Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had just finished building our home, and I needed help moving a 48-inch 600 lb range I communicated that clearly to ****** when scheduling. I repeatedly asked her to send more movers. She had only planned to send two, which seemed unrealistic given the weight and difficulty of the item. The two young movers who showed up were incredibly kind and respectful. But they were put in a really tough spot—they ended up spending about 30 minutes on the phone going back and forth with ****** and ****** (the owners) trying to figure out what to do. We kept asking for more help, and eventually ******’s husband showed up. He didn’t really help—mostly just barked orders at the guys—and then we were charged extra for him being there. Honestly, we probably would’ve been better off without him. What I still don’t understand is: if they were going to charge us more anyway, why not just send the extra help from the beginning so things could be done safely and efficiently? At one point, the range was close to tipping, and my husband offered to help. ******’s husband said no—but one of the movers actually turned to my husband and said he really did need help. It was just a mess, and I felt bad for the workers caught in the middle. Now here’s why I’m actually posting this. ****** and ****** co-run a Facebook group called Save Lincoln Local with another person named *****. A woman recently posted asking for recommendations for help moving a large piano. Because they run the group, T Square was being heavily recommended. I simply commented that I didn’t have a great experience and wouldn’t personally recommend them, and that she could message me for details. They deleted my comment and temporarily blocked me from the group—I have screenshots of it all. Instead of taking accountability or even allowing a fair discussion, they tried to silence criticism. It’s disappointing and honestly a very poor way to handle business.

  

  Business Response

  Date: 05/05/2025

  Business Response to Complaint from ******** **
  T Square Movers – Response to Complaint Dated  May 5, 2025
  
  We appreciate the opportunity to respond to this complaint and clarify several key points.
  This service occurred on November 1, 2024, over six months ago. While we strive to learn from every customer experience, we believe this complaint misrepresents the situation and unfairly targets our business and reputation, especially in its broader accusations.
  
  1. Clarification on Services Rendered
  The customer hired us to move a 48-inch Wolf range—an exceptionally heavy and awkward appliance. Our standard protocol for heavy-item labor-only moves was followed, and two trained movers were assigned. At the time of booking, we were not informed that the appliance would be in the bed of a truck with no ramp, several feet off the ground. This unexpected placement added significant complexity to the move. We informed the customer of that and she ok’d the additional $75 for a 3rd mover to come assist. If it had been on the ground like initially stated by the customer, 2 movers would have been fine to move a 600lb appliance, as we do that frequently with zero issues. 
  Despite this challenge, our movers completed the job without any damage to the item or property. One of the owners did arrive to assist after the movers requested further support. The additional charge reflected the added labor involved due to the unforeseen situation, which is customary in the moving industry. We asked the movers if they asked the customer’s husband for help like she is alleging and they all denied saying that. 
  
  2. Professional Conduct and Communication
  We regret that the customer feels our interaction lacked professionalism. Our intention has always been to support our movers and ensure the job is completed safely. While we understand emotions can run high during physically demanding moves, we stand by our team’s respectful and solution-focused approach throughout.
  
  3. Save Lincoln Local Allegation
  We take particular issue with the suggestion that our company is only recommended in the Save Lincoln Local group because of our ownership stake in Save NE Local.
  •Factually, T Square Movers had been regularly recommended in the group for several years before we ever became part owners of Save NE Local.
  •Our reputation there—like anywhere—is based on consistent service and community engagement, not favoritism.
  
  The group has public rules that discourage negative business reviews to protect small businesses from public defamation and to encourage direct resolution. Her comment was removed per those rules—not as retaliation.
  
  4. Timing of the Complaint
  We find it concerning that this complaint has been filed more than six months after the service was performed, especially after multiple public posts and reviews were already made across platforms. We welcome honest, timely feedback, but repeated, prolonged complaints—especially those containing speculative or unfounded claims—can feel more targeted than constructive.
  ?
  Conclusion:
  We stand by our work on this job and the integrity of how we handled it. We are always open to respectful dialogue and continuous improvement, but we must also protect our team and business from unfair and damaging public narratives.

  
  We respectfully request that this complaint be reviewed in the context of both the timeline and the full facts provided.
  Sincerely,
  ****** ****** * ****** ******
  Owners, T Square Movers
  ************** * ************************** *

• Initial Complaint

  Date:10/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the company to help me move some things to assist a recent move in town. The mover's damaged multiple pieces of furniture and did not tell us and then overcharged us.And when we tried to contact them about what was happening.They ended up blocking our number from even getting ahold of them and charging my card a amount that was not agreed upon. Literally the worst moving experience i've ever had

  

  Business Response

  Date: 10/14/2024

  Below is the response to all statements and allegations, along with all our documentation, except the recorded phone cas and video testimonial.

  please note- we are more than happy to provide the recorded phone calls and video testimonial, but it will not allow us to attach those on this particular page because the files are top large. But we do have them to share. And all calls are recorded for quality and training purposes for every customer, along with an announcement of such. 

  9/22- $357.85 for 2 movers 2 hour minimum. Customer signed original estimate and in the estimate, it also had notes that said it would go over 2 hours. 
  9/30- at 1202pm, customer called and asked to add a 3rd mover- explained the cost difference and he agreed. We have this recorded call of the customer not only acknowledging the price difference, but he also said he realized the job will likely take 4-5 hours even with a 3rd mover. 
  10/1 is when job was and we billed difference on 10/2 ($499.94)- job was billed for 3 movers 4 hours. We also discounted $25 for a paint scuff onna dresser that could be wiped off with a magic eraser. (I am attaching the 3 movers statements on the incident with the dresser)
  Customer did a final walk through with movers, signed the BOL which also had the times listed and also signed a waiver of liability. 
  
