Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Hanes March 4, 2025 due to all my socks developing holes in the heals. The order item received was incorrect. I called and another order was placed but again received incorrect item, which means the incorrect item was sent twice. I will attach similar item, which I provided with my initial call in.

  

  Business Response

  Date: 05/01/2025

  Good afternoon Ms.*******,
  
  In response to Better Business Bureau complaint ID ********, spoke to Mr. ******* to apologize for the quality problems that we had with his recent ************************** order ********** and for receiving the wrong replacement style.  As we discussed,we refunded the $8.86 on March ******* and have shipped out the correct complimentary Hanes socks that were all delivered on April *******. Please let us know if there is anything we can do to assist with this Better Business Bureau complaint.
  
  Thank you!
  
  ***** *******
  Hanesbrands Inc.
  Office of the President
  ************
  ******************************************************************************
  

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 1st, 2025 I placed an order with Hanes. Paying thru ******. Shortly after I placed the order I received an email (see attachment) saying the item was not available and I was not charged. And I even contacted Hanes to make sure the order was canceled and there'd be no charge to me. March 4th, 2025 Hanes charged me $23.19 for the canceled order. I contacted Hanes demanding a refund. I couldn't get a refund because was the order was shipped. I did not place a second order. I guess Hanes took it upon themselves to place an order for me then charged me for it. And now Hanes tells me I have to go thru the hassle of returning the item for a refund. This just is not right of Hanes to do that to me!

  

  Business Response

  Date: 03/11/2025

  Good afternoon Ms. *********** response to Better Business Bureau complaint ID ********, we sent an email to apologize for the service problems that we have had with the cancellation of ************************** order ********** and **********.   We show that there was a systems problem resulting in two orders instead of one order that should have been cancelled.  We sent a refund check for $***** for the cancelled order ********** that was not charged, a refund credit for ***** on order ********** that was shipped and charged in error and offered a complimentary item.  We thank you for this opportunity to correct these service problems.  Please let us know if there is anything we can do to assist with this complaint.

  Thank you! 

  ***** *******
  Hanesbrands Inc.
  Office of the President
  ************
  ******************************************************************************
  
  

  
  

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 1 pair sweatpants on 1/28/25. At that time the website said free returns. Received the sweatpants but they don't fit properly. Today I went on the website to start a return, and couldn't do it as there is now a message saying they won't accept returns for orders made before 2/1/25. Per online chat, was told that they sent emails to customers that returns had to be made by 1/15 "due to a change in administration". I replied I did not get this email as I ordered the sweatpants 1/28. They refuse to take them back. Packing slip with the sweatpants clearly states "************************** offers free returns. You may obtain your postage paid free return label at ************************************************************." When I went to that web address and entered order number, I was denied making the return. Want to return these and get my money back! I have a payment receipt since they say they can't access their prior payment platform and therefore can't issue refunds. Please help.

  Customer Answer

  Date: 02/21/2025

  I have not heard from the business in response to my complaint.  I still wish to return the sweatpants with no charge to me and to receive a refund, (per their promise previously on the website and printed on the packing slip that came with the pants).  But according to customer service I cannot do this as the purchase fell before 2/1. This exception was not posted on their website when I made the order, and I would not have ordered if I knew I could not return them at all.  

  
  

  

  Business Response

  Date: 03/04/2025

  Good morning Ms. ************** response to Better Business Bureau complaint ID *******, we called and emailed our sincere apologies for the service problems that we have had with the return of the ************************** order 810919160.   As discussed, we processed the refund for $24.74 to the ****** account.    Thank you for letting us know about this Better Business Bureau complaint.  Please let us know if there is anything we can do to assist this Customer.
  

  Thank you! 
  

  ***** *******
  Hanesbrands Inc.
  Office of the President
  ************
  ******************************************************************************
  

  
  

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on 12/31/2024. Returned items I didn't want in 1 package. Received return confirmation split into 2 returns $16.62 and $74.80 and received 2 emails confirming. Received only 1 or 2 return monies back into my account which was the $16.62. Chatted and called Hanes so far about 6 times requesting my refund of $74.80 and still have not received. They confirm they will be sending and then they do not send/process the refund. I need help getting my return money of $74.80 back please and thank you.

