ComplaintsforBob King, Inc.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  April 1, 2023 - I purchased a 2022 **** Edge Titanium from Bob King Mazda with ***** miles. I paid full retail price of a vehicle represented as not had major previous damage. April 2024 I realized the vehicle had experienced more serious front end damage than presented at time of purchase when vehicle didn't pass NC state inspection due to driver sided headlight and major front end damage repairs quality. Early May 2024 I then learned the vehicle title is branded with NC DMV due to serious damages in system tied to VIN number. At time of purchase in April 2023, I inquired concerning front end damage reported on carfax provided for my review. The sales person and sales manager shared the vehicle was involved in a very minor parking lot bump accident that involved minor repairs. My decision to moved forward was based on information provided at time - I had trust and respect for the big named business in *************. With the Branded Title and upon inspection from possible dealer buyers, I am unable to get fair market value for vehicle at this time after physical inspection. I've been told I will be lucky to even get half of the current retail value. At time of purchase, I was told, if I was serious, they had several other inquiries and another sales person had an afternoon appointment with a interested customer. Also told - I would need to decide and lock in deal or they couldn't hold vehicle. I didn't have, or felt I didn't, have time to request further inspection of vehicle as it was a used auto. Since I was at a big named dealership within *************, I again had trust in the name that everything was as represented - a vehicle that hadn't experienced serious front end damages or required major repairs. Presently, I feel my trust has been taken advantage of and I am potentially facing an unfair capital loss with vehicle beyond normal depreciation and year long wear and tear.

  

  Business response

  07/16/2024

  See attached response.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  April 4th, 2024 my daughter, ****************************, was driving home from *****, **. (2018Kia Soul) She noticed the gages on the car were not working and it was making a funny sound. She called me. We contacted extended warranty who instructed us to tow it to the closest Kia *********** The car sat at Bob King Kia for over a month. No loaner was offered. A tear down was requested. We approved. Extended warranty refused to cover costs. BKK informed us we would have to remove the car. Our plan was to get the car fixed and join the existing class action lawsuit against ***. The car was returned to us with ALL the engine parts in the back (and front seat) of the car. The interior is now damaged. In addition, a certified mechanic told us BKK had used "an abrasive hand held grinder or machine to remove the head gasket sealant from the block and head. " It is his opinion that this was done to prevent *** from having to own up to yet another mistake made by this company. We are left with a totaled car. And no way to get anything for it. We are in a position to help our daughter. What about those victims who do not have people to help. Someone needs to look into the entire company but BKK left us with nothing. I'm including 2 pictures but we have many more.

  Customer response

  07/02/2024

  We were not told that the car would be returned with the engine torn apart.  We were not given the option ...  just told to get the car or be charged.  Please note the fact that a certified independent mechanic noted that the interior of the car was ruined due to BKK not putting anything to protect the seats.  Also, the mechanic indicated the engine block and head were tampered with.  

  At the LEAST, we want the ******** back.  We feel we are owed a car. As I stated in the original information,  we are now left with a car that is totaled.  We will not be able to get it fixed to even be considered in the class action law suits filed against the Kia **********************

  

  Business response

  07/09/2024

  See attached response

  Customer response

  07/16/2024

   I am rejecting this response because:
  Bob King Kia did not respond to my complaint detailing how they ruined the car. We have two reports from certified mechanics stating that Bob King destroyed the interior of the car as well as damaged the head of the car. 

  They also lied.  No one ever said smoke came from the car. I'm not sure where that came from. 

  The car is currently at another dealership. We now understand that the front panel of the car has been replaced. It is a different color! 

  We are seeking legal advice. We are trying to come to some agreement without getting a lawyer involved. 

  
  

  

  Business response

  07/24/2024

  See attached response.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/22/2024, I took my 2018 Hyundai ******** to Bob King Hyundai for the Anti-Theft Software Update Recall. The update was completed, and there were no problems with my car per Bob King. The service recommendations were for an oil change and inspection due. Well, due to their Anti-Theft Software update, on 2/22/2024, my bright lights no longer work, and the windshield wiper setting for intermediate stays on the dashboard (does not go off when turned on). I was unable to take the car back to Bob King for them to fix the problem that they caused until 3/29/2024. They are telling me on 4/1/2024 and 4/2/2024 that there are no problems. Yes, the lights still do not work, and the dashboard still has a computer malfunction that was not there on 2/21/2024. I should not have to pay for something that Bob King Hyundai broke. There are multiple reports of the same or similar problems due to the Anti-Theft Software Update Recall, and I am continuing to get the run around by Bob King Automotive.

