We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Loans

Spotloan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

Customer Complaints Summary

  • 187 total complaints in the last 3 years.
  • 51 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a loan with spot loan, for $600 with an understanding it had a 4.9% interest rate. The fine print was thatit actually was 490%. Three weeks later the loan is now $1795. Payment subsequently were submitted to my checking account every two weeks deducting a percentage rate that is considered territorial lending, and this company is under legal reviewand has been sued in class action suits. Currently, I am unable to pay the total amount, even though I am providing them with the fundsto do so. I am unable to access my account and correspondence go unanswered yet the Spot loan company continues to add interest to the original $600 principal.

    Business Response

    Date: 04/30/2025

    We at Spotloan pride ourselves on excellent customer service and we strive to be fair and transparent throughout the loan process. Spotloan takes all customer complaints seriously, and we have reached out to the customer to address their concerns.

  • Initial Complaint

    Date:04/20/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a loan with three sticks lending but didnt realize their interest exceeded my states (*******) limit on loan interest till after I signed the loan. Ive already paid back the loan amount I requested and more but still owe roughly a $1000 in interest on the loan. I would like this loan to be forgiven.

    Business Response

    Date: 04/28/2025

    We at Spotloan pride ourselves on excellent customer service and we strive to be fair and transparent throughout the loan process. Spotloan takes all customer complaints seriously, and we have reached out to the customer to address their concerns.

  • Initial Complaint

    Date:04/15/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** a $500 loan with this company with a 490% interest rate. They violate Indianas usury laws and arent even license to operate in *******. I have already made 2 103$ payments on this and they want almost 1800$ for it to be paid in full. They already have a lawsuit against them highlighting their rent a tribe scheme where they use a tribal name and pay that tribe so that they can give out illegal loans. They are not owned/operated by a tribe and do not operate on tribal land which makes this loan illegal and unenforceable. I want my two payments to be applied to the principal where I would only have 294$ left on my principal to pay. If this matter is not settled, I will be contacting my states attorney general to further this matter.

    Business Response

    Date: 04/24/2025

    We at Spotloan pride ourselves on excellent customer service and we strive to be fair and transparent throughout the loan process. Spotloan takes all customer complaints seriously, and we have reached out to the customer to address their concerns.

  • Initial Complaint

    Date:04/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took a $600 loan out and have made the following payments totaling $687.48 - 1/14, 2/11, 2/25, 3/11, 3/25. The balance is ****** and the APR is 490%. This is an illegal tribal loan whose interest rates exceed what is allowed by MT. This is insane. I have paid more than the balance but owe more than the loan. Predatory!

    Business Response

    Date: 04/24/2025

    We at Spotloan pride ourselves on excellent customer service, and we strive to be fair and transparent throughout the loan process. Spotloan takes all customer complaints seriously, and we have reached out to the customer to address their concerns.

    Customer Answer

    Date: 04/24/2025

     I am rejecting this response because:
    This is an illegal tribal lender whose interest rate exceeds what is allowable by MT state law.  They have been reported to the appropriate organizations.  As stated I have more than paid back the loan but owe more than the original loan. This is a predatory lender, illegal interest rate.  I demand that this be cancelled and considered paid in full.  

    Business Response

    Date: 04/30/2025

    We at Spotloan pride ourselves on excellent customer service and we strive to be fair and transparent throughout the loan process. Spotloan takes all customer complaints seriously, and we have reached out to the customer again to address their concerns.

  • Initial Complaint

    Date:04/11/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took a loan out with spotloan. They failed to disclose the fact that they charged a 400% interest rate on the loan. I feel this is unlawful.

    Business Response

    Date: 04/14/2025

    We at Spotloan pride ourselves on excellent customer service and we strive to be fair and transparent throughout the loan process. Spotloan takes all customer complaints seriously, and we have reached out to the customer to address their concerns.

  • Initial Complaint

    Date:04/04/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a loan with Spotloan and he interest rate has to be illegal some how, ******%. I have paid down some of the loan, but now I am dealing with a lot more at home and with my family than I care to discuss on here. And would like for this loan to be closed and they can keep whatever money I have already paid them. I would like for any and all payments from me to be canceled and for my account be closed.

    Business Response

    Date: 04/10/2025

    We at Spotloan pride ourselves on excellent customer service and we strive to be fair and transparent throughout the loan process. Spotloan takes all customer complaints seriously, and we have reached out to the customer to address their concerns.

  • Initial Complaint

    Date:02/05/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last month I took out a loan with this company all done on my phone which I cant hardly see and later learned the Interest was 460%. I recently lost my job and contacted this company to settle the principal amount with them and they refused to help. Seem like they are focused on fleecing Americans with criminal interest rates that violate state law, they claim they dont have to abide by that because they are tribal but I am in **** and never went there. All I asked for was some compassion and assistance in settlement as I am trying hard to avoid bankruptcy and they refused. I have sent countless emails to try and work this out.

    Business Response

    Date: 02/11/2025

    We at Spotloan pride ourselves on excellent customer service and we strive to be fair and transparent throughout the loan process. Spotloan takes all customer complaints seriously, and we have reached out to the customer to address their concerns.

