Complaints

This profile includes complaints for Parks Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Parks Automotive Group

  401 North Marshall Street, Suite 301 Winston Salem, NC 27101

  
• 

  Parks Automotive Group

  2339 E Franklin Blvd Gastonia, NC 28054-4726

  
• 

  Parks Acura Roanoke

  2032 Peters Creek Rd NW Roanoke, VA 24017-1615

  
• 

  BMW of Roanoke

  2012 Peters Creek Rd NW Roanoke, VA 24017-1615

  
• 

  Parks Automotive Group

  8530 Ikea Blvd Charlotte, NC 28262-4566

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from Parks Chevrolet Huntersville on 01/30/2025. I paid in full and Parks auto group still has not given me the title per the ** general statute. I am not able to drive the vehicle or register the vehicle due to the fact I do not have the title. Per the ** general statute I do not even own the vehicle. I was told by the sales manager ******** that the title was in a bank in ***** and that they would get it overnighted. That was just one of many lies ******** stated. I confronted ******** about his lies and he passed the buck to the General Manager **** *******. **** told me there was lien and that Parks Auto group would pay the lien off from the previous owner and overnight the title to me. That was over 30 days ago and it was also a lie. I found out that Parks Auto Group sold me a vehicle that they did not even own. Parks Auto group did not have the title when it was sold to me. ******** tried to lie and say that when they took the trade in they owned the vehicle. ** general statute says ownership is having the title and title only. The next lie from **** ******* was the title was in ********** not ***** and they needed to apply for a lost title. ****, then said they would apply for a lost title and get it to me within a few days. ************** stated that no lost title has been applied for because they do not have the title. I have done some research and found out the car has a recall and two accidents, which the head salesman ******** and GM **** ******* forgot to mention. I have found that Parks Auto group sold a car without having the title and ownership. ** general statute requires car dealers to possess the title before selling a vehicle. The law also requires car dealers to disclose damages to the vehicle. I have tried to work this out with General manager **** ******* and all he does is lie. I have been told that the car has a salvage title and that is why **** and ******** keep lying about the title.

  

  Business Response

  Date: 04/11/2025

  The Used Car Director for Parks Automotive and I had originally spoken to Mr. ***** on 3/3 about the title to the ***** which he purchased from us at the Speedway Auction. His purchase price was $5,400.  We apologized for the delay in producing the title and suggested that we buy the vehicle back from him.  He declined that offer.  We agreed to give him $1,000 off of the price that he paid for the vehicle at the auction because of the delay.  We had him go back to the Speedway auction and they did a new bill of sale to reflect a selling price of  $4,400.  I have included a copy of the Seller Receipt.
  We secured a NJ replacement title and took that to the *** in *******, ***  A NC title was issued and  is now at the Speedway Auction ready for Mr. ***** to pick up.  
  Regards,
  **** *******
  
  

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 10, 2025 I purchased a 2024 ****** with a sasquatch package for a little over $59,000. I reside in ** but purchased the vehicle in North Carolina. I traded in a 2018 jeep wrangler towards the purchase. The financial associate told me they were taking the plates off the Jeep and transferring it to the ******. That there would be no problem to get it registered, they were taking care of all that. So I left the dealership after the purchase with my plate from my Jeep on the new vehicle with no temporary tag. A few days after I got home I went to the clerk about registering the vehicle. They informed me that the transfer of plates from one vehicle to next was illegal in the state of ** and that they couldn't register the vehicle without the taxes I paid being sent from the dealership as well as an inspection by the sheriff. The sheriff wouldn't inspect the vehicle as there was no title or no dealership temporary tag. I first contacted ******, the finance guy on the 26th of February and he informed me they had just received the money from the lienholder and they would be working on the title next. He said for the time being he would send a temporary tag that would last 60 days. The tag I got from them a few days later was only for 30 days and only good until the end of March. On March 13th I contacted the dealership again because the county clerk still hadn't received any paperwork. The person I talked to would not connect me with the finance associate that handled all the paperwork originally because she said that wasn't his area of expertise. I needed to speak to the title person and was told ****** would contact me the following day.I waited all day for a call and finally called around 4 and was told she had already left for the day. I called the next day and was told ****** was I'll and had already left for the day. I asked to speak to the manager of the dealership and was told he only works half a day on Friday. It is now Monday, still no call back

  

  Business Response

  Date: 04/14/2025

  To Whom it May Concern:

  We fully understand the frustrations that exist when purchasing a vehicle from a different state and the confusion that can happen surrounding registration in your home state.  We have since resolved issue between the customer, local DMV, and the dealership to ensure a smooth registration process.  

