Complaints

This profile includes complaints for Bob King, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bob King, Inc.

  1601 Silas Creek Pkwy Winston Salem, NC 27127-3755

  
• 

  Bob King, Inc.

  1635 Silas Creek Pkwy Winston Salem, NC 27127-3755

  
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  Bob King, Inc.

  1725 Link Rd Winston Salem, NC 27103-4625

  
• 

  Bob King, Inc.

  1545 Silas Creek Pkwy Winston Salem, NC 27127-3757

  
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  Bob King, Inc.

  680 Peters Creek Pkwy Winston Salem, NC 27103-3825

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease at Bob King Hyundai ************* on 4-22-24. The lease I SIGNED I had a monthly due date of the 22nd of EACH month. On 7-15-2024. Hyundai Motor Finance contacted me saying my payment for July was late. I thought I would make one call annd straighten it out ans being a mistake. After 20+ phone calls. I found out that Bob King Hyundai, ************* DEALERSHIP sent a different lease to Hyundai Motor Finance on 4-30-2024. It was not signed by me. I was not notified of an edit or change to the original I signed. Hyundai ************* funded the lease sent on 4-30-2024 and the due date on that lease was the first of every month. THEY FUNDED A FRAUDULENT LEASE THAT I DID NOT SIGN AND I HAVE COPIES OF BOTH. Hyundai did not help me to solve the problem and kept insisting they only had a lease signed on for 22 Bob King Hyundai stopped responding to my calls and text on July *******. I repeat after 20+ calls to Hyundai Motor Finance. I was able to have a woman name. ****** created a complaint. Complaint number ***********. She has not returned any calls or voice messages that Ive left At this point, I continue to get late notices and my credit has been affected

  Customer Answer

  Date: 09/08/2024

  I have not heard from the business in response to my complaint. The BBB is the only hope I have with regard to resolving this. The BBB has been diligent and continuing this complaint.  My most recent call for something that started July 1 was just last week. I called and asked for the specific finance manager that Hyundai Motor Finance was working with which is the other part of this issue. His name was ****** and they said that he wouldnt call me back, but the manager ***** who Ive talked to before, call me. Im still waiting this. DEALERSHIP sent a fraudulent loan to Hyundai Motor Finance and that loan was funded. My credit continues to be affected and there is NO sense of urgency on either of these business parts. Despicable. Hyundai Motor Finance reports that they havent heard back from the DEALERSHIP. This is from July 15. Wouldnt they hold the DEALERSHIP to the fire to get the information back when a customers credit is being affected?

  
  

  

  Business Response

  Date: 10/03/2024

  See attached response.

  Customer Answer

  Date: 10/03/2024

   I am rejecting this response because Hyundai ************* stated that they couldnt right the wrong and honor the legal lease. The due date that was agreed using was not honored. Litigation would be expensive for me. I heard from BobKing Hyundai on September ******* and requested that my credit report be corrected and a letter be provided explaining that Hyundai Motor Finance sent my payment back for the month of July without explanation then accused me of being late. I followed up with a text yesterday October 2 asking if there was forward movement and was told I would receive and letter and the credit bureau would be updated. I DO NOT WANT TO CLOSE THIS COMPLAINT UNTIL I RECEIVE WHAT *** REQUESTED. As it is now I have compromised on the dealership and Hyundai Motor finances bad business practices and I want it resolved before this is closed 

  
  

  

  Business Response

  Date: 10/31/2024

  *******, below is the letter Ms. ****** asked us to prepare and send to her so that she can forward the letter to her creditors.  She has received this letter and she said she would revise her complaint to the BBB.

   

   

  October 23, 2024

   

   

   

  RE:  ********* ******

           

  To Whom it May Concern:

   

  On April 22, 2024, ********* ****** purchased a 2024 Hyundai Tucson VIN# ***************** from Bob King Hyundai in *************, *************** 

   

  When the original deal was processed, Bob King Hyundai used the incorrect WEAR and TEAR form on her lease. Because of this, we had to recontract her lease deal on April 30, 2024 with the correct WEAR and TEAR form. Mrs. ****** sent her first lease payment to Hyundai so it arrived on the correct due date. Because the deal had been recontracted, Hyundai returned Mrs. ******** initial payment to her and thus it caused her account to show a 30 day past due notice on the credit bureau reports. 