    Customer Answer

    Date: 02/16/2025

     I am rejecting this response because:

     

    I did not receive any communication or help from the company as they stated here. I think they are just saying this to try and get this complaint closed. Been very hard since I lost my job and I wish this company had some sympathy at least 


    Business Response

    Date: 02/20/2025

    We at Spotloan pride ourselves on excellent customer service and we strive to be fair and transparent throughout the loan process. Spotloan takes all customer complaints seriously, and we have reached out to the customer again to address their concerns.

    Customer Answer

    Date: 02/20/2025

     I am rejecting this response because:
    I swear to you this company has not reached out to me neither by email nor by phone. I just went through my emails again even checked my junk. There is no email or phone call from this company. All theyre trying to do is get the complaint closed and not do anything about it

    Business Response

    Date: 02/27/2025

    We at Spotloan pride ourselves on excellent customer service and we strive to be fair and transparent throughout the loan process. Spotloan takes all customer complaints seriously, and we have reached out to the customer again to address their concerns. We have sent the customer three (3) emails in response to his BBB complaint, and on February 24, 2025 we spoke to him on the phone regarding his complaint. We have also mailed him a copy of our BBB response.

    Customer Answer

    Date: 02/27/2025

     I am rejecting this response because: I was still not clear on the phone call With the business if they were agreeable to pay back principal only or not, it was a strange phone call

     


    Business Response

    Date: 03/10/2025

    We at Spotloan pride ourselves on excellent customer service and we strive to be fair and transparent throughout the loan process. Spotloan takes all customer complaints seriously, and we have reached out to the customer on multiple occasions to address their concerns. We have sent the customer three (3) emails in response to his BBB complaint, and on February 24, 2025, we spoke to him on the phone regarding his complaint. We have also mailed him copies of our recent responses. We maintain our responses and have offered to settle his account.

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November of 2024 I got into an accent and totaled my car and was injured I informed them of this and in December I gave them my bank account information for my other account because everything was left in my totaled car and was missing and as I was without a car it would be easier to get to my other credit union. Now in February 4th I received a call saying the didnt receive a payment in 71 days I advised I gave yall my bank account information in December if u guys had it wrong could be the only explanation because I dont have anything being returned and Im looking in my bank account I gave the lady the bank account information she said they were sending emails I didnt see any but then checked my spam and the emails were going there. I asked her about the email that was sent giving option to pay ************************************************************************************ thats not anymore. I asked to speak to a supervisor and she put me on hold and never came back to the phone. Im trying to get this paid off early but to say its not no more when that was an option is unfair.

    Business Response

    Date: 02/14/2025

    We at Spotloan pride ourselves on excellent customer service and we strive to be fair and transparent throughout the loan process. Spotloan takes all customer complaints seriously, and we have reached out to the customer to address their concerns.

    Customer Answer

    Date: 02/14/2025

     I am rejecting this response because:

    They never reached out 

    Business Response

    Date: 02/20/2025

    We at Spotloan pride ourselves on excellent customer service and we strive to be fair and transparent throughout the loan process. Spotloan takes all customer complaints seriously, and we have reached out to the customer again to address their concerns.

    Customer Answer

    Date: 02/20/2025

     I am rejecting this response because:

    As they never reached out 

    Business Response

    Date: 02/25/2025

    We at Spotloan pride ourselves on excellent customer service and we strive to be fair and transparent throughout the loan process. Spotloan takes all customer complaints seriously, and we have reached out to the customer again to address their concerns. We have sent the customer two (2) emails in response to her BBB complaint, and if she has not received them in her inbox then she should check her spam email folder.

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have given this company copious amounts of money. I have taken out 14 loans with them and paid them off completely each time with tons of extra money since their APR is 490%. I have been apparently lucky to have 99% APR this time since being a loyal preferred customer. I have asked for help with this last loan. Requesting a hardship due to medical bills and decrease in income. No help. Just a one time courtesy 30 day freeze. I hung up crying. Company claims to want to be helpful but is harsh. I need this loan gone and closed. I want no relationship. I thought they would help but there seems to be none. Its outrageous that they think 99% is doing me any type of favor. They are destroying me and I have no choice since I have no credit for any other type of normal loan with an appropriate APR. They prey on people like me who need help and have no credit or poor credit. Its so upsetting and defeating. Truly confusing to find out if its even legal to have such a high APR with research Ive done. I can only hope for the best outcome when researching what else I can do in this situation that Im in with SpotLoan.

    Business Response

    Date: 02/10/2025

    We at Spotloan pride ourselves on excellent customer service and we strive to be fair and transparent throughout the loan process. Spotloan takes all customer complaints seriously, and we have reached out to the customer to address their concerns

  • Initial Complaint

    Date:01/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took a loan of 500 dollars due to a family emergency (a death in the family) and I ended losing my job over it due to not being able to take the days off I needed. So for the next handful of months Im gonna be extremely tight on money can we work on a situion for this as Im in danger on losing everyone I own right now would show death certificate but I dont have it in hand until a week or so from now. The only reason Im writing is because. Im on the verge on losing my house and everything

    Business Response

    Date: 01/21/2025

    This complaint is a duplicate to the consumer's complaint #********.

    Business Response

    Date: 01/22/2025

    We at Spotloan pride ourselves on excellent customer service and we strive to be fair and transparent throughout the loan process. Spotloan takes all customer complaints seriously, and we have reached out to the customer to address their concerns.

Spotloan is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.