  Customer Answer

  Date: 02/21/2025

  I made more calls and emails to Hanes and waited the requested 5 business days and still have not received the refund. I have attached the emails of no resolution.

  

  Business Response

  Date: 03/04/2025

  Good afternoon Ms. ************** response to Better Business Bureau complaint ID ********, we sent an email to apologize for the service problems that we have had with processing the refund through ****** for the return of the ************************** order **********.    We show that there were seven attempts to refund that failed in ******.  We would like to make amends for these service problems by sending a refund check for $155.55 to cover the full amount paid and offered a complimentary item.   We thank you for bringing this Better Business Bureau complaint to our attention.  Please let us know if we can provide further assistance.
  

  Thank you! 

  
  ***** *******
  Hanesbrands Inc.
  Office of the President
  ************
  ******************************************************************************

  
  

• Initial Complaint

  Date:01/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 7th 2025 I place an order with ************ shortly after I placed the order I called the customer service number to cancel my order they responded by stating that it was too late to cancel the order and that it was already being shipped this was not the case they charged my card and the order had not been processed yet my order was not being shipped yet they explain to me that there was a time frame and when I had to cancel that it was 3 days I was calling within hours after I canceled later on I seen an email that stated that they were shipping my order this was 4 days after I canceled I called the company back and explain to them that I cancel that order and that I was being charged for it they told me that I had to just accept the order and turn it back again I seen an email saying that my order was going to be shipped this was 7 days after even the shipping gracing. Time I tried to get a refund for my money once again and they explain to me that I had to send the item back once again I got an email stating that the order had been delivered but no delivery has been made from that company to my residence on the date that they explained I feel like the company forced me into buying those items by charging me after I canceled there is no refund policy on the on the time frame and they're disclaimer on their website they referred me to make a complaint with ******************** since that's who owned Bali bras

  Customer Answer

  Date: 01/26/2025

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 02/06/2025

  Good morning Ms. *********** response to Better Business Bureau complaint ID ********, we have apologized for the service problems with the cancellation and return of the ************ order 202610986.   As requested, we have processed the refund for $75.34 on 2/5/25 and offered complimentary items from **************** to make amends for these service delays.  We thank you for this opportunity to correct these service problems and want to apologize for this inconvenience.  Please let us know if there is anything we can do to assist with this Better Business Bureau complaint.
  

  Thank you! 

  
  ***** *******
  Hanesbrands Inc.
  Office of the President
  ************
  ******************************************************************************
  

  
  

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Champion on November 8, 2024 - order *********. The items were received on November 14, 2024 and did not fit. Using their return process and label, I returned the items on November 18, 2024. I received an email on November 23, 2024 that my return had been received and my refund would be processed within 10 business days. As of December 16, 2024 I have not received my refund and called Champion at ************. I was advised that my return had been received, but not processed. The person with whom I spoke (****) could give me no information on why the return hadn't been processed or when it might be. He said he was depending on another department and could not give me any additional information.

  

  Business Response

  Date: 12/20/2024

  Good afternoon Ms. *************** response to Better Business Bureau complaint ID ********, we apologized for the service problems that we have had with the return for the ************************** order 810737586.  We have processed a refund credit for $131.70 on December ******* at 2:01PM and offered a complimentary item from ****************************** to apologize for this inconvenience.  Please let us know if there is anything we can do to assist with this complaint.
  
  Thank you!
  
  ***** *******
  Hanes Brands Inc.
  Office of the President
  ************
  ******************************************************************************
  
  
  
  

  Customer Answer

  Date: 12/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. I would also add that I appreciate the quick follow-up from Champion/Hanes.  Thank you!

