We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Nelson Ford of Grand Forks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4-4-24, my daughter, ***************************, and my wife, *************************** looked at Nelson **** in Grand Forks, ND for a vehicle for Karrah. *****************************, worked with them and took them on a test drive. On the test drive, ***** told ****** would have 30 days to change her mind and return the vehicle. After the drive, they sat at *****'s desk and again, ***** told them ****** would have 30 days to change her mind. I was willing to co-sign for the vehicle loan. ***** told them he would personally deliver the vehicle to our home and bring the paperwork to sign. On 4-11-24, ***** brought the vehicle to our home and I signed the paperwork. Once I signed the paperwork, ***** stated he would send me a copy. On 4-11-24, after vehicle was delivered, we took it for a ride and saw the tire pressure was on. Karrah texted Caden. ***** called and told her the vehicle was still under warranty and it will be in the paperwork. After 4-11-24, we kept contacting the place to get a copy of the papers and report issues with the vehicle. No one would respond or return calls. On 5-1-24, ****** texted Caden asking when the paperwork would be sent. No response. On 5-7-24, I texted Caden that we need to return the Jeep. I also texted we didn't receive the paperwork for the jeep. Within 10 minutes Caden called. I told him I wanted to return the vehicle since he told them 30 days to return it. ***** denied that he said it and said he would have his supervisor contact me. The superivsor called back and stated he didn't believe ***** said it and they weren't going to take the vehicle back. Again I asked for the paperwork and the supervisor stated he would put it in the mail. On 5-13-24, I again texted ***** and asked for paperwork. No response. On 5-14-24, ***** and ****** went to Nelson **** and requested a copy of the paperwork. They were told they would put it in the mail. And they were told to leave the property. To this day, we haven't gotten the paperwork.

    Business Response

    Date: 06/21/2024

    To whom this may concern, 

    Nelson Auto of Grand Forks has never in the past, nor currently, offers a return policy.  Much less a 30 day return policy. The State of ND has in law that automobile dealerships do not have to offer a cooling off period.  I have spoken to the sales representative and confirmed he did not state we had a policy that we do not have.  The customer can bring the vehicle to the dealership, and we will put air in the tire is one has low tire pressure.  I have confirmed the paperwork has been sent to the customer.  We received a call from another dealership asking that we cancel the service contract since the customer had traded the vehicle in at that dealership.  The desired settlement is stated by the customer that we need to "finish the job." We have sent the paperwork and will not be able to fill the tire that has low pressure since the customer does not own the vehicle anymore.  

    Thank You,

    Alex Nelson

    Nelson Auto

    Dealer/Partner

Nelson Ford of Grand Forks is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.