Complaints

• Initial Complaint

  01/17/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Dodge Jeep Ram at ********* and negotiated an out-the-door price. However, during the final paperwork signing, the price was unexpectedly increased without explanation .When I brought this issue to their attention, they admitted the mistake and promised to refund the overcharge. Despite multiple follow-ups over the past week, I have not received the refund or any updates.

  Business response

  01/17/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the error that occurred on the paperwork and take full responsibility for the oversight.
  As discussed with the customer, management has personally communicated with them to address their concerns and offered a resolution. The customer is scheduled to visit us on Saturday to pick up the difference owed to them.
  We are committed to ensuring this matter is resolved promptly and to the customers satisfaction.

  We appreciate you allowing us the opportunity to rectify this matter.  Please feel free to reach out if further clarification is needed.

• Initial Complaint

  01/13/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a truck in August 2021. At the time, I purchased a service agreement to change oil, etc and a extended warranty for maintenance issues. A month later, I called to cancel the service contract because it didn't financially make sense. They were very irate with me since apparently they would lose that money. Instead of cancelling the contract that I requested, they cancelled the extended warranty. I did not find this out until last week when I went to get a repair done on my vehicle. I called them to find out a resolution for this error on their part. Everyone passed me to someone else and now I cannot get the manager to call me back since apparently he is the only one who can help me. I understand that there is probably nothing that they can do about the extended warranty that they cancelled but I want the refund of $2500 of the contract that i tried to cancel and have never used. I think that they should own up to the mistake that they made and call me back and try to work this out.

  Business response

  01/13/2025

  I have reviewed this complaint and unable to find this customer anywhere in our systems. Are we sure that this was with Parks Chevrolet Kernersville or one of the other Parks Chevrolet locations? I also tried to reach out to the customer via phone and receieved no answer

  Customer response

  01/13/2025

   I am rejecting this response because:  My complaint was against Parks Chevrolet Huntersville not Kernersville
  
  
  

  Business response

  01/13/2025

  Ok thanks. BBB please close this case as it is with a different store not Parks Chevrolet Kernersville as the customer has stated

  Business response

  01/20/2025

  To whom it may concern,

  ***** **** contacted the dealership and asked to cancel the **************** Contract on her deal.  I have attached two pictures.  One is the internal accounting snip-it that shows that it was cancelled and then sent to the ****************** JM&A Group.  They in turn transferred the refund to the lien holder, BB&T.  The prorated amount of the refund sent to BB&T to be applied to the balance of the customer's loan was $1,727.00.  The customer also purchased a Prepaid Maintenance Contract.  There was not a request to cancel this policy.  We do not sell "Extended Warranties". We sell **************** Contracts and Prepaid Maintenance Agreements.  Please feel free to contact me, **** ******* with any questions.  I am the General Manager of the dealership.  My cell is ************

• Initial Complaint

  09/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Left a 2014 Cruze on 9/20/24 to fix a coolant leak. Service advisor looked it over and scanned codes and found one code to a leaking intake boot-easy fix.9/23/24 was told coolant pipe was leaking and approved repair at $461.9/24/24 picked up vehicle and got less than a 1/4 mile from dealer car broke down dangerously in traffic. Service manager gave me a loaner car and said "this shouldn't have happened. We will make it right". Noted that in and out mileage was the same car was not test driven or verified repairs were done properly.Later was told by service advisor the car had timing codes and a different coolant leak. Reminded him it had no such problems when it arrived. Was offered by assistant manager to repair car they cover labor I cover parts. I declined bc I did not cause this and it happened in their care without test drive. Reminded them they said they'd make it right. Manager refused and said it would have happened regardless. I said I would call ** customer service before I make the decision and he then told me to bring back his loaner car and my use was unauthorized and he would return my non running car to **** negotiated to pay half the parts at 325 but only did so bc I cannot be without a car.I feel as though they took responsibility even saying anything could have been the cause including the mechanic leaving tools in the engine. And then refused and made me responsible for damages I didn't cause. Made me feel guilty for taking their loaner car and intimidated me to prevent me from calling corporate customer service

  Business response

  09/30/2024

  This customer brought us his ********** year old car for the first time on 9/20/24 to repair a coolant leak. Yes our tech did not test drive the vehicle as he should have which resulted in us missing additional preexisting problems with the vehicle. The customer had made a repair himself and that repair failed which we then picked him up, gave him a car to drive and repaired that leak at no charge to him. The engine jumped time also after he had picked it up which the customer thought we should pay for completely which was not a fair adjustment considering this is completely unrelated to a coolant leak which is what he brought it to us for. Also his engine jumping time was in no way affected by our repairs. We ended up charging him for half of the parts and no labor to fix an unrelated issue. He now is requesting all his money back for both repairs? This is an unreasonable request and we will not offer anything further. 

