Complaints

This profile includes complaints for Arona Home Essentials's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arona Home Essentials

  2305 Krenzien Dr Norfolk, NE 68701-4605

• 

  Arona Home Essentials

  1804 N Diers Ave Grand Island, NE 68803-1233

• 

  Arona Home Essentials

  5034 S 24th St Omaha, NE 68107-2709

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  Arona Home Essentials

  3011 23rd St Columbus, NE 68601-3121

• 

  Arona Home Essentials

  2300 E 23rd St Fremont, NE 68025-2473

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We found out yesterday,after trying to get an item from Aronas,that in 2020 there was a chargeoff on my boyfriends account.We paid off all 3 items from them so I was very confused.The charge off was in his name,his social security number and the address we lived at during that time.I was also told that a woman named ******* ******* had tried to open an account using my boyfriends ss number from Neoshoe MO.They could delve in far enough to tell me about the $3800. chargeoff and the info used to get that item,and about the woman.For some reason though,they can't tell me what the item was.We NEVER received ANY contact of any kind about an item we supposedly owed money on.$3800 is an awful lot to NOT want the money nor the item.

  Customer Answer

  Date: 08/17/2024

  I need to know what the merchandise is,who took the order,and who is enjoying it at my expense and lowered credit score. 

  Business Response

  Date: 09/01/2024

  RM spoke to customer. This response has been handled.

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I struggle for everything I have and so for them to take a payment out on 4/12/24 for 331 and then turns around and hits my account again today for 88 dollars. I have never gaven them permission to run my card nor have I ever gave them the ok to do auto pay. I only get paid once a month and my husband has lost his job. So I want them to stop running my card. I will call them. I will never ever send anyone to them and if they continue I will take them to court

  Business Response

  Date: 04/17/2024

  I spoke to **** ***** about her account and apologized for what happened. I helped her get her accounts current and told her to call me with any issues going forward.

   

  *** ********

  Regional Manager

• Initial Complaint

  Date:04/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4 12 2024 a transaction was made towards my bank account without agreement or approval between myself and arona home essentials nothing was in writing or done by contract with pay dates showing when they could take a payment they chose to take it upon themselves and clean out my bank account without my knowledge they refuse to provide any information in february was the only time a authorization was approved by myself and today they pulled this stunt no phone call nothing they just took what they wanted.

  Business Response

  Date: 04/26/2024

  Talked to husband ***** 2:08pm 4/26/2024. customer stated issue has been resolved. 

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/16/23 we placed an order online for two ***** reclining sectionals, a ** ******* ***** ****** *** ****r, and dining table and six chairs, (I spoke to ******* and ******* at the Lincoln location to verify the ***** has three recliners and both women said they do.) There was an online special stating that you could get your merchandise for a down payment of $25 which I paid to place the order. ******* texted 9/19/23 stating that our washer and dryer was in and to contact the store to arrange delivery. I called the store and explained we were moving on 9/29/23 and wanted delivery set for that day. They scheduled delivery for the 29th and I asked them if they could get everything delivered that day if it all came in and I was assured it should not be a problem. ******* called a couple days before the 29th letting us know that our washer and dryer wasn't in and ******* had made a mistake, but that our two ***** reclining sectionals were in, but they couldn't deliver them on the 29th because when they wrote us down for delivery they didn't write down what was being delivered and they had a delivery driver quit so they couldn't deliver it. I told her we were getting our ****** at 1:30pm on the 29th and asked if we came by if they could load the sectionals into the truck and ******* said they could. When we got there *******, ******* and a guy were all working but ******* said she was the only one who could help load the truck. I threw a fit about it and ******* finally helped. When we got the sectionals unloaded, they do not have three recliners in them. We got a call telling us our washer and dryer and dining room set was in, and they could get it delivered 10/6/23, however, then we got a call on the 4th from ******* after they closed and she left a voicemail letting us know that they were not going to be able to get them delivered until we made a payment of $247. When I called back, nobody answered because they were closed, and ******* was off the next day. So we went in on the 6th and talked to ******* and told her that the $25 down was supposed to get everything delivered. She said that they couldn't deliver anything else until the payment of $247 was made, so we made the payment. I asked to see the dining room table and chairs and it was the wrong set. The laundry set I ordered also had not come in, but they had found another set like it in a different color at the Norfolk store and went and picked it up so we looked at that too. It was a different color than the one I ordered, but it was the same set. We told them we didn't want the table and chairs since it was the wrong one and ******* said she would have ******* order the correct one. When the delivery guys came out to deliver the washer and dryer they didn't know how to hook up the pigtail, (electrical cord.) I had to tell them how to do it. The first load of laundry that went into the washer it shut off mid cycle and would not turn back on. We called ***** and they had a technician come out who said the drain hose was just too far down into the drain. A couple of times since then the washer and dryer have both completely lost power. However after being unplugged for 24 hours they would start working again. Until the last time the dryer went out and lost power and it hasn't turned back on since. We called ***** again and they had the technician come back out and he said the dryer needs a new board and he would talk to *****. We talked to ******* and she said the technician said the board shouldn't have gone out on this brand new dryer and that it was due to user error since this is a smart set we must not be up on the technology enough to run it and broke it. I explained to ******* that this was not even the set we ordered and I think this set is a lemon, because we have had nothing but problems with it since the very first day it was delivered which was the 6th and it went out during the first load of laundry. ******* said that she doesn't know if the set we originally ordered is in yet or not, but even if it is, she is hesitant to deliver it to us since it is the same set as the one we already had delivered and if we mess that set up like we messed this set up, then she will have two messed up sets. So then I told her that if she didn't want to replace it with the set I originally ordered, then they can fix the dryer, because the appliance repair company they sent out said they closed the ticket as resolved. ******* said the part it needs is over $600 and she was not going to have it fixed. I finally told her, that's fine, don't fix it, but don't be surprised when we don't pay for it. ******* then stated that she could arrange pick up and I informed her that she misunderstood me, I will figure out how to get it fixed myself, but we will not be making any payments on the stuff we got until the issue is resolved. We have been without a working dryer for over two weeks and we only had it for a week before it stopped working completely. I talked to ******* on the 18th about a week after the dryer went out and she said she would talk to ******* about getting it fixed and try to find a loaner dryer for us to use in the meantime, but she said she ordered another new set for us to replace this one and that she would get back to us. Last I heard from ******* she said she was having trouble locating a loaner dryer.