   

   

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  Issue has now been resolved and vehicle has been tagged in the correct county/ state. 

• Initial Complaint

  Date:03/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked this company to stop harassing me and sending me mail and for sending me mail about a 2016 KIA ****** when they know dang well I dont own the car anymore it was repossessed! They are crooks! I call them every time I get something in the mail telling them to stop and they dont care if I get you guys the state involved! Well now they are gonna see Im not playing games getting you guys involved. If they dont stop sending me **** next Im going to file a police report for harassment and report this to the BBB and ************************!

  

  Business Response

  Date: 03/14/2025

  Thank you, Mr. ******* for your communications.  The store reached out to our ******************** yesterday and we have removed you from all of our systems ************************** and Customer ************************ as evidenced by the screenshots attached.  Additionally, we have alerted our mail partners to remove you from any further communications.  We sincerely apologize for the oversight.

  **** ******** Customer Experience Specialist for Parks Automotive Group

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:03/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As small business owners, we rarely write negative reviews, as we recognize that unforeseen circumstances can arise. Nevertheless, we advise exercising caution when dealing with Parks Chevrolet in Kernersville, **, due to challenges with title transfer after a vehicle purchase on December 10th, 2024. Three months after purchasing a truck, we have yet to receive the title, and despite repeated attempts, no one returns my calls. The second temporary tag is near expiration, and it seems they no longer prioritize customer concerns once payment has been made. Hopefully, we can get their attention, obtain our title, and finally register our vehicle.

  

  Business Response

  Date: 03/10/2025

  I (** *****, General Sales Manager) attempted to reach Mrs. ****** on Friday and got a response on Sunday however we were closed. I reached out to Mrs. ****** again today and she responded that i could call. I spoke with her and provided proof of delivery of titling docs to Pike County Clerk of Court that occured on 12/26/2024 at 12:03 pm. She is now going to be getting with the clerks office in her home state as *.**** signed for the docs. 

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have leased a vehicle from BMW Of Roanoke. Leasing process from the beginning to end was very devastating. So, After getting the lease they sent the car with temporary registration and which expired after 3 months as I was left out with expired registration for another 3 months due to them not being able to register the vehicle in NYS DMV as they were keep sending in wrong papers. After 9 visit of me going to dmv which is 1 hour away from my house. The worker from *** said the money Bmw of roanoke sent wasnt enough as they didnt pay the sales tax on purchasing the car prior leasing to me. Upon talking to the sales manager ***** and she also confirmed with *** worker, I was told to pay the difference from my pocket and *** will remount me in week or so and now its been over 2 months I have not recieved my money. I would have never paid if they didnt say they will reimburse me. They are now saying nys *** charged over that something they should deal with them why steal my money?

  Customer Answer

  Date: 03/08/2025

  I have not heard from the business in response to my complaint. They totally stoped replying to my message. I feel totally betrayed they made me over pay and now not willing to pay. If they dont resolve please give me the best solution. I would like to sue them for my amount and the trouble and emotional damage they caused 

   

   

  
  

  

  Business Response

  Date: 03/14/2025

  My apologizes for this getting handled sooner. A check for $1451.51 will cut cut today and overnighted.

  **** ******-ROM

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Dodge Jeep Ram at ********* and negotiated an out-the-door price. However, during the final paperwork signing, the price was unexpectedly increased without explanation .When I brought this issue to their attention, they admitted the mistake and promised to refund the overcharge. Despite multiple follow-ups over the past week, I have not received the refund or any updates.

  

  Business Response

  Date: 01/17/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the error that occurred on the paperwork and take full responsibility for the oversight.
  As discussed with the customer, management has personally communicated with them to address their concerns and offered a resolution. The customer is scheduled to visit us on Saturday to pick up the difference owed to them.
  We are committed to ensuring this matter is resolved promptly and to the customers satisfaction.