   

  Bob King Hyundai is not sure why the payment was returned to her but it was returned in error. Please accept this letter from Bob King Hyundai and Mrs. ****** in an effort to explain the 30 day past due notice on her credit bureau reports.

   

  Sincerely,

   

   

   

   

  ***** *******

  General Sales Manager

  Bob King Hyundai

   

   

  ******* A. ********

  Executive Assistant to the President
  Bob King Automotive Group
  *************************************************************************************************
  **************
  **************************************************************************************************

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Bob King Kia because my engine in my 2017 *** ******* with ***** miles has a blown engine due to a rod bearing failure. The service representative looked at records they have on the car and told me there is a warranty available that will cover the repair. I had the car towed in Feb 20th 2024. On Feb 28th the dealership began diagnosing the vehicle. The service associate stated that car need a starter and battery to perform the diagnostic which is routine in order to submit the paperwork for the warranty. I was quoted a price of approximately $900 dollars. The service associate assured me this was just routine and that the engine would be replaced. Upon completion of the work the sales associate calls me back to tell me that the warranty was expired. There was nothing they could do and I still owed the total for the work performed even though my engine was still bad. I refuse to pay this because I was given false information. It took weeks for them to agree however the wanted to take the starter off and remove the battery without a replacement. I called *** corporate for support but they refused to assist. I refused that option also. They stated they would call me once the finish removing and replacing the parts. They could not explain where a broken replacement would come from but that they would call me. I have called several times and I am being told they will call me when the are finished. Today is August 1 st and I have not heard from the dealership.

  

  Business Response

  Date: 08/05/2024

  See attached documents.

• Initial Complaint

  Date:07/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 1, 2023 - I purchased a 2022 **** Edge Titanium from Bob King Mazda with ***** miles. I paid full retail price of a vehicle represented as not had major previous damage. April 2024 I realized the vehicle had experienced more serious front end damage than presented at time of purchase when vehicle didn't pass NC state inspection due to driver sided headlight and major front end damage repairs quality. Early May 2024 I then learned the vehicle title is branded with NC DMV due to serious damages in system tied to VIN number. At time of purchase in April 2023, I inquired concerning front end damage reported on carfax provided for my review. The sales person and sales manager shared the vehicle was involved in a very minor parking lot bump accident that involved minor repairs. My decision to moved forward was based on information provided at time - I had trust and respect for the big named business in *************. With the Branded Title and upon inspection from possible dealer buyers, I am unable to get fair market value for vehicle at this time after physical inspection. I've been told I will be lucky to even get half of the current retail value. At time of purchase, I was told, if I was serious, they had several other inquiries and another sales person had an afternoon appointment with a interested customer. Also told - I would need to decide and lock in deal or they couldn't hold vehicle. I didn't have, or felt I didn't, have time to request further inspection of vehicle as it was a used auto. Since I was at a big named dealership within *************, I again had trust in the name that everything was as represented - a vehicle that hadn't experienced serious front end damages or required major repairs. Presently, I feel my trust has been taken advantage of and I am potentially facing an unfair capital loss with vehicle beyond normal depreciation and year long wear and tear.

  

  Business Response

  Date: 07/16/2024

  See attached response.

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 4th, 2024 my daughter, ****************************, was driving home from *****, **. (2018Kia Soul) She noticed the gages on the car were not working and it was making a funny sound. She called me. We contacted extended warranty who instructed us to tow it to the closest Kia *********** The car sat at Bob King Kia for over a month. No loaner was offered. A tear down was requested. We approved. Extended warranty refused to cover costs. BKK informed us we would have to remove the car. Our plan was to get the car fixed and join the existing class action lawsuit against ***. The car was returned to us with ALL the engine parts in the back (and front seat) of the car. The interior is now damaged. In addition, a certified mechanic told us BKK had used "an abrasive hand held grinder or machine to remove the head gasket sealant from the block and head. " It is his opinion that this was done to prevent *** from having to own up to yet another mistake made by this company. We are left with a totaled car. And no way to get anything for it. We are in a position to help our daughter. What about those victims who do not have people to help. Someone needs to look into the entire company but BKK left us with nothing. I'm including 2 pictures but we have many more.

