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Business Profile

Transportation Consultants

FR8Star
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Will not refund my deposit for not shipping tractor when the broker that they assigned me with was a real nasty person and ignored me a whole day when I had people waiting for the driver at a certain time. I do not deal with nasty people let alone trust them with my equipment. Never showed. Canceled load because I am not going to get yelled at when I am supposed to be a paying customer. They said that I get no refund. I received no services and a tractor I have to pay someone else to pick up.

    Business Response

    Date: 11/19/2024

    Thank you for contacting Fr8Star, we have received and reviewed your complaint. As you may know, the load was booked with the selected broker through the FR8Star Platform. At the time the load was booked the shipper paid a deposit. Deposits are paid directly to the broker through the FR8Star website. No money is paid to FR8Star by the shipper booking the load. Fr8Star is not a broker or shipper, please see our full terms here: *************************************

    Per the information above FR8Star is not able to issue a refund to the shipper.

  • Initial Complaint

    Date:05/26/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a truck from an online auction run by ***********. *********** refers customers to a sister company called Fr8star in order to obtain bids on hauling machinery purchased through the auction. I contacted Fr8star to acquire bids for hauling the truck. They presented me with several bids and I accepted a bid from ******* ****. ****** ******* the Fr8star representative, assured me and ******* **** that the truck was 8’6” in height. The bid that I accepted was based on that information. I paid a deposit of $973 to ******* ****. They hired a driver to pick up the truck and he found that it was 11’6”- too tall for his trailer and he was not able to haul the truck. In order to have the truck hauled I will need to seek new bids based on a more expensive style of trailer. I have contacted both companies several times trying to resolve the issue. ******* **** has stated that they will allow me a credit of $645 towards a new bid to haul the truck but they are keeping the remainder of my deposit because they paid a driver who was not able to haul the truck. ****** from Fr8star has said that it is up to ******* **** to refund my money. He has also stated that their agreement with ******* **** specifically states that they cannot keep a deposit if they are unable to deliver the load. As it stands, I have paid $973 and have received nothing in return. This is the direct result of ****** from Fr8star giving erroneous information to the bidders. I am not sure that I will contract with ******* **** to haul the truck or if I will end up going with a different company. I would like to have the entire amount that I paid refunded to me so that I can then move forward with finding a hauler for my truck.

    Business Response

    Date: 07/03/2023

    *******,
    Thank you for contacting Fr8Star. We have reviewed your complaint in accordance with our company policy. We vehemently deny any allegations that fraud resulted from one of our representatives giving alleged erroneous information. As indicated in our Legal Disclosures it is up to the bidder to ensure that the dimensions are accurate prior to accepting the bid for transport. We have attempted to come to a resolution with you through our customer service representatives to no avail. Your request for a refund cannot be processed because we are not possession of the funds.  As stated in your complaint, ******* **** is the correct party to direct your concerns to. 

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