  We appreciate you allowing us the opportunity to rectify this matter.  Please feel free to reach out if further clarification is needed.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck in August 2021. At the time, I purchased a service agreement to change oil, etc and a extended warranty for maintenance issues. A month later, I called to cancel the service contract because it didn't financially make sense. They were very irate with me since apparently they would lose that money. Instead of cancelling the contract that I requested, they cancelled the extended warranty. I did not find this out until last week when I went to get a repair done on my vehicle. I called them to find out a resolution for this error on their part. Everyone passed me to someone else and now I cannot get the manager to call me back since apparently he is the only one who can help me. I understand that there is probably nothing that they can do about the extended warranty that they cancelled but I want the refund of $2500 of the contract that i tried to cancel and have never used. I think that they should own up to the mistake that they made and call me back and try to work this out.

  

  Business Response

  Date: 01/13/2025

  I have reviewed this complaint and unable to find this customer anywhere in our systems. Are we sure that this was with Parks Chevrolet Kernersville or one of the other Parks Chevrolet locations? I also tried to reach out to the customer via phone and receieved no answer

  Customer Answer

  Date: 01/13/2025

   I am rejecting this response because:  My complaint was against Parks Chevrolet Huntersville not Kernersville
  
  
  

  

  Business Response

  Date: 01/13/2025

  Ok thanks. BBB please close this case as it is with a different store not Parks Chevrolet Kernersville as the customer has stated

  

  Business Response

  Date: 01/20/2025

  To whom it may concern,

  ***** **** contacted the dealership and asked to cancel the **************** Contract on her deal.  I have attached two pictures.  One is the internal accounting snip-it that shows that it was cancelled and then sent to the ****************** JM&A Group.  They in turn transferred the refund to the lien holder, BB&T.  The prorated amount of the refund sent to BB&T to be applied to the balance of the customer's loan was $1,727.00.  The customer also purchased a Prepaid Maintenance Contract.  There was not a request to cancel this policy.  We do not sell "Extended Warranties". We sell **************** Contracts and Prepaid Maintenance Agreements.  Please feel free to contact me, **** ******* with any questions.  I am the General Manager of the dealership.  My cell is ************

• Initial Complaint

  Date:09/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Left a 2014 Cruze on 9/20/24 to fix a coolant leak. Service advisor looked it over and scanned codes and found one code to a leaking intake boot-easy fix.9/23/24 was told coolant pipe was leaking and approved repair at $461.9/24/24 picked up vehicle and got less than a 1/4 mile from dealer car broke down dangerously in traffic. Service manager gave me a loaner car and said "this shouldn't have happened. We will make it right". Noted that in and out mileage was the same car was not test driven or verified repairs were done properly.Later was told by service advisor the car had timing codes and a different coolant leak. Reminded him it had no such problems when it arrived. Was offered by assistant manager to repair car they cover labor I cover parts. I declined bc I did not cause this and it happened in their care without test drive. Reminded them they said they'd make it right. Manager refused and said it would have happened regardless. I said I would call ** customer service before I make the decision and he then told me to bring back his loaner car and my use was unauthorized and he would return my non running car to **** negotiated to pay half the parts at 325 but only did so bc I cannot be without a car.I feel as though they took responsibility even saying anything could have been the cause including the mechanic leaving tools in the engine. And then refused and made me responsible for damages I didn't cause. Made me feel guilty for taking their loaner car and intimidated me to prevent me from calling corporate customer service

  

  Business Response

  Date: 09/30/2024

  This customer brought us his ********** year old car for the first time on 9/20/24 to repair a coolant leak. Yes our tech did not test drive the vehicle as he should have which resulted in us missing additional preexisting problems with the vehicle. The customer had made a repair himself and that repair failed which we then picked him up, gave him a car to drive and repaired that leak at no charge to him. The engine jumped time also after he had picked it up which the customer thought we should pay for completely which was not a fair adjustment considering this is completely unrelated to a coolant leak which is what he brought it to us for. Also his engine jumping time was in no way affected by our repairs. We ended up charging him for half of the parts and no labor to fix an unrelated issue. He now is requesting all his money back for both repairs? This is an unreasonable request and we will not offer anything further. 

  Customer Answer

  Date: 09/30/2024

   I am rejecting this response because: I am requesting the $325 back, not the entire amount paid. Said to both the service management and the service advisor I would happily pay for any repairs that were related to a thermostat housing I installed myself. This was the $466 I paid initially.

