Business ProfileforNelson Ford of Grand Forks

On 4-4-24, my daughter, ***************************, and my wife, *************************** looked at Nelson **** in Grand Forks, ND for a vehicle for Karrah. *****************************, worked with them and took them on a test drive. On the test drive, ***** told ****** would have 30 days to change her mind and return the vehicle. After the drive, they sat at *****'s desk and again, ***** told them ****** would have 30 days to change her mind. I was willing to co-sign for the vehicle loan. ***** told them he would personally deliver the vehicle to our home and bring the paperwork to sign. On 4-11-24, ***** brought the vehicle to our home and I signed the paperwork. Once I signed the paperwork, ***** stated he would send me a copy. On 4-11-24, after vehicle was delivered, we took it for a ride and saw the tire pressure was on. Karrah texted Caden. ***** called and told her the vehicle was still under warranty and it will be in the paperwork. After 4-11-24, we kept contacting the place to get a copy of the papers and report issues with the vehicle. No one would respond or return calls. On 5-1-24, ****** texted Caden asking when the paperwork would be sent. No response. On 5-7-24, I texted Caden that we need to return the Jeep. I also texted we didn't receive the paperwork for the jeep. Within 10 minutes Caden called. I told him I wanted to return the vehicle since he told them 30 days to return it. ***** denied that he said it and said he would have his supervisor contact me. The superivsor called back and stated he didn't believe ***** said it and they weren't going to take the vehicle back. Again I asked for the paperwork and the supervisor stated he would put it in the mail. On 5-13-24, I again texted ***** and asked for paperwork. No response. On 5-14-24, ***** and ****** went to Nelson **** and requested a copy of the paperwork. They were told they would put it in the mail. And they were told to leave the property. To this day, we haven't gotten the paperwork.