Business ProfileforAmerican National Bank

When I financed my vehicle with Volkswagen Credit, my GAP policy was purchased through American National. I paid off my vehicle in December 2023. I had to wait for a payoff letter to come through, which took a little while In February of 2024, I requested my GAP to be refunded to me and was provided these instructions: Email a copy of your payoff letter, along with a photocopy of your DL with your current address to this email address: ****************************************. Make your subject line: Last Name & Refund In February 2024 (I don't have the exact send date as I didn't retain a copy of the sent email), I followed the instructions exactly and sent over the required documentation with the appropriate subject line. The person on the phone had told me it could take 4-6 weeks to be processed. I never received a confirmation, nor a refund. In early April 2024, I called the number ************ and it instructed me to leave a detailed voicemail. I left one dictating all of my concerns and asking for a call back. No one ever called me. On April 24, 2024 I re-sent all the required documentation again to ************************************.com letting them know that this was my second time sending over the documentation and I had also left a voicemail. I let them know that I still had not received a response, confirmation that my request was received, nor a refund by mail. American National owes me my GAP refund and I would like my money back. The vehicle has been paid off for 5 months now and the request was sent in 3 months ago. I need this to be fully resolved ASAP. I do not know the exact amount of my refund because it is a pro-rated amount from the date I financed my vehicle through the date I paid the loan off.