Infertility
Carolinas Fertility Institute P.A.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
10/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was billed by Carolinas Fertility institute a diagnositc visit that I was assured would be covered by insurance. Insurance denied the claim I later learned because the office coded it incorrectly. The insurance company simply needs a newly coded claim and they will pay. They have called the office multiple times over many months, as have I, and neither of us can get through. When I leave a voicemail it is ignored. In the meantime they sent the bill to collections and I'm stuck with no recourse if they won't answer the phone.Customer response
11/05/2024
One of the adminstrative assistants called me and told me I would need to speak to the billing department. This is the department I have been calling and leaving messages with already. They transferred me to that department and I left aother message and have yet to receive a phone call.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.