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          Find a Location

          Nelnet - National Educational Loan Network has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileNelnet - National Educational Loan Network

            Student Loan Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            121 S 13th St # 201

            Lincoln, NE 68508-1911

            Get Directions
            Visit Website
            (402) 458-2370

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            Customer Reviews

            1.06/5

            Average of 216 Customer Reviews

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            Customer Complaints

            955 complaints closed in last 3 years

            737 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/13/2005

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers comprehensive financial aid, student loans and consolidation plans for student loans.

            Business Details

            This is a multi-location business.

            Find a Location

            Nelnet - National Educational Loan Network has 8 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              121 S 13th St # 201, Lincoln, NE 68508-1911
              BBB File Opened:
              1/1/1988
              Years in Business:
              45
              Business Started:
              1/1/1979
              Business Started Locally:
              1/1/1989
              Business Incorporated:
              12/21/1997
              Accredited Since:
              4/13/2005
              Type of Entity:
              Corporation
              Alternate Business Name
              • Nelnet, Inc.
              • National Educational Loan Network
              • Nelnet Federal Consolidation Loan
              Business Management
              • Ben Kiser, Director of Corporate Communication
              • Michael S. Dunlap, Chairman of the Board
              • Jeff Noordhoeck, CEO
              Contact Information

              Principal

              • Ben Kiser, Director of Corporate Communication

              Customer Contact

              • Ben Kiser, Director of Corporate Communication
              • Michael S. Dunlap, Chairman of the Board
              • Jeff Noordhoeck, CEO
              • Luke Svehla, Manager
              Additional Contact Information

              Phone Numbers

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              Customer Complaints

              955 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/24/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              My student loans have had a zero balance for almost a year. As of today I am in receipt of a bill from nelnet for over $3,500. They have chosen to create new balances on my paid loans and to charge me interest on them. I have reviewed my account from with Federal Student Aid which shows I have a ZERO balance for all loans. Nelnet is attempting to scam me and possibly others by creating fictitious balances on loans. I demand an apology letter and a statement showing AGAIN I have zero balance.
              Read More
              Read 954 More Complaints

              Customer Reviews

              216 Customer Reviews

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              Most Recent Customer Review

              Sarah R

              07/11/2024

              I have been advised by now that representatives on the rare occasion I could sit on hold for the lengthy duration to speak with a person that I don’t need to pay more than the minimum amount. This advice would increase my loan balance overtime due to ridiculous interest charges. Whenever I seem to try to make extra payments to bring my balance down, there’s almost always an issue with their two factor authentication system. It states it cannot generate a code for me. When I try to contact someone it sends me to a robot chat that does nothing except tell me how to reset my password, but the website won’t let me or direct me to call where I have to sit on hold sometimes for hours and otherwise I just have to wait a few days while interest continues to before I can apply extra money into my loan. It is absolutely ridiculous.
              Read 215 More Customer Reviews

              Local BBB

              BBB of Midwest Plains

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              BBB Reports On

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