have reached out to ************** this morning to get the second key fob taken care of.

• Initial Complaint

  05/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The vehicle they sold me has cosmetic issues (such as a damaged infotainment screen Ive attached a photo) even though it is new and has 300 miles on it. They also use unethical sales tactics in my opinion. You should not encourage someone to hurt their credit just to make a sale.To preface, I purchased a new vehicle from ****** and the payment was higher than I needed it to be. I turned to Discovery Nissan to try and get a lower monthly payment and they delivered on that. However, the way they did it has left me feeling pretty misguided by them.They encouraged me to let my other vehicle from ****** be repossessed and to buy a truck from them before the ****** showed up on my credit report. The salesman implied that I should do it before its too late. I was in a bad spot and they took advantage of that.The salesman really pushed for me to sign for the vehicle even after I was leaving to think things over. He followed me outside and used my situation against me to convince me to come back inside and sign the paperwork. At the time it felt like a good option especially with what ******* was saying. No business should ever encourage someone to ruin their credit like this. I understand car salesmen are generally pushy but to push a person into a worse financial position intentionally is pretty low. They use unethical sales tactics and the vehicle although new, has cosmetic issues. I was unable to notice any defect the vehicle had before purchase due to it getting dark outside.

  Business response

  06/17/2024

  I apologize for the delayed response but I did want to get all of the details.  ************ did come in after he purchased the ****** Tundra from a different dealership that had a high monthly payment. While ************ was in the finance office on video we filled out a red ticket Sales Event sticker offering to sell **************** Tundra on our lot for $69,995.00.  ************ declined the offer.  We did explain to him that the payment for the ****** Tundra was not showing up on Mr. ***** credit report at the time that he was inquiring about the 2024 Nissan Frontier that he purchased, but at no time did we suggest that the customer let the ****** Tundra be repossessed.  Why would we suggest this if we offered to sell his Tundra off of our lot and filled out a sales tag for the $69,995.00?  **************** request to repair his Nissan Frontier's audio screen has been addressed and we currently have his Frontier in service having the screen replaced.  We also have him in a service loaner so there is no inconvenience for the customer.

  Customer response

  06/18/2024

   
  
  I picked the truck up yesterday from the service department and they did a great job replacing the damaged radio. Hats off to the service department. 
  
  
  This is just turning into my word against theirs and will likely end up going nowhere. They have lied before and will likely continue to do so (see attached picture of the ****** reply from the business) they claim they offered to trade me out of the truck for something else but that isnt true. They arent in the business of being honest, they are there to sell cars. Car salesman arent exactly know for their high moral standards. 
  Not sure what else I am supposed to do in this situation, Ive been honest and have provided as much information as I can.
  
  

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a Used car here. Was told that all used cars come with a 2 year power train warranty. Bought the car. and not even 22 hours after leaving the dealership. The Engine shuts off while driving and started smoking. Basically the Engine is blown. And now the dealership doesnt wanna take any credit in their damage disclosure. And didnt list any problems that was wrong with the car that they knew it had. Even though they said they Fully inspected it. And then they dont wanna bother helping out at all. This happened April 23rd, 2024.

  Business response

  05/06/2024

  This has been settled with the customer as the engine was not blown.

  Customer response

  05/06/2024

   
  I am rejecting this response because:
  Even though the engine was possibly not blown. Im still waiting to hear back from my mechanic and that Im either gonna have to fork out my own money for a crankshaft or rod bearing. I might have to have my engine rebuilt. And if thats the case. Ive been advised to take legal action by local law enforcement and by an attorney.

  Business response

  05/13/2024

  When **************** came in to purchase he openly admitted that he did not know how to drive a manual transmission vehicle.  Our sales manager talked to him about it and **************** said it was ok as he would have his father teach him.  **************** then called a younger friend to drive and keep the car overnight as he said the friend knew how to drive manual transmission vehicles.  Again, he was advised not to drive the car to the red line on the RPM's. Any warranty that came with the car was voided when a person that did not purchase the vehicle was allowed to drive it and keep it overnight.  That is when something happened to the car as it went through our service department beforehand with flying colors. The dealership has reimbursed **************** for 2 tow invoices to which **************** agreed would take care of the issue with him.  I've attached the letter that **************** signed saying that all issues have been resolved.

• Initial Complaint

  04/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from nissian of shelby paid 3500 down payment total price was ***** I drive it home April 20 2021 that day it stalled as soon as I came to a stop I told them everything within the first month my motor blew up which they knew and tried to lie sobit got towed there I didn't get my car back til Oct we had no car and no way to work we just moved here I had our baby on April 29 2021 so I couldn't even get him to his appointments they would not give me a rental car either so we ended up getting behind on payments cause we couldn't get to work then lost it to repo but if they would have disclosed all the information about the car this would never happened I feel my deposit should be returned in full

  Business response

  05/14/2024

  At the time of sale, the vehicle had a clean Carfax.  Mechanical issues are unforeseen on any vehicle.  However, I have attached 2 service repair orders.  The first was 4/27/21 where the vehicle was diagnosed and the customer advised what to do and all of the pertinent information given for their extended service contract.  The second one was 9/10/21 - under the same extended service contract the engine was replaced accordingly to the service contract requirements.  There is no service history after that regarding this customer or this vehicle.  This vehicle was purchase over 3 years ago with the last history in our system being from 9/10/21.  When exactly did the bank repo the vehicle?

