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Find a Location

Storm Guard of Appalachia has 1 locations, listed below.

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    Business ProfileforStorm Guard of Appalachia

    Home Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.2/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/2016

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4 Northcrest Dr, Weaverville, NC 28787-4500
    BBB File Opened:
    4/29/2016
    Years in Business:
    9
    Business Started:
    5/3/2015
    Accredited Since:
    5/1/2016
    Number of Employees:
    9
    Alternate Business Name
    • Stronghold Construction, Inc.
    Business Management
    • Mr. Link Koontz, Owner
    • Ms. Angela Bennett, Office Manager
    Contact Information

    Principal

    • Mr. Link Koontz, Owner

    Customer Contact

    • Ms. Lauren Hines, Office Administrator
    • Mr. Link Koontz, Owner

    Customer Complaints

    15 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/12/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    In late November of '21, StormGuard installed a roof for me. The day before they came out the shingles and black felt with a few other things that pertained to roofing were delivered. I took inventory of what was there so I would know what to expect. A **uple of mos. later they sent me this outrageous bill, which I had already put ****+ down. ***** the sales person told me that they would not go over what the insurance had agreed upon plus the 500. the insurance deducted, so basically the total amount the insurance *** allowed. And additional, I think it was around ****. for architectural shingles(which I found out that is what they charged my insurance **mpany for. When I got the bill from them there was nothing broken down(itemized), so I asked for one. They never would send me one that was itemized. The reason I did this is because I know certain things were not done. I then had the insurance **mpany send me what they had agreed upon and there were several things on there that were not done by StormGuard. Also, they did not put back the satellite dish was not only not put back up, it was thrown to the side of the house and broken, which **st me to have the satellite ** **me and reinstall. And to top it all off they were trying to get an additional 500. I now have a major leak in one of the rooms that I was given and estimate of ****, to repair ceiling and don't know how much to get the roof fixed. There were a lot of discrepancies and I have pictures to prove. They had a lawyer right me a letter stating they had put a lien on this, but I'm not sure if they really did. I would like to settle this without going to **urt and also getting the leak repaired along with my damaged ceiling but that will be my next step if we can't get this resolved here. The reason it's taken this long is because I hate dealing with dishonesty, plus I had a full plate with going through a closing of a business I was the administrator of.
    Read More

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sharon F

    1 star

    05/13/2024

    I signed with Storm Guard the first week of January. ******** told me it would take ***** weeks. I have tried to contact ******** and have waited 2 weeks for a response. He gave me ****** phone number so I could speak to the scheduler . She contacted me and told me I could call her anytime and she would be keeping me informed. I have tried leaving messages and texting with zero response. Tried again with ******** and no response. They have $5k that I would like returned so I can hire someone that will do the work. This feels like a horrible scam.

    Local BBB

    BBB of Southern Piedmont and Western N.C.

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