Complaints

This profile includes complaints for Parks Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Parks Automotive Group

  401 North Marshall Street, Suite 301 Winston Salem, NC 27101

  
• 

  Parks GMC Kernersville

  900 Nc Highway 66 S Kernersville, NC 27284-3133

  
• 

  Parks Chevrolet Kernersville

  615 NC Highway 66 S Kernersville, NC 27284-2923

  
• 

  Parks Chevrolet Spartanburg

  1051 Asheville Hwy Spartanburg, SC 29303-2634

  
• 

  Parks Automotive Group

  2640 Laurens Rd Greenville, SC 29607-3818

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LEASED A NEW VEHICLE ON 4/10/2025. DEALER WAS TO PAY-OFF EXISTING LEASE WITH ******************. LEASE WAS PAID ON 4/25/25 AFTER MONTHLY LEASE PAYMENT WAS APPLIED TO LEASE BALANCE ON 4/17. NEW LEASE AGREEMENT SPECIFIES DEALER WILL PAY OFF LEASE IN AMOUNT OF $33,861.76, BUT ACTUALLY PAID $33,203.81. I'VE REQUESTED REFUND OF THE ***** LEASE PAYMENT FROM THE OFFICE AND FROM THE SALES MANAGER AND HAVE NOT RECEIVED ANY RESOLUTION TO DATE.

  Customer Answer

  Date: 06/01/2025

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 06/05/2025

  Parks Chevrolet issued a refund check on May 30th, 2025, in the amount of $765.45. The check number is 14403.
  
  
  This refund includes $657.95 for your April payment and $107.50 for an overage on the *** fees.
  
  
  Please accept our apologies for the delay in sending this check to you. We waited until the *** paperwork was fully processed to ensure that all information was correct and that the refund amount was accurate.

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck from them put 6000 down and the price was ****** before i sign the paperwork i asked the salesman what was the total of everything after my down payment including the financing he told me ****** and when i said with the financing manager was the same amount i made my first payment it said i only paid ****** and i paid ****** than i said in my documents my total was ********* and i was Never showed this amount i wouldve never got the truck and thats the case got a brand new truck for that price. And i couldve kept saving my money like i was doing and got a truck cash

  

  Business Response

  Date: 05/19/2025

  Our finance manager just spoke with the customer in regards to this matter. The customer did not understand the finance charge on the contract. Our finance manager re explained the finance charges and notified her that she can refinance the vehicle at any time. The customer said she understood now and the concerns are now resolved.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe that I was conned and received a vehicle that I HATE. This place really *****. The price was much higher then I was told it was.

  

  Business Response

  Date: 05/19/2025

  Hello, Ms. ******* - 

  We show your purchase of a 2023 Equinox of January 2025 and no record of any service work being performed on the vehicle since you took delivery. 

   

  Thank you - 

  **** *******

• Initial Complaint

  Date:05/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I appreciate your time in helping me resolve this issue. I called to verify a price for a vehicle and was transferred to a sales team member **** ****. I asked him to verify the vehicle price for VIN: ***************** Stock: ******. The sticker on the truck (attached) was the same as listed online. The truth in their advertising was false. They did not make a mistake such as a typo as shown they changed the price by $47,320 and every single number from original advertisement has changed except the 0 at the end. It appears that the discrepancy was not an error but rather a bait and switch, as my attempts to clarify the pricing were met with silence after my initial call. They have undoubtedly pulled a bait and switch. I called several times to check if it was an error, they stopped answering my call and did not contact me with the corrected price as I requested. I saw it was changed online in the morning after I called. I am ready to proceed with financing the truck and would appreciate any help you can offer in resolving this matter promptly.Thank you for your attention to this issue.

  

  Business Response

  Date: 05/16/2025

  To whom it may concern,

  
  We appreciate the opportunity to respond to Ms. ***** ******* concerns and want to emphasize that we take all customer feedback seriously.
  The vehicle in question was originally listed online at the base model price. However, it was later upfitted with several aftermarket accessories installed by Carolina Customs, a third-party vendor. Unfortunately, Carolina Customs did not notify us in a timely manner that the upfits had been completed, nor did they follow the proper procedures to ensure the pricing on our website was updated accordingly. This led to the discrepancy Ms. ****** experienced.
  We would like to clarify that at no point were any bait-and-switch tactics used. This was an unfortunate oversight, and Carolina Customs has taken full responsibility for the error. As a business, we understand that mistakes can happen, and we are committed to addressing them with honesty and accountability.