  Customer response

  05/14/2024

   
  I am rejecting this response because:
  They are avoiding messaging me back, not surprised as that's what they do Is avoid  there responsibilities 

  Business response

  05/14/2024

  The question of when the bank did the repo has also been avoided by the customer which we feel is a huge factor.  Also, with the information previously provided it shows that this is not a vehicle related issue.  And, at this time, even though Nissan of Shelby closed on 1/10/2024, we do still try to assist customers with concerns.  And our service history shows no further contact from the customer since 2021.

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In at the vehicle was purchased in was advised I had no service contract and I had to do all services on my own. I was advised before purchase that I have a transmission dupstixk. Well the cap is there when I went to check , y fluids the stick was on attached so I can not check the fluid. I have called and emailed the dealership be ause I should not have to buy this part. Now I can't not check my fluids because I was sold a car that is missing this major part that will keep my vehicle running.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2021 Nissan Altima in Dec 2021. And it first I didnt understand until other mechanical issues started showing up and going wrong and to top it off I had to bomb it for black ants that were coming out the back seat in ****** and this car shows to much rust in places that shouldnt be showing within the 2 years giving the *********** that I live in and we have been in drought. With all these problems and issues for a 2 yr old car I need to be made whole. Its has too many issues and rust to not have been a saltwater or some type of water and the title wiped clean.

  Business response

  01/02/2024

  Good morning. ******************** came into our service department and declined to repair for the malfunction listed. She came to us on 3/27/2023. When she purchased this vehicle it had ****** on it. Its hard to determine the performance of a vehicle years in advance.  I did reach out to ******************** earlier after seeing this message. This car has a clean title.

  Customer response

  01/02/2024

   
  I am rejecting this response because:
  I did not go in for a malfunction light in Mar.  I have the paperwork and the proof and like I said somebody is lying this car shows too much rust not to have been in sone kind of water I bombed it for ants and when they did call themselves fixing the malfunction light it came right back on after I got it. When I called back to see what and why they told me the car was out warranty and I would have to pay a percentage. And the battery had to be replaced they wouldnt honor that the radio has issues. Like quit lying Nisssan of Shelby. ****** the guy who made the sell was no longer a sale rep afterwards. They didnt even have the correct information when they did try to reach out to me on the repairs of the malfunction light. Cookie the receptionist in service is who let me know it was both lights!!! Like I said yall sold me lemon on up to it. They the Nissan of Shelby didnt tell me someone had wreck the car (an employee I assume). Only way I found out is I asked to see all the service work on the car and that is also how I found out they can tell me where it was being serviced at at one point. So the proof is in the pudding in this case the paperwork!! 

  Business response

  01/02/2024

  I am the New General Sales Manager for the All New Nissan of Shelby. I have spoken with this customer. She made very unfair accusations regarding this dealership and I could barely get a word in while conversing with this customer. I did tell the customer that our Service Manager would reach out to her to schedule an appointment. This appointment is not out of obligation of something we did wrong or failed to do, but only because we hate to see of our customers upset. ******************** was very condescending. Please understand the customer has put over 30k miles on the car. The resolution we have at this point is after she brings the car in we will perform a diagnostic to determine her current problems which did not exist at the time of purpose over two years ago.

  Customer response

  01/08/2024

   
  I am rejecting this response because:

  So I reached to you all once on this and the only reason why they (Nissan of Shelby ******) reached out to me is because I reached out to you all. But nothing was resolved and everything in this car fax is all lies on my behalf which is owner 2. They ***** and ****** know its a time frame that they can not explain or have an explanation for why, when, or what. I went to them thinking they would be a honest dealership for the purchase of a honest vehicle. Like I told ************** had they disclosed this information back Dec 20, 2021 I probably wouldnt have purchase this car!!! They are lying!!! ***** gives one excuse after the other of why or why not!!! All I want is the $30,000 car that Im paying for to be worth it! This what Im driving is not the car I wanted to purchase meaning I didnt plan on fixing problems within the first year of owning the car!! Whoever made this carfax report told all LIES!!!!

  Finish the Job
  

  
  

  Business response

  01/08/2024

  In response to this customer,  We cant alter a car fax. Its unfortunate that we cant come to terms with this customer. The customer contacted consumer affairs and as a courtesy they agreed to pay 80 percent of the requested repair to satisfy the customer. They were not obligated to do so. The customer declined. We have done everything we can to help this customer and every time she comes in, she is very defensive and combative. Please understand she is coming to us almost  two years after purchasing this vehicle and putting over 40k miles on it accusing us of causing these issues. We have tried our best to work with this customer. This repair is not a result of any error we made. We can continue to respond , but honestly this customer continues to make accusations that are not true and at this point truly don't think that we can satisfy the customer  regardless. Unfortunately refunding her money isn't an option. 
  

