We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Bathroom Design

          Rebath of Wilmington

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Bathroom Design.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            01/14/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            In April 2014 ReBath of Wilmington was contracted to remodel my walk-in shower. Part of their marketing was a "Double Lifetime Warranty" - meaning transferrable when I sell the house. Original job cost was $8531.00. In the 10 years since the shower has required repair due to wicking of water from base into walls every 1.5 to 2 years. The repairs were always insufficient and had to be repeated. In the summer of 2023 I noted staining of woodwork outside of the shower and requested repair. Rebath did their usual temporary repair and slapped some :Killz" paint over the staining. One year later the staining was back and I reached out in September of 2024 for permanent resolution. After repeated requests I had a manager visit on October 1 2024. On October 10th I was informed that Rebath accepted responsibility for the damage and would replace and repair both inside and damage outside of shower - I was informed that this would be completed in 3-4 weeks. I have since reached out over a half a dozen times and was repeatedly informed that walls were delayed. At this point I can no longer get a response from ReBath. All I want is for the company to effect the repairs to which they have agreed in a timely manner.

          • Initial Complaint

            08/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 26 April 2024 I entered into a contract with Rebath of Wilmington NC to install a new shower in the bathroom I was remodeling for the total amount of $17,765.00. They needed half up front so I put $5000.00 on my credit card and financed the rest through GreenSky. The install time frame was 10 to 12 weeks out. I kept asking Rebath to come and explained all they needed to have done with my remodel so they could install. Never once did they call me or send someone to inspect what had to be done. Around 1 August they sent me a text that they wanted to install on 5 August to which I agreed to. The installer showed up on 5 August and left an hour later due to my remodel was not far enough along to install the shower. The installer said I would get a call from his project manager that day. To this date I have not been contacted by anyone from Rebath. On 27 August I contacted Rebath and the lady that answered the phone said I would get a call from the project manager that day. Here it is 2 days later and still no phone call. One of two things I would like to happen: either Rebath comes right now and finishes the job or they can reimburse me the total amount on $8882.50 and cancel the contract. They are definitely not the Rebath of ******************************************** my Moms bathroom.

          • Initial Complaint

            08/23/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            MAY 13, 2024 CHECK PROCESSED 5/14/2924 ANTICIPATED COMPLETION DATE LATE ****** MESSAGE RECEIVED PRODUCT ORDERS UNDERWAY SEVERAL MESSAGES SENT WITH NO REPLY UPON FURTHER INVESTIGATION WE FOUND OUT THE WORK WOULD NOT BE NOT DONE BY THEIR WORKERS AND NO GUARANTEE AGAINST ANY DAMAGE DONE BY THIS TEAM OR IF THEY ARE INSURED. THIS WOULD ENABLE THEM TO HIRE ANYONE WITHOUT A GURANTEE OF WORK BEING DONE PROPERLY. ALSO IF WE WERE TO CANCEL THE PROJECT WE WOULD LOSE OUR $15,000. WE FEEL THEY WERE NOT HONEST IN THEIR INFORMATION FOR THIS PROJECT. ************************* IS THE AGENT WHO CAME TO OUR HOME TO HANDLE THE PROJECT.ALSO, THERE IS NOT LOCAL ADDRESS FOR THIS BUSINESS IN ************ AND RECENTLY THERE HAVE NOT ANY ADVERTISEMENTS ON TV WHICH LEADS US TO WONDER IF THIS FRANCHISE IS GOING OUT OF BUSINESS.

          • Initial Complaint

            04/02/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            Contracted with Rebath to supply/install new hall and master bathroom materials and labor. Work commenced the end of Jan (1/29/24) and was supposed to be completed in two weeks. While I do have two working bathrooms the master BR counter was scratched and was to be replaced. Have not received date for Re-installment of counter and it will be 6 months since signing of contract. Keep getting put off by Manager and staff about this problem. Never have they reached out unless I initiated contact and sometimes not even then. $42,000 later paid in full Im still asking about my mb counter. Please help with this as I do not know where else or what else I can do.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 17

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          6010 Oleander Dr.

          Wilmington, NC 28403

          Visit Website
          (910) 313-6868

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          5 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.