  

  Business response

  04/08/2024

  See attached response.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had an appointment in January to get an oil change and check the front bumper of the vehicle. The mechanic did the oil change but did not change the sticker in the windshield or top off the fluids. I called ***** and she told me to bring the vehicle back. I then scheduled an appointment to have the front bumper plastic part inside be replaced, February 29th. I waited a month for this appointment only to find out that the part was actually not ordered. I was notified of all of this after I dropped the vehicle off and was on my way home. The person that was supposed to order the part, *****, no longer works there and the supervisor could not tell me why the part was not ordered. That same supervisor told me the part would be ordered that day, 02/29 and he would call me when the part came in to set up an appointment. I was also told that I wouldnt have to wait as long since it was a mishap on their end. Neither of these happened. I called on Tuesday March 5th and found out the part was delivered. I then attempted to make an appointment to bring my vehicle in but I can never get anyone on the phone. It rings and goes straight to a robot. This place is just unprofessional and dont care about their customers. The fact that I waited a month to have this part ordered and put on my vehicle apparently means nothing to these people and now I cant even get anyone to call me back so I can get a appointment. This is the only Hyundai service department in ************* and if I had another option close by I wouldnt be this upset. I need someone to call me and schedule a appointment to get this part put on as well as schedule me for a oil change. They dont ever answer the phone is it is beyond ridiculous. As a disabled veteran this is such a shame that I cant even tell people to bring their vehicles to this establishment because it is always something going wrong. Not to mention the supervisor I spoke to didnt have any type of remorse for what happened or try to accommodate.

  

  Business response

  03/08/2024

  See attached response

  Customer response

  03/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. The service director did in fact contact me and the service was completed and I am very satisfied. 

• Initial Complaint

  11/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 7/31/2021 i left my car at Bob King Kia for diagnosis of a "check engine" warning. The car was originally purchased at the same location and was fully under warranty. I was told that it might be two weeks before they could even diagnose the issue since they had a backlog, and they also had ZERO loaner cars, so i would have to rent a car at my own expense in the interim and would be reimbursed. SIX WEEKS later 9/10/2021 i finally got my car back. I also submitted my receipts for only two weeks of car rental and was told it would be processed for reimbursement. Only two weeks because at the time rental car rates were exorbitant and i could not afford to keep renting since i didn't know if i'd ever get repaid. So attached are two weeks worth of rental receipts, totalling $954.53. I was told it might take 60 days to process. Fine. Well it's now 81 days, and i have heard or seen nothing. I attempted to contact both Bob King Kia (was promised a call back on two occasions in the past week, never happened) and Kia Customer Service, who told me i needed to contact the dealer (i.e. Bob King) as it was they who would be sending my reimbursement check. This is entirely unacceptable customer service from start to finish. I would appreciate any help in just recovering what i spent for the rental car...

  

  Business response

  12/10/2021

  As always, Customer Service is very important to Bob King Kia.  Our Service Manager has been in contact with Mr. ***** and we are in the process of getting a check cut for Mr. ***** for reimbursement of his rental expenses.  Our apologies for the length of time it has taken to resolve this matter.  If Mr. ***** has any additional questions, please have him contact our Service Manager at 336-********.

• Initial Complaint

  09/10/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 8/31 my son and I sold a 2010 Santa Fe to this dealership. After sitting there for over a hour while they did paperwork, they tell us they don’t have a check local but would have one the next day. I’m not sure why they don’t tell you that up front, before you sign papers. I told them I couldn’t come back the next day and they said they would mail the check. On 9/8 my son called because we still haven’t rcvd the check. He was told the finance guy would call him the next day. On 9/9, still no check and no call. We called back and spoke to a supervisor who said he would speak to finance guy and call back. 9/10, still no check and no phone call. I called again on 9/10 and was told finance guy was on another call and he would call me back. It has been 3 hrs - no call. How can they buy a vehicle and not pay for it?

  

  Business response

  09/16/2021

  
  Thank you for bringing this matter to our attention.  Customer service is very important to us.  We apologize for any confusion experienced by our customer.  Our Hyundai Sales Manager spoke to our customer and had the check hand-delivered to her Tuesday.  Again, our apologizes that this process took longer than expected.

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