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Find a Location

Ace Rent-To-Own has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ace Rent-To-Own

      2429 O St Lincoln, NE 68510-1126

      BBB Accredited Business
    • Ace Rent-To-Own

      616 S Saddle Creek Rd Omaha, NE 68106-1424

      BBB Accredited Business
    • Ace Rent-To-Own

      1310 W Norfolk Ave # A Norfolk, NE 68701-4800

      BBB Accredited Business
    • Ace Rent-To-Own

      1512 E 7th St # 1 Atlantic, IA 50022-1962

      BBB Accredited Business
    • Ace Rent-To-Own

      3401 W Broadway Council Bluffs, IA 51501-3265

      BBB Accredited Business

    Business ProfileforAce Rent-To-Own

    Rent to Own Furniture
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.18/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1980

    Years in Business: 59

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers the rental purchase of home furnishings, electronics, appliances, computers and video games.

    Business Details

    This is a multi-location business.

    Find a Location

    Ace Rent-To-Own has 23 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ace Rent-To-Own

        2429 O St Lincoln, NE 68510-1126

        BBB Accredited Business
      • Ace Rent-To-Own

        616 S Saddle Creek Rd Omaha, NE 68106-1424

        BBB Accredited Business
      • Ace Rent-To-Own

        1310 W Norfolk Ave # A Norfolk, NE 68701-4800

        BBB Accredited Business
      • Ace Rent-To-Own

        1512 E 7th St # 1 Atlantic, IA 50022-1962

        BBB Accredited Business
      • Ace Rent-To-Own

        3401 W Broadway Council Bluffs, IA 51501-3265

        BBB Accredited Business
      Headquarters
      2429 O St, Lincoln, NE 68510-1126
      BBB File Opened:
      7/1/1969
      Years in Business:
      59
      Business Started:
      1/1/1965
      Business Incorporated:
      4/2/1971
      Accredited Since:
      1/1/1980
      Type of Entity:
      Corporation
      Alternate Business Name
      • Ace Furniture & T.V., Inc.
      Hours of Operation

      Primary

      M:
      9:00 AM - 7:00 PM
      T:
      9:00 AM - 7:00 PM
      W:
      9:00 AM - 7:00 PM
      Th:
      9:00 AM - 7:00 PM
      F:
      9:00 AM - 7:00 PM
      Sa:
      9:00 AM - 6:00 PM
      Business Management
      • Lyn Leach, President
      • Natalie Leach, Vice President
      • Frank Rotert, Vice-President of Operations
      Contact Information

      Principal

      • Lyn Leach, President

      Customer Contact

      • Lyn Leach, President
      • Natalie Leach, Vice President
      • Frank Rotert, Vice-President of Operations
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      11 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/10/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      On April 14th, I purchased numerous brand-new items from ACE rent-to-own. I also paid for delivery and setup. However, they created multiple contracts instead of just one contract for the items I purchased. When the items were delivered, they were not set up, unwrapped, or unboxed as I paid for. The couch is faulty and missing the legs. This was bought as a set with side tables, a coffee table, and lamps. They are telling me that I cannot return an item and get a refund or credit to my account, but they can replace it. They are saying I will still have to pay for two months. This product came faulty. I don't want it. I can find better elsewhere and get what I actually pay for. They also charged me for a TV for which they have no signed contract for. They need to come and pick up the couch, side tables, coffee table, lamps, and TV, all of which are still in the original packaging as they were delivered, and refund or credit me the down payment and additional payments I made on these items.
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Robin B

      1 star

      07/11/2024

      Well,I've been dealing with ace rent to own in council bluffs for quite some years now and after reading these reviews and seeing for myself how they've been treating a friend of mine it makes me wonder what they've done to me without me realizing it bcuz I'm sure they have now but they keep screwing my friend over on his payments and or even items that he ordered that turned out not being what he ordered and me witnessing him making his payments that are paid on time ,somehow he's being charged $80 for late fees just yesterday on furniture he's only been late making a payment on which was yesterday and late fees are only $5 when u pay monthly and we get to looking at his paperwork and it's not even the furniture he ordered needless to mention that the furniture was used but special ordered,ha ha ha on used furniture ,special ordered,ya right and not only that the contract was dated for the date he was suppose to receive the furniture 10/13/23 but the contract was written up 10/03/23 but he didnt even get the furniture until Dec.just before Xmas and he even paid oct and dec.payments but didnt pay for nov bcuz he still had not yet have the furniture. He paid $97 .15 in October and they're saying he only paid .01 . I know for sure that's a lie bcuz I've been with him Everytime he's made his payments. I've bought a lot of stuff from kids toys to furniture,tvs,etc from this same place thru the years and I'm wanting new living room,dinette and kitchen sets now but am real leery on buying from these guys again so I've been looking at rent a center and Aaron's for all these sets of furniture bcuz ive bought stuff from them as well and was treated right and received discounts and etc.etc. I just wish theyd do my friend better than they are and quit screwing him around. A lot of my family and friends go to ace bcuz of me now anyways but I'm about to take all that business wherever I decide to purchase my furniture sets from now on.

      Local BBB

      BBB of Midwest Plains

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