Business ProfileforSouthern Tropics Pool & Spa Store

May 7,2023 we drained our swimming pool and ordered a new liner install from southern tropics. May 24 we had not heard back so we asked the *** and if they needed a deposit. She said the liner is ordered and I do need a deposit . Then she gave the estimate of $5348.93 and said a deposit of $2674.47 was needed. She called a few days later and we gave her our cc #. On the phone she said 6 weeks. She also said it would be a 2 day process once they started. There have been many excuses for the delays. Too cold and rainy, too hot, vacation, and then warranty work for others. Finally on august 4 we asked for a refund. August 7 she said no, that it was custom order (we were never told that and never signed a contract). I saw online that the store was out of business, so I filed with my credit card company for them to intervene. They did and we have a temporary refund. After that was issued, ST showed up (august 16ish-no notification they were coming)and did a little on the pool(very little). We thought they stopped because of the cc card thing. A week later they showed up (without telling us they were coming)and started ripping the liner out and left a big mess. (August 23)So we contacted them and told them we had the money back. There is significant damage to the pool from being without water all summer and now the storms and no liner. It was very dangerous having an empty pool too. We do not want them to install a liner. They have proven to be unreliable and Im sure the mess they left -drop cord running from our house to the pool was dangerous, is an indication of their quality. She said 2 days, but took a week to get back to the house after they finally showed up.the weather during this week was perfect. We just want our money back and to discontinue any relationship with them