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ComplaintsforThorLo, Inc.
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Complaint Details
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Initial Complaint
01/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order Number: ******** I purchased two pairs of socks on (12/29/2023). As of today (1/13/2024), I have not received my items.Business response
01/15/2024
Hi *****,
We sincerely apologize for the delay due to a power outage at our warehouse, as well as if our email concerning the impact on orders did not make it to your inbox.
This email included an incentive for a future purchase as a way for us to make this right. Please let us know if you did not receive the offer.
Kindly note that a tracking number for the dispatch of order ******** was sent by email today (1/15/2024). Happy to help if you did not receive it.
Please contact our support team at ****************** for further assistance.
Kind regards,
The THORLO Team
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.