  Customer response

  09/30/2024

   I am rejecting this response because: I am requesting the $325 back, not the entire amount paid. Said to both the service management and the service advisor I would happily pay for any repairs that were related to a thermostat housing I installed myself. This was the $466 I paid initially.

  The "preexisting" condition is incorrect. The vehicle arrived with no DTC or issues related to timing and had no runability concerns. The service advisor scanned the vehicle himself and found no timing issues upon its arrival

  When it left Parks it jumped timing.the service management team and service advisors all admitted fault and said it would be made right, so why am I covering any of the repair to "make it right"? none of this was disclosed to me after the vehicle failed and again they went out of their way to tell me they were dumping my vehicle they broke back on the street and saying I wasn't allowed to use their loaner just because I wanted to speak to ************** customer service.

  The vehicle was also purchased in the Parks dealer network, as well as our current vehicle a 2023 ***** trailblazer that receives all its maintenance at this service department. We are not first time customers.

   

  
  

  Business response

  09/30/2024

  Timing jumping on a ******* mile vehicle is not related to us repairing the vehicle. This can happen no matter who is driving it. The timing issue was not caused by repairs made at the dealership. Our adjustment was more than fair. If we caused the concern there would be no discussion. We did not and still contributed to the cost as a goodwill measure.

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a 2020 pickup truck on 6/8/2024 was told by **** the financial guy if we bought a service agreement it was good for 3 years and a maintenance agreement would come with it at no extra cost after getting home and looking over paperwork we seen it was 3years or ****** miles I drive over that in a year and would have never agreed to ****** miles and I was charged almost an extra $1000 for the maintenance warranty when he said it was no charge both warranties together was $6950 I called and went **** to the dealership the next business day just to get to talk to someone because **** would not answer or call me back which was 6/10/2024 to cancel both warranties I signed paperwork and I have copy to cancel that day now today 16 days later I find out from warranty and finance companies that no paperwork has been sent to them **** will not return any of our calls to try and get this sorted out were always told hes with someone and will call back but dont

  Business response

  06/27/2024

  I (***************, General Sales Manager) have reached out to the customer but had no luck in contacting him on the morning of 6/27/2024. I followed this up by emailing our cancellation team and the finance manager mentioned in the complaint to see what the status of getting this matter resolved is. This will be handled no later than the close of business tomorrow 6/28/2024 but can take time to reflect on the consumers billing history

• Initial Complaint

  05/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am a VA resident and called PARKS GMC to get a Canyon at4x. The sales rep and I agreed on a price and for all the "extras" to be included for free of charge. This included window tint, some door guard film, an extended warranty, and a Lojack securty warranty. Also included on the addendum on the vehicle were assist side steps. I informed the sales rep that I did not want to purchase these extra warranties. The agreed upon terms were 960 a month for 84 months (including GAP insurance) with 10K down. Upon arriving at the dealership, everything was cordial until I went to finance. They immediately tried to give me the wrong numbers and quickly went through the paperwork in hopes that I wouldn't notice. GAP was not even in the paperwork period. I signed a few forms to make them think I wouldn't notice and then brought it to their attention that those were the wrong numbers. The finance guy left and came back and said "oh there was miscommunication" or some BS story. We all know they were trying to pull a quick one on an out of state guy in a hurry. I proceed with the paperwork and somehow don't realize that the Lojack warranty and extended warranty were included in the cost and I was charged for these. Obviously, this is my fault for not catching this. I got home and reread the paperwork and realized they had pulled one over on me. I emailed and called the very next day and asked for a refund of 1500 for the two warranties I did not agree to purchase. I also told them I did not get the assist side steps that were on the window sticker of the car. The manager agreed to give me a $720 cash refund and the assist steps (a total of around $800) to make up for the warranties. I have called many may times and emailed with no resolution of the refund amount of $720. I did receive the assist steps after having to call several times and search for them at another dealer. I have contacted the owner as well with no resolution for the refund.

  Customer response

  06/07/2024

  I have not heard from the business in response to my complaint.