  Customer Answer

  Date: 07/02/2024

  We were not told that the car would be returned with the engine torn apart.  We were not given the option ...  just told to get the car or be charged.  Please note the fact that a certified independent mechanic noted that the interior of the car was ruined due to BKK not putting anything to protect the seats.  Also, the mechanic indicated the engine block and head were tampered with.  

  At the LEAST, we want the ******** back.  We feel we are owed a car. As I stated in the original information,  we are now left with a car that is totaled.  We will not be able to get it fixed to even be considered in the class action law suits filed against the Kia **********************

  

  Business Response

  Date: 07/09/2024

  See attached response

  Customer Answer

  Date: 07/16/2024

   I am rejecting this response because:
  Bob King Kia did not respond to my complaint detailing how they ruined the car. We have two reports from certified mechanics stating that Bob King destroyed the interior of the car as well as damaged the head of the car. 

  They also lied.  No one ever said smoke came from the car. I'm not sure where that came from. 

  The car is currently at another dealership. We now understand that the front panel of the car has been replaced. It is a different color! 

  We are seeking legal advice. We are trying to come to some agreement without getting a lawyer involved. 

  
  

  

  Business Response

  Date: 07/24/2024

  See attached response.

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/22/2024, I took my 2018 Hyundai ******** to Bob King Hyundai for the Anti-Theft Software Update Recall. The update was completed, and there were no problems with my car per Bob King. The service recommendations were for an oil change and inspection due. Well, due to their Anti-Theft Software update, on 2/22/2024, my bright lights no longer work, and the windshield wiper setting for intermediate stays on the dashboard (does not go off when turned on). I was unable to take the car back to Bob King for them to fix the problem that they caused until 3/29/2024. They are telling me on 4/1/2024 and 4/2/2024 that there are no problems. Yes, the lights still do not work, and the dashboard still has a computer malfunction that was not there on 2/21/2024. I should not have to pay for something that Bob King Hyundai broke. There are multiple reports of the same or similar problems due to the Anti-Theft Software Update Recall, and I am continuing to get the run around by Bob King Automotive.

  

  Business Response

  Date: 04/08/2024

  See attached response.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment in January to get an oil change and check the front bumper of the vehicle. The mechanic did the oil change but did not change the sticker in the windshield or top off the fluids. I called ***** and she told me to bring the vehicle back. I then scheduled an appointment to have the front bumper plastic part inside be replaced, February 29th. I waited a month for this appointment only to find out that the part was actually not ordered. I was notified of all of this after I dropped the vehicle off and was on my way home. The person that was supposed to order the part, *****, no longer works there and the supervisor could not tell me why the part was not ordered. That same supervisor told me the part would be ordered that day, 02/29 and he would call me when the part came in to set up an appointment. I was also told that I wouldnt have to wait as long since it was a mishap on their end. Neither of these happened. I called on Tuesday March 5th and found out the part was delivered. I then attempted to make an appointment to bring my vehicle in but I can never get anyone on the phone. It rings and goes straight to a robot. This place is just unprofessional and dont care about their customers. The fact that I waited a month to have this part ordered and put on my vehicle apparently means nothing to these people and now I cant even get anyone to call me back so I can get a appointment. This is the only Hyundai service department in ************* and if I had another option close by I wouldnt be this upset. I need someone to call me and schedule a appointment to get this part put on as well as schedule me for a oil change. They dont ever answer the phone is it is beyond ridiculous. As a disabled veteran this is such a shame that I cant even tell people to bring their vehicles to this establishment because it is always something going wrong. Not to mention the supervisor I spoke to didnt have any type of remorse for what happened or try to accommodate.

  

  Business Response

  Date: 03/08/2024

  See attached response

  Customer Answer

  Date: 03/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. The service director did in fact contact me and the service was completed and I am very satisfied.