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED TWO 10 PACK CREW NECK WHITE TSHIRTS FROM TARGET THAT HAD BLACK PERMANENT MARKER ON IT WITH THE LETTER G AND A ARROW POINTING UP. THIS HAS HAPPENED TO ME NUMEROUS TIMES AND HANES DOESNT CARE TO RESOLVE THE ISSUE. I NOW HAVE TO HAVE YOU STEP IN AND HELP ME RESOLVE THIS ISSUE.

  

  Business Response

  Date: 12/20/2024

  Good afternoon Ms. *************** response to Better Business Bureau complaint ID ********, we have apologized for the service problems that we have had with the Hanes Crew Neck T-shirts.  We have processed a refund check for $57.24 and offered a complimentary replacement.  Please let us know if there is anything we can do to assist with this complaint.
  
  Thank you!
  
  ***** *******
  Hanesbrands Inc.
  Office of the President
  ************
  ******************************************************************************

  Customer Answer

  Date: 12/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have some brand new Hanes shirts and underwear. The quality on these items is horrible. There are broken stitches and very thin quality.I contacted Hanes to inquire about a replacement for these defective items, the lady I spoke to was extremely rude and put me on hold for over 30 minutes when I requested to speak with a supervisor. I provided the information I received for these gifts and they could not find it in their system.I want to exchange these items for non defective items.

  Customer Answer

  Date: 10/12/2024

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 10/17/2024

  Good afternoon Ms. ************** response to Better Business Bureau complaint ID ********, we called to express our sincere apologies for the quality problems that we have had with recent Hanes purchases.  As discussed on the phone, we shipped out the complimentary Hanes shirts and underwear on Tuesday that was delivered in two packages on Wednesday.   Please let us know if there is anything we can do to assist with this complaint.
  
  Thank you!
  
  ***** *******
  Hanesbrands Inc.
  Office of the President
  ************
  ******************************************************************************
  
  

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hanes sent coupon for 20% discount and would not honor the discount

  

  Business Response

  Date: 10/15/2024

  Good afternoon Ms. Neal,

  In response to Better Business Bureau complaint ID 22329488, we apologized for the service problems that we have had with the recent Hanes.com order 6012045579.   We have processed a refund credit for $54.41, to refund this entire order and offered a complimentary item from www.hanes.com to apologize for this inconvenience.  Please let us know if there is anything we can do to assist you.
  
  Thank you!
  
  Julie Jenkins
  Hanesbrands Inc.
  Office of the President
  336-782-9777
  [email protected]
  

  Customer Answer

  Date: 10/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22329488, and I accept it.

• Initial Complaint

  Date:09/22/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on September 9th. Order number according the email I got is E4X001096899385 I then received an email saying there was a delay and my items may come in separate packages which is totally fine and understandable. In this email I was told a hold was placed on my card and I would not be charged until my order has shipped. I have as of the 16th of September been charged the full amount of ****************************************************************** lists as shipped, on the way or anything of this nature.I talked to am onsite chat agent at borderfree who tried to help me, but was unable to and he gave me an email to try since they do not have an international chat bot and so far still nothing. No emails, no replies, and yet I have been charged with not item one has been shipped. Items I bought because my husband and I are taking a trip and I needed the shorts and such in this order for that purpose and with it being fall... finding such is next to impossible especially in a brand and size I know that will fit. I just want my items.. a refund is the last resort but I will go that avenue if I have to... can someone please help me since no one else will? Since the form will not let me say it my order was placed in euros not us dollars, as well.

  Customer Answer

  Date: 10/03/2024

  Better Business Bureau:
  

  I am happy while I have finally received my purchases but I am incredibly displeased with the quality of the shorts.  I knew they'd be light and thin since that is how that material is, I did not know there was going to be no base hem and all they do is keep rolling up.  When I opened the package there were pulls, lose threads, they were horribly frayed and while I only paid 24 euro for the three pairs, had I paid the original price of 23 euro a pair each I'd be even more livid.  I am not a seamstress.  I go on a trip in a few weeks so I am really unhappy with this quality, quality I expected to be way higher from this brand as has been in the past.  I will absolutely not be giving them any of my money in the future because while it may seem liker an inconsequential amount to some it is not to me.
  

  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.