  
  

  Business response

  06/17/2024

  ******************************* called us on 4/19 to cancel his ********* Warranty.  The warranty was cancelled on 4/19.  We have confirmed with GM financial that the reimbursement has been credited to the lien holder (GM Financial) on 06/19.
  
  
  ****************************** was seeking reimbursement back to himself.  However, the law reads cancellation of any products purchased inside of a loan or finance in conjunction with a auto purchase must be credited back to the lien holder.
  
  
  I will attach proof of cancellation inside this reply for confirmation.  
  
  
  We are here for ******************************* and if he has any additional concerns I will do my best to bring clarity around his concerns.
  
  
  I am ***************************** the Managing Partner.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Transaction Date 4/22/2024 $1,500 Business offer a credit to finance a car Now they have change theirs main and accursing me of fraud with no evidence or proves, we had to call the police

  Business response

  05/22/2024

  We will process the refund. A manager will reach out when the check is ready but we will not hand over the check until we receive the keys to the vehicle.

  Customer response

  05/22/2024

   I am rejecting this response because:
  Thanks in advance BBB for the opportunity of explaining my case. 
  
  I will start saying that the way I was treated was totally Demeaning. 
  I was accused of Fraud said by the finance individual named ***** and they forgot that we were English speakers too.
  -****** boss said to me that that was totally unacceptable, and we were going to talked to him about it
  *********** validate that all presented documents were legit.
  -I was told that I wasnt answering their calls which was another lie and showed them the phone with the registered calls to finance institution and dealership finance guy.
  -I clearly ask them before the down payment and car insurance policy was purchased that we dont want to spend money on it **** (salesperson) says wit what you have provided is enough to get you approved.  It was a Saturday late and they were rushed to get this deal done. 
  son they are the ones who make the mistake.
  -They make me sign two
  Different contracts with different prices in different times, which I clearly says that I will have to be compensated for my time.
  -The 3rd time I was requested to come to the dealer was to sign another paper and get my new temporary plate (picture attached) was another lie and thats when the police got involved.    
  I told them there that wasnt needed to lie if the financial institution didnt approve the credit all they need it to do was to ask me to bring the car and give me my money back.
  -Was a raining day, no ride offered, no money returned and were asked by the police to live the premises.
  *********** told me that I wasnt obligated to return the key since technically that car was also mine at the moment. But they block the car too because the car belongs to the dealer too (picture attached)

  -I should also make them responsible now too for not being able to go to work this week due to their poor way to handle my entire situation....  
  

  -Now what I need is to be compensated for:
  *3 Days lost worked $600 Day i purchased the car, day 2 of go to sign the second contract, day 3 to ask me to bring the car to sign and get my plate. 
  * Down payment       $1,500
  * Uber                     $22.00
  ************** Policy $500.77 (wasnt able to cleft my refund)
  Total $ 2,699.00
  
  

  
  

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a dodge caravan 2017 from Parks Chevrolet used the first day I drove it the check engine light came on. They told me that they gave me a 90 day warranty. I brought the vehicle in for inspection. They told me it was a spark plug And then they said that each step had to be approved by the warranty company he kept telling me it was going to be two more days. It has been since April 5. They told me they will not reimburse me for any rental car I cannot work without a vehicle and I cannot pay for a vehicle I dont have I tried to contact the manager ***************. I left several messages. He refuses to turn my calls. ***** in the service department is the only person up there who actually communicate with me, but all his communications seem to be lies to placate me. I told him I felt discriminated against because Im a woman with very little money and no attorney and so he lied to me again told me the van will be ready today. He told me he would update me by 10 AM but of course, after several hours of asking whats going on he tells me that it will be at least tomorrow.. I dont believe a word they say anymore. They are trying to s**** me over in every possible way, and I want others to know about their business practices.

  Business response

  05/09/2024

  This customer is having her vehicle fixed under the warranty. She also purchased this car knowingly in 'as-is' condition. The delays are due to the warranty company. They have had to send an adjuster to physically inspect the vehicle which takes time to schedule and coordinate. We were able to get everything except for $50 covered so she will have no expense. Parks Chevrolet has assisted her in every way possible with this unfortunate situation. 

• Initial Complaint

  01/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This establishment took advantage of me on 2 separate occasions by adding extra fees after the deal was done and didn’t disclose the extra fees. I also declined the extra warranty 2 times and found out I have been charged over 8k in extras after the fact. It was marked as accepted and the finance guy argues that I wanted it. I don’t need a warranty on a new vehicle so I know I said no to the 2 times he pushed it. Very sneaky on their end to still apply it even though I said no. Knowing I wouldn’t find out until down the road until it’s too late. I spent almost 100k with them this month alone and will Be filing a complaint with the state.