  
  We have contacted Ms. ****** directly to explain the situation and offer our sincere apologies for the confusion. We fully understand how this may have caused frustration, and we want to reassure both Ms. ****** and the BBB that integrity and transparency are central to how we operate. Customer satisfaction remains a top priority for us. We have expressed to Ms. ****** that we are unable to honor  base price because of the upfits but we would be more than willing to work with her in finding a vehicle that better fits her desired budget.
  
  Thank you for the opportunity to provide clarification on this matter.

  
  

  Customer Answer

  Date: 05/16/2025

   I am rejecting this response because: ******* attempted to place blame on a third party whom the dealership is aware of any upgrades done by Carolina Customs. It was false advertising. As I told *******, consumers have rights to protect them for this reason. It was listed with updates on dealer website not on third party website. Bait and switch is illegal. Also no communication was done prior to my complaint. They did not reach out and say it was a mistake. They changed the listing with no explanation nor contact. 
  
  
  

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from Parks Chevrolet Huntersville on 01/30/2025. I paid in full and Parks auto group still has not given me the title per the ** general statute. I am not able to drive the vehicle or register the vehicle due to the fact I do not have the title. Per the ** general statute I do not even own the vehicle. I was told by the sales manager ******** that the title was in a bank in ***** and that they would get it overnighted. That was just one of many lies ******** stated. I confronted ******** about his lies and he passed the buck to the General Manager **** *******. **** told me there was lien and that Parks Auto group would pay the lien off from the previous owner and overnight the title to me. That was over 30 days ago and it was also a lie. I found out that Parks Auto Group sold me a vehicle that they did not even own. Parks Auto group did not have the title when it was sold to me. ******** tried to lie and say that when they took the trade in they owned the vehicle. ** general statute says ownership is having the title and title only. The next lie from **** ******* was the title was in ********** not ***** and they needed to apply for a lost title. ****, then said they would apply for a lost title and get it to me within a few days. ************** stated that no lost title has been applied for because they do not have the title. I have done some research and found out the car has a recall and two accidents, which the head salesman ******** and GM **** ******* forgot to mention. I have found that Parks Auto group sold a car without having the title and ownership. ** general statute requires car dealers to possess the title before selling a vehicle. The law also requires car dealers to disclose damages to the vehicle. I have tried to work this out with General manager **** ******* and all he does is lie. I have been told that the car has a salvage title and that is why **** and ******** keep lying about the title.

  

  Business Response

  Date: 04/11/2025

  The Used Car Director for Parks Automotive and I had originally spoken to Mr. ***** on 3/3 about the title to the ***** which he purchased from us at the Speedway Auction. His purchase price was $5,400.  We apologized for the delay in producing the title and suggested that we buy the vehicle back from him.  He declined that offer.  We agreed to give him $1,000 off of the price that he paid for the vehicle at the auction because of the delay.  We had him go back to the Speedway auction and they did a new bill of sale to reflect a selling price of  $4,400.  I have included a copy of the Seller Receipt.
  We secured a NJ replacement title and took that to the *** in *******, ***  A NC title was issued and  is now at the Speedway Auction ready for Mr. ***** to pick up.  
  Regards,
  **** *******
  
  

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 10, 2025 I purchased a 2024 ****** with a sasquatch package for a little over $59,000. I reside in ** but purchased the vehicle in North Carolina. I traded in a 2018 jeep wrangler towards the purchase. The financial associate told me they were taking the plates off the Jeep and transferring it to the ******. That there would be no problem to get it registered, they were taking care of all that. So I left the dealership after the purchase with my plate from my Jeep on the new vehicle with no temporary tag. A few days after I got home I went to the clerk about registering the vehicle. They informed me that the transfer of plates from one vehicle to next was illegal in the state of ** and that they couldn't register the vehicle without the taxes I paid being sent from the dealership as well as an inspection by the sheriff. The sheriff wouldn't inspect the vehicle as there was no title or no dealership temporary tag. I first contacted ******, the finance guy on the 26th of February and he informed me they had just received the money from the lienholder and they would be working on the title next. He said for the time being he would send a temporary tag that would last 60 days. The tag I got from them a few days later was only for 30 days and only good until the end of March. On March 13th I contacted the dealership again because the county clerk still hadn't received any paperwork. The person I talked to would not connect me with the finance associate that handled all the paperwork originally because she said that wasn't his area of expertise. I needed to speak to the title person and was told ****** would contact me the following day.I waited all day for a call and finally called around 4 and was told she had already left for the day. I called the next day and was told ****** was I'll and had already left for the day. I asked to speak to the manager of the dealership and was told he only works half a day on Friday. It is now Monday, still no call back

  

  Business Response

  Date: 04/14/2025

  To Whom it May Concern:

  We fully understand the frustrations that exist when purchasing a vehicle from a different state and the confusion that can happen surrounding registration in your home state.  We have since resolved issue between the customer, local DMV, and the dealership to ensure a smooth registration process.  

