Business ProfileforFull Mag Services, LLC
At-a-glance
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Business Details
- Location of This Business
- 7588 Canada Rd, Tuckasegee, NC 28783-0135
- BBB File Opened:
- 9/7/2022
- Years in Business:
- 4
- Business Started:
- 7/1/2020
- Business Started Locally:
- 7/1/2020
- Business Incorporated:
- 4/15/2021
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 2
- Business Management
- Mr. Robert Gunter, COO
- Ms. Shelbi N. Gunter, CEO
- Contact Information
Principal
- Mr. Robert Gunter, COO
- Ms. Shelbi N. Gunter, CEO
Customer Contact
- Mr. Robert Gunter, COO
- Ms. Shelbi N. Gunter, CEO
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Zeke V
04/30/2024
Full Mag Services, LLC Response
05/01/2024
Thank you guys for the feedback, as always we appreciate any chance to learn and become better as a service business.
With that said it looks like you went a little left of the truth, not to worry we can help you clarify.
We have worked with you on this property for over 2 years, and have had only 2 issues about cleaning brought to our attention, which makes sense seeing as your rental has a 4.8 star out of 5 rating. (Wouldnt be the case if our cleaning was below expectations.
Hot tubs change after each guest depending on what they did with it (since you chose to leave chemicals out for them to use even if they have no clue how to) but each visit we have wiped down and balanced all chemical levels as we are supposed to.
Full Mag started out as a solid waste business and we grew so exponentially with both that and the demand for our business to clean rentals due to awesome feedback from honest owners, that we had to separate the solid waste business from the ******************* business and thus RAM ******************* LLC was born. This had nothing to do with an alleged issue with another client.
The contract is a very important part of any business relationship and thus Im sure as responsible rental owners you guys full read the contract and made the choice that it was a good fit for your needs since you chose to sign it (multiple years in a row). Some contracts do not fit everyone but thats why you should always read and if you dont agree with something that would be the time to find a different company.
Our early termination fees are also listed very clearly so yes if you terminate your agreed term contract you would then pay the early term fee, thats common knowledge.
Our pet fee is very clearly stated and would never be an issue if you make sure to let us know its a pet stay before hand, unfortunately you failed to do so which caused us to have to get the correct team out to clean it and we still pay the first team for driving out because we value our employees and their time.
All that said we appreciate your time with us and again appreciate the honest feedback.
We may return the favor and provide some honest feedback about what it has been like working with you guys, currently havent decided if we will or not but plenty of places and people to spread it to if we do.
All the best going forward and God bless you guys and your families.
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