  
  Customer did a video testimonial on 10/1 after the move was completed that said he was completely satisfied with his move and that the team did great. He also tipped the movers. We do have the video testimonial as well. 
  
  
  Customer then stated later after we charged the remaining balance that the movers put a hole in the door. Movers denied doing so & we also deny those allegations. 
  
  
  We keep a log of all calls/texts/emails, as well as record all incoming/outgoing calls. We have the recorded calls of him agreeing to the price, giving us permission to charge said card & he also signed an estimate with terms and conditions attached. Nothing was charged without his knowledge and everything that was charged was for work that the moving team completed on 10/1/24. 

  
  Further, we did not block his number; hense why we have all his calls/texts. He did message us from his wife’s number as well and we responded to that and we advised him we were not seeing any interference on our end with him contacting us, so maybe his phone carrier was having issues. Neither number was blocked by anyone at our company.

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/26/2023 I hired T square Movers to Load and unload a *****. Two team members came and began loading the truck. When I asked for the furniture to be covered and protected, they blew it off and kept loading. When we got to the location a couple of the items were damaged. When the workers were moving furniture into the house, they scratched the floor and gouged it in a couple of different spots. Two of the bedrooms and the living room also had surface scratches. They pulled the furniture across the floor instead of lifting it. Once it was spotted the two workers admitted to the damages and immediately called their boss. The two owners of the company came to the house on 5/29/2023. They assessed the damages and asked us to get in contact with the flooring company who refinished the floors a couple of months ago and to figure out what it would cost and take to get them fixed. They mentioned they did talk to the workers who admitted to causing the damages and that they were going to fix the situation. On 5/30/2023 we contacted the flooring company and sent pictures of the damages. The owner of the flooring company said without a doubt any scratch and especially the gouges would have to be sanded out and refinished to not see the damage and to protect the floor. He was put in contact with the moving company and told them the same information. The moving company now feels they should only repair the gouged spot in the one room for the dollar amount of $*** (This is their quote it did not come from the flooring company) The flooring company said to repair that spot would cost more than that and you would notice a difference in the floor. The owner of the flooring company, my Fiancé and I went to T squared business to try and resolve it all together. We were yelled at and told to get off the property and told they are not fixing or paying for anything.

  

  Business Response

  Date: 06/02/2023

  Jamie ********* job timeline of events:
  
  5/8/23- requested a quote at 1258pm. At 1:15pm estimate started, estimate and virtual agreement sent off at 2:03pm.  At 7:20pm, customer said she received estimate and was looking over everything.
  
  5/10- ashley f/u with customer to see if she wants to book. No response.
  
  5/12- customer signed estimate at 7:16am and virtual agreement signed at 9:18am
  At 9:20am we scheduled the job for 5/26 with 4-5pm arrival window. At 9:25am took payment of $****** and booked job.
  
  5/25- move reminder email & text sent to customer at 9:30am with original estimate and paperwork attached. 
  
  5/26- job started at 3:56pm. 
  
  Details about job: Upon filling out the form we emailed, customer did not disclose all items that were being moved, customer indicated she was renting a 24ft truck and ended up with a 20ft. Customer is responsible for providing protection for her items up to and including floors- she never disclosed that her floors had been recently redone and she never provided adequate protection for her belongings or floors. She said she rented blankets, but later admitted she didnt rent any blankets & only provided the movers with a few house blankets that are small. Every ***** Comes with 6 blankets in a green bag and you only get charged if you cut the zip tie. Customer asked the movers not to do that because she didn’t want to be charged- so the movers couldnt even use those blankets. Customer and family were helping t square employees move for load and unload. Customer drove their own *****. Customer loading and unloading caused some damage to their own items that they want us to take responsibility for. While moving, customer was badgering the employees asking why they work for our company and trying to get them to quit and go work at the railroad. Then bad mouthed the employees to the owner to try to get us to fire them so they would go work with them. Customer is friends with the flooring guy who did 4 rooms for $****. The flooring guy said he hadnt been back out to the house to even assess damage, was only going off what the customer’s husband told him and wouldnt be able to get out there for 3-4 weeks. The damage to one small 3ft area we said we would fix is what our team caused. We advised we will not pay to fix areas we did not cause damage, just so they can get all new floors. Again, the customer and family were also moving items in and out, which caused majority of their own damage. Our terms specifically state we do not cover that. 
  
  5/29- we went to the customers house after setting up a time and assessed damage. This is when the customer was badmouthing the employees. When we left the customer house, we met up with the 2 employees and had them go over the entirety of the move to further investigate. 
  
  5/31- we called the customer and spoke with her stating what decision we came to after investigating photos, terms signed, all forms filled out and speaking with the movers. Customer’s husband got on the phone and was cussing- we said we should pin this conversation for 72 hours until Saturday evening or sunday when everyone has calmed down. There was no further communication via text, email or phone call. 
  
  On 6/1- that morning the customer left a 1 star ****** review slandering and lying about the move- we simply replied we disagree with what she is saying but thanked her for her review. She later deleted her review after they decided to show up to our home without us talking first. 
  Customer, customer’s husband and flooring guy randomly showed up to our personal home that afternoon without calling or setting up a time to meet and talk. They were threatening, bullying and harassing us, were asked to leave multiple times and refused to leave until we threatened to call the police on them. It was very clear the flooring guy is a personal friend to these customers. 
  We have enough evidence with photos, statements from our employees, paperwork signed, forms etc that would warrant not helping this customer in the way they are attempting to. It would appear that the customer is actually running a scam and upset we wont pay for things that we didnt damage. We tried to come to an amicable agreement and were met with us feeling we may end up having to file a restraining order if this doesnt stop.