  The "preexisting" condition is incorrect. The vehicle arrived with no DTC or issues related to timing and had no runability concerns. The service advisor scanned the vehicle himself and found no timing issues upon its arrival

  When it left Parks it jumped timing.the service management team and service advisors all admitted fault and said it would be made right, so why am I covering any of the repair to "make it right"? none of this was disclosed to me after the vehicle failed and again they went out of their way to tell me they were dumping my vehicle they broke back on the street and saying I wasn't allowed to use their loaner just because I wanted to speak to ************** customer service.

  The vehicle was also purchased in the Parks dealer network, as well as our current vehicle a 2023 ***** trailblazer that receives all its maintenance at this service department. We are not first time customers.

   

  
  

  

  Business Response

  Date: 09/30/2024

  Timing jumping on a ******* mile vehicle is not related to us repairing the vehicle. This can happen no matter who is driving it. The timing issue was not caused by repairs made at the dealership. Our adjustment was more than fair. If we caused the concern there would be no discussion. We did not and still contributed to the cost as a goodwill measure.

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2020 pickup truck on 6/8/2024 was told by **** the financial guy if we bought a service agreement it was good for 3 years and a maintenance agreement would come with it at no extra cost after getting home and looking over paperwork we seen it was 3years or ****** miles I drive over that in a year and would have never agreed to ****** miles and I was charged almost an extra $1000 for the maintenance warranty when he said it was no charge both warranties together was $6950 I called and went **** to the dealership the next business day just to get to talk to someone because **** would not answer or call me back which was 6/10/2024 to cancel both warranties I signed paperwork and I have copy to cancel that day now today 16 days later I find out from warranty and finance companies that no paperwork has been sent to them **** will not return any of our calls to try and get this sorted out were always told hes with someone and will call back but dont

  

  Business Response

  Date: 06/27/2024

  I (***************, General Sales Manager) have reached out to the customer but had no luck in contacting him on the morning of 6/27/2024. I followed this up by emailing our cancellation team and the finance manager mentioned in the complaint to see what the status of getting this matter resolved is. This will be handled no later than the close of business tomorrow 6/28/2024 but can take time to reflect on the consumers billing history

• Initial Complaint

  Date:05/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a VA resident and called PARKS GMC to get a Canyon at4x. The sales rep and I agreed on a price and for all the "extras" to be included for free of charge. This included window tint, some door guard film, an extended warranty, and a Lojack securty warranty. Also included on the addendum on the vehicle were assist side steps. I informed the sales rep that I did not want to purchase these extra warranties. The agreed upon terms were 960 a month for 84 months (including GAP insurance) with 10K down. Upon arriving at the dealership, everything was cordial until I went to finance. They immediately tried to give me the wrong numbers and quickly went through the paperwork in hopes that I wouldn't notice. GAP was not even in the paperwork period. I signed a few forms to make them think I wouldn't notice and then brought it to their attention that those were the wrong numbers. The finance guy left and came back and said "oh there was miscommunication" or some BS story. We all know they were trying to pull a quick one on an out of state guy in a hurry. I proceed with the paperwork and somehow don't realize that the Lojack warranty and extended warranty were included in the cost and I was charged for these. Obviously, this is my fault for not catching this. I got home and reread the paperwork and realized they had pulled one over on me. I emailed and called the very next day and asked for a refund of 1500 for the two warranties I did not agree to purchase. I also told them I did not get the assist side steps that were on the window sticker of the car. The manager agreed to give me a $720 cash refund and the assist steps (a total of around $800) to make up for the warranties. I have called many may times and emailed with no resolution of the refund amount of $720. I did receive the assist steps after having to call several times and search for them at another dealer. I have contacted the owner as well with no resolution for the refund.

  Customer Answer

  Date: 06/07/2024

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 06/17/2024

  ******************************* called us on 4/19 to cancel his ********* Warranty.  The warranty was cancelled on 4/19.  We have confirmed with GM financial that the reimbursement has been credited to the lien holder (GM Financial) on 06/19.
  
  
  ****************************** was seeking reimbursement back to himself.  However, the law reads cancellation of any products purchased inside of a loan or finance in conjunction with a auto purchase must be credited back to the lien holder.
  
  
  I will attach proof of cancellation inside this reply for confirmation.  
  
  
  We are here for ******************************* and if he has any additional concerns I will do my best to bring clarity around his concerns.
  
  
  I am ***************************** the Managing Partner.