  Customer Answer

  Date: 11/13/2023

  I received a letter in the mail today threatening to charge me with theft by unlawful taking if I don't resume making payments or allow them to come pick up the furniture. They said I have 10 days from the date of the letter to respond which is dated the 8th.

• Initial Complaint

  Date:03/22/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/2022-3/2023 I have been renting from them for almost a year and something happened with my card and was late on one payment the entire time I was with them. Days after my payment was due I started to get at least 1,000 phone calls in 1 day everyday and pounding on my door and threating me and my kid. Calling my son names when they came and I wasn't home. I will never recommend anyone to rent from them EVER!!! Very poor customer service.

• Initial Complaint

  Date:03/20/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just moved into my place and this company keep coming to my door beating on it Aronas does I work out of town so I’m not home when I answer my cameras I have been cussed out at saying I have their stuff when I don’t. They have been on the phone with the manager when they have cussed me out and manager has done nothing this business is very **************. They have sat outside in my apartments parking lot for 3 hours after I have told them I am not home. They want me to show proof I don’t have their stuff how can I do that when I’m not home. I work a lot out of town but for this kind of unprofessional work it’s nonsense. The delivery drivers are **** **** and **************. I will never do business with them

• Initial Complaint

  Date:02/14/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were required to move from a home and notified the Arona ** ******* 4 times they needed to come and get there items. We spoke to several employees as well as the store manager twice. They told us repeatedly that they would get the items. They showed up at my knee house kicking the door and harassing my children. They then sat outside the house for hours. After they were told me and my wife were not there as I was in the hospital ** *** ***. We called after I was released and they said they were going to take us to court because they didn't have any contact with us and moved without telling them!

  Business Response

  Date: 02/15/2023

  In response to the above statement, Mr. ****** had multiple agreements with Arona. We tried getting in contact with Mr. ****** several times since November 2022. He had moved out of his home and we were not notified. We got in contact with the Property owner and we retrieved what was still there. The Reclining Chair is all we are missing at the moment. All we need is for Mr. ****** to give us our chair back and the account will be closed in good standing. If it is not returned to us, then the account will move forward with the next steps in legally retaining our merchandise back.

  Customer Answer

  Date: 02/15/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  They were offered the chair yesterday and declined it saying they were taking us to court! They told us on every occasion they couldn't get ahold of the property owner and asked us to call him and have him call them which we did! Which I have proof of that conversation on recording and text! They were informed we were moving! We told the store manager, assistant store manager, and an employee which I have recorded conversation! However with an apology for their companies harassment and kicking and breaking my door they can have their chair returned!

• Initial Complaint

  Date:01/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been with Arrona for over a year or so and never had issues with them ******************************. I've been harassed and threaten because I owe them money. I've told them that I've injured my foot/ankle at work and dealing with workman comp and haven't received a check from them yet. It's been over a month or so since I've last been at work since my injury. I've been told that police will be here and so forth. Say things to get money from me.

  Business Response

  Date: 02/06/2023

  Business Response /* (1000, 5, 2023/01/09) */ As a lease to own company, our contracts are month to month. Once the account comes due, we either need a payment to renew the contract or we need the merchandise returned back to the store. Currently Cynthia ******* account is due from 11/01/22 which is 69 days non renewed. We have reached out several times per week since November 1st to try and either get payment or schedule a time to pick up the merchandise. To which we have been unsuccessful on both. At this time the merchandise just needs to be picked up and the account will be closed out in good standing. Thank you

• Initial Complaint

  Date:10/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After 4 years of doing business with this company I always made good on my payments and once in a while fell a little behind after multiple purchases the store I was dealing with figured out how to get me caught up until they hired a new manager named A le x ************* who is trying to flex his muscles and show his the BOSS now ran my card I used once to pay the bill they kept it on file with out my authorization ran it twice for the sum of $*** caused me to fall even further in debt upon confronting the store people they laught at me on several occasions after collecting a regular payment I would start getting phone calls through out the week trying to get another payment from me because they don't mark that payment was made and when you cant answer the phone while your at work then they start calling your contacts and that you have to provide when signing up and terrorize them DO NOT DO BUSINESS WITH THEM IF YOU CAN AVOID THEM Company is ****** Corporate office is is ******* or its just an address there is no Phone number no one to complain to now I have A SMALL BALANCE left I changed my cards and these people will never see me pay it.

  Business Response

  Date: 12/12/2022

  Business Response /* (1000, 11, 2022/11/23) */ this situation has been corrected and customer is happy

• Initial Complaint

  Date:06/07/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave permission on June 2nd, 2022 for aronas to take a payment out one time from my debit card and that was it and since then they have tried taking money out multiple times without my permission which has caused my account to be negative, i have never given them permission besides that one time to ever use my card number again.