   

   

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  Issue has now been resolved and vehicle has been tagged in the correct county/ state. 

• Initial Complaint

  Date:03/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked this company to stop harassing me and sending me mail and for sending me mail about a 2016 KIA ****** when they know dang well I dont own the car anymore it was repossessed! They are crooks! I call them every time I get something in the mail telling them to stop and they dont care if I get you guys the state involved! Well now they are gonna see Im not playing games getting you guys involved. If they dont stop sending me **** next Im going to file a police report for harassment and report this to the BBB and ************************!

  

  Business Response

  Date: 03/14/2025

  Thank you, Mr. ******* for your communications.  The store reached out to our ******************** yesterday and we have removed you from all of our systems ************************** and Customer ************************ as evidenced by the screenshots attached.  Additionally, we have alerted our mail partners to remove you from any further communications.  We sincerely apologize for the oversight.

  **** ******** Customer Experience Specialist for Parks Automotive Group

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:03/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As small business owners, we rarely write negative reviews, as we recognize that unforeseen circumstances can arise. Nevertheless, we advise exercising caution when dealing with Parks Chevrolet in Kernersville, **, due to challenges with title transfer after a vehicle purchase on December 10th, 2024. Three months after purchasing a truck, we have yet to receive the title, and despite repeated attempts, no one returns my calls. The second temporary tag is near expiration, and it seems they no longer prioritize customer concerns once payment has been made. Hopefully, we can get their attention, obtain our title, and finally register our vehicle.

  

  Business Response

  Date: 03/10/2025

  I (** *****, General Sales Manager) attempted to reach Mrs. ****** on Friday and got a response on Sunday however we were closed. I reached out to Mrs. ****** again today and she responded that i could call. I spoke with her and provided proof of delivery of titling docs to Pike County Clerk of Court that occured on 12/26/2024 at 12:03 pm. She is now going to be getting with the clerks office in her home state as *.**** signed for the docs. 

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have leased a vehicle from BMW Of Roanoke. Leasing process from the beginning to end was very devastating. So, After getting the lease they sent the car with temporary registration and which expired after 3 months as I was left out with expired registration for another 3 months due to them not being able to register the vehicle in NYS DMV as they were keep sending in wrong papers. After 9 visit of me going to dmv which is 1 hour away from my house. The worker from *** said the money Bmw of roanoke sent wasnt enough as they didnt pay the sales tax on purchasing the car prior leasing to me. Upon talking to the sales manager ***** and she also confirmed with *** worker, I was told to pay the difference from my pocket and *** will remount me in week or so and now its been over 2 months I have not recieved my money. I would have never paid if they didnt say they will reimburse me. They are now saying nys *** charged over that something they should deal with them why steal my money?

  Customer Answer

  Date: 03/08/2025

  I have not heard from the business in response to my complaint. They totally stoped replying to my message. I feel totally betrayed they made me over pay and now not willing to pay. If they dont resolve please give me the best solution. I would like to sue them for my amount and the trouble and emotional damage they caused 

   

   

  
  

  

  Business Response

  Date: 03/14/2025

  My apologizes for this getting handled sooner. A check for $1451.51 will cut cut today and overnighted.

  **** ******-ROM

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Dodge Jeep Ram at ********* and negotiated an out-the-door price. However, during the final paperwork signing, the price was unexpectedly increased without explanation .When I brought this issue to their attention, they admitted the mistake and promised to refund the overcharge. Despite multiple follow-ups over the past week, I have not received the refund or any updates.

  

  Business Response

  Date: 01/17/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the error that occurred on the paperwork and take full responsibility for the oversight.
  As discussed with the customer, management has personally communicated with them to address their concerns and offered a resolution. The customer is scheduled to visit us on Saturday to pick up the difference owed to them.
  We are committed to ensuring this matter is resolved promptly and to the customers satisfaction.

  We appreciate you allowing us the opportunity to rectify this matter.  Please feel free to reach out if further clarification is needed.