  Business response

  01/15/2024

  I (TY W****) have spoken to the customer in regards to setting up time for a phone call to get this matter resolved. Customer has agreed to speak between 9 and 10 am on the morning of 1/16/2024

• Initial Complaint

  10/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  July 11, 2023, My *********** I purchased from Parks Chevrolet April 27, 2021. I put it in park, the dashboard, computer said it was not. I call Parks and I dropped it off. I was told “It’s covered under warranty, but, parts are on back order, with no idea when they will come in.” I left my car. July 13, 2023, we ask for a loaner car.They were ugly and would not take any of our calls.July 14, my dad went to the dealership, talked to Ken B*****s. He asked if they could put me in a car equal to or better than my car for NO MORE THAN $300 A MONTH. He said that if it can’t be done, we can’t do business, she can’t afford any more than $300.00 monthly. They told my dad they could help. July 17 we arrive at the dealership. B*****s, rushes me in. He immediately takes me by the car. He stops to open the door, asks if this looks okay. I noticed the LT, which was the same as my old one, thought it was okay. Next, AngeloT****,rushes us through the paperwork. Saying sign here. We saw my payment would be $312,stopped him. I left WITH NO PAPERWORK OR FLASH DRIVE. I drive it home, and realize I dont have climate control, nor have lane change which my other car had. The display is smaller.I cried.Aug. 13 I found a letter from Parks explaining my credit score and that I didn’t qualify for a loan. I opened my payment and I now have a $364.84 car payment. I can’t afford this payment. August 14, I called Parks Chevrolet and I was put on the telephone with the service manager Brandon. I asked for a copy of the finance paperwork. He took my number and said he was looking into it and would call me back.He’s never called me back. Also on this day I get in my new car, and the radio display has lines running through the display, and everything is static. Once it drys out, everything works. I am sick - I have another problem to deal with them on. I called 5 more times for paperwork. The Attorney General got it for me. It’s not what I signed. My payment form was missing. They lied to the AG.

  Business response

  10/24/2023

  I (Ty W****) the General Sales manager have reached out to the consumer to address these concerns. No response as of yet

  Customer response

  10/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from them. Had a great experience. About 3 months later the transmission went out, Upon investigation it seems they do this a lot, and there is a lawsuit out right now trying to get the cars or transmissions recalled. I put 4,200 dollars down on this car. I still owe 12,000 dollars. All i want is help, like many others buying from this dealership. I don't have the money for the transmission replacement, and they told me i cant trade it in without fixing the scratch down the side and putting like 3-5 grand down. I cannot afford that. This just cant keep happening i went to a dealership because i thought i could trust them. They also said my air filters failed again and we already replaced them ourselves for 20 dollars not 70 so that couldn't be true. I'm not asking for money, i just want this to be fixed. Trade preferably because now i'm not comfortable with the car. It almost caused me to wreck and it was terrifying because i just totaled my car. Hence the new one. Please help me i have tried everything.

  Business response

  10/20/2023

  Parks Chevrolet Kernersville will be more than willing to try and assist the customer with the process of trading out of the vehicle. There is no way that we could have known 4 months ago that the vehicle would need a transmission. Also the customer stated in the complaint that she has read this is a common fault of the vehicle which leads me to the next question of how could the dealership be at fault then? 

  Customer response

  10/20/2023

   I am rejecting this response because:
  
  I have been doing some research and this has happened continuously for a long time from this dealership. I was already told that I couldn't trade it in so how are you going to fix that? I don't have thousands of dollars I put it all down on this car. Less than a week ago someone put a review out stating the same thing happened on a truck they bought and they only made it a hundred miles. I just want this fixed I don't care about anything else. I'm honestly scared to trade it in a little bit because what if it happens again

  Business response

  10/20/2023

  The consumer purhcased a used vehicle with 102k miles and didnt purchase a warranty. The customer was aware they were purchasing a as is vehicle and signed documentation acknowledging this

  Customer response

  10/20/2023

   I am rejecting this response because: 

  Yes I did sign those papers but this is happening to a bunch of people you have to fix this you can't just do this to everybody it's not just me all I want is for you to fix it I don't want any money I don't want anything like that I just want you to fix it there's no way that y'all can just not do anything I only bought it 3 months ago and the last person only had theirs a week this is not okay this is going to be settled or I'm going to a lawyer and the news
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