Business Profilefor1-800-PACK-RAT, LLC

I was highly disappointed with my service from Zippy Shell/1-800-PACKRAT. I had a long-distance move and I did a lot of research into different companies for my move. I decided to use this company because I was able to choose the pick up and drop off date of my container. When it came time for them to pick up my container after I had filled it they were a no-call/no-show. My container was originally supposed to be picked up on Tuesday, June 25th and then delivered to my destination location on July 6th. I chose that Tuesday for pickup because myself and the kids werent leaving until the following Saturday and I had no plans for the remainder of those days but instead I waited around all day Tuesday for a phone call that never came, then on Wednesday woke up to a voicemail saying they would pick up Thursday instead without any explanation. So I rescheduled the doctors appointments and the couple fun activities we were going to do Thursday for Friday instead, keeping in mind that flights out were Saturday morning. Thursday came and I got a text that I was rescheduled again for pick up on Friday. Therefore, the remainder of our time in ********** was ruined because I had to cancel everything else we had planned. Then when I called to speak with a supervisor about it they said they usually give $50/day for late pickup but because it was such an inconvenience they would give me $100/day. When I called after the container was delivered 3 days late on July 9th, they denied ever saying they would give me $100/per day late and said they only usually give $50 period, not per day. They said they would go back and listen to our phone call and when they called me back said that the supervisor had actually said it was normally $25 but that they could give me $50 which was completely untrue. Im upset because I signed an agreement and I did so on the premise that they would follow through with their end and they didnt and with zero communication to me about what was going on.