Business ProfileforSecurity First Bank

I took out loan with this company for dental implants. I immediately re-financed to a lower rate and paid off the loan completely. I expected some residual interest, and waited for them to send me a statement, bill, email, or phone call. I never heard from them for 7 months, and all of the sudden I start hearing from them that I owe them 577 dollars interest. I could not get an explanation as to why I did not hear from them for 7 months. They tried to explain that the large amount I sent them to pay off the loan, was somehow used for 7 months to make my payments, and it ran out and now owe this residual interest. So I tried to enroll in their online banking so I could review the history. Their website looks like something designed by an 8 year old. It is totally suspect, impossible to navigate. You cant just pay the balance, you have to set up a "transfer account". I tried to do this, but it says I have to agree to their terms and conditions, which is about ten pages long and I cannot find a button to click I agree.Even enrolling was difficult, as you fill out a five page form, then it says it wants to verify you with a text, then it lists the number to send the text, and none of the five numbers displayed were the number I enrolled with. Found out it takes two days to set up the online account, which the registration never told you, it basically left you with the impression that you had successfully enrolled. The only way I knew that the enrollment completed two days later was an email I received. I know they are making it all difficult so that people give up and get late with their payments. DO NOT DO BUSINESS WITH THESE PEOPLE.

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