  Customer response

  01/08/2024

   
  I am rejecting this response because:
  am rejecting this response because:
  This just didn't start now I have been complaining about this since I bought the car. I have been going back and forth with them since 2022. The car fax is not true!!! You can report what you want but doesn't mean it's true. Right or wrong. Like I said when I first took the car it was under warranty. When they told me it was the sensors I was under the assumption that the sensors had been ordered. During this time the world was in a pandemic is shipping was backed up. This was the car that my daughter had to drive to work so while driving the car and waiting for the parts it was getting miles on. They didn't wanna give me/us a car to drive until the car was fixed. Now that l'm back because I saw the rust under the car and it sparked me again. The cigarette lighter don't work the rust the malfunction lights the car fax is jacked up. ALL I WANT IS CAR THAT WAS DEPENDABLE. Why should I be nice and they have been jerking me around since day 3!!! ***** has told me so many lies on why and why not which is the reason I didn't want them to touch the car...If they car fax ain't a lie whydoes it say they serviced my car at least 5 times and they didn't!!! Like I said explain the rust explain why the cigarette lighter don't work explain why the malfunction lights keep coming on. The Fri that I took them the car they told me it was something sliding under the driver side floor board and did I have time to let them look they didn't tell me what it was or if that was true. Like I told ***** honesty is all I want. They have been lying since the old owners and now with the new owners. I could just go on and on and on!!! I think I should get me a lawyer and let them argue for me what y'all think??
  

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Be aware that Nissan of Shelby was investigated by WBTV news in *********, **** The investigation found many examples of how they fleece their "customers. The investigation lead to some 400+ criminal charges. I am a victim of their fleecing operation. I had bought a used vehicle , then returned it the following day (at a cost) because the wife went ballistic and wanted the old vehicle back . I purchased an extended warranty since it was, of course, without a factory or dealership warranty. I checked reviews of the warranty company, which was 1 star from the BBB. I asked for the form to cancel the warranty company within a couple days from the return. I signed it, assuming they sent it to the warranty insurance company. I was told there would be a 90 day waiting period even though cancellation request form states the canceling dealership is responsible to issue the refund check. I have continually called "*****" who supposedly is in their fleecing operation's business office. All I get is their "system" is down or some other lame brain excuse.I signed the form July 14.

  Business response

  11/17/2023

  We have communicated with the customer. Issue is resolved. For the record, the charges were all dropped on 11/2/2023. Its unfortunate that when the media speaks, everyone believes them. If further questions please feel free to reach out.

  Best Regards,

  *************************

  General Sales Manager

  Customer response

  11/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2017 ******* Sonata in 2022 they would transfer my tag had to put money down with finance & 1 year late the motor went completely out I was sold this car for a higher price than what ***** blue book valued it at ****** $ just gone due to a blown motor.. once the motor went out my *************** agreed & its been over 8 month & still no title for the vehicle which I am currently still makin payments on Im a single mother of 4 kids and not having any transportation cause ******* failed to communicate properly about problem with this car even denied me services when I asked them to look at it accurately told me I could sit my car on they lot cause it was again they police & the services lady was very very rude callin me out my name and once I arrived at the dealership she still was rude & threatening to call police on if I didnt remove my vehicle off they property When I purchased the car it seemed fine but I could understand why they was rude about my tag been transferred so that was extra money I asked for a rental and they denied me a rental due to they mistakes I was gonna use my Nissian points cause it was a lot I have yet still been able to get the car fixed & to get the title

• Initial Complaint

  08/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought a 2018 Chrysler Pacifica from Nissan in December of 2022. Started having issues with lose of power, transmission shifting hard and the in July of 2023 Front brake caliper started sticking and pulled steering wheel right out of .you hand. Took the vehicle to Nissan in March for oil change, tire rotation and balance. Informed Nissan of hard shift on transmission and lose of power. Was informed my extended warranty was not active and they would be in contact with me. Fast forward to August 2023. Went back to Nissan because transmission issues and lose of power worse and now caliper sticking. I Informed the new manager ****** of issues and was told they would be resolved. They kept my vehicle for 4 days and informed me the only issues were I needed rear brakes and 2 recalls. Took my vehicle directly from Nissan to Chrysler dealer and informed them of issues. Less than 24 hours later they informed me I have a bad back transmission mount and bad caliper which is covered under my extended warranty. 2 recalls already taken care of. Nissan sold me an unsafe vehicle and continued to lie about issues with it. I am a disabled person who is raising an autistic child and they put our health and well being at risk.

• Initial Complaint

  06/19/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a used truck on day 14 the transmission went out. They said they were going to help me but their idea of help was to give me $3000 trade-in on another truck after I had given them $12,000 just two weeks earlier for this truck, I know its as is when its a used vehicle but you expect something to last more than 14 days

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