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Complaint Details
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Initial Complaint
11/03/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 9/2/2021, I made a purchase in the amount of $****** using fnbo (First National Bank of Omaha) credit card. In 9/2021, I also made a $*** payment to fnbo , but a minimum payment of $***** was due. On 9/6/2021, the merchant provided a credit of $****** for the purchase on 9/2/2021. In 10/2021, I made another payment of $***, but a minimum payment of $***** was due. I called fnbo on 10/19/2021, to discuss the purchase on 9/2/2021, credit of said purchase and interest of *****% for purchase that was credited because I don't understand why I am paying interest on a purchase that was credited. I was advised by a supervisor the credit was applied to previous bill and to avoid further interest on credited purchase to pay $****** by my next bill. I paid $*** then another $***** for a total of $****** before due date 10/22/2021. However, in 11/2021 I received a bill with interest again for purchase on 9/2/2021. On 11/2/2021, I called fnbo again because I paid what I was advised to pay ($******) by date(10/22/2021). The agent advised the last manager wrote in her notes she advised me to pay minimum due $***** plus $******. I advised fnbo agent I was told to only pay $******. I then asked to speak to a manager. I requested to listen to recorded call on 10/19/2021 while speaking to the manager. The manager advised I can only listen to recording with a court order. The manager also told me to pay minimum due plus $****** this month to avoid further interest of *****% on purchase for 9/2/2021. I am requesting credit of $**** interest and credit of interest for next month because I was told to pay $****** and I paid what I was told to pay.
Business response
12/21/2021
Business Response /* (1000, 5, 2021/11/09) */ November 9, 2021 As you requested, we addressed this matter directly with Michelle ******* on November 9, 2021 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Michelle ******* directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention. Consumer Response /* (3000, 7, 2021/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received a letter. I am requesting First National Bank of Omaha to provide a copy of said letter to the Better Business Bureau. Business Response /* (4000, 9, 2021/11/23) */ November 23, 2021 As you requested, we addressed this matter directly with Michelle ******* on November 23, 2021 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Michelle ******* directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention. Consumer Response /* (4200, 11, 2021/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am requesting First National Bank of Omaha to provide a copy of said letter to the Better Business Bureau. Business Response /* (4000, 13, 2021/12/09) */ December 9, 2021 As you requested, we addressed this matter directly with Michelle ******* on December 9, 2021 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Michelle ******* directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.Initial Complaint
11/02/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I got approved for a credit card. I attempted to use the card it was denied the fraud team called me saying if I take my social, driver's license and last two year's W2's to an FNBO location to prove my identity ill be able to use the card. I did that they told me they took the block of my card I want to use it a couple days later and they had shut down my whole account without even telling me. I will never use FNBO and will tell everyone how awful of a bank they are.Business response
11/22/2021
Business Response /* (1000, 5, 2021/11/09) */ November 9, 2021 As you requested, we addressed this matter directly with Montachay ******* on November 9, 2021 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Montachay ******* directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.Initial Complaint
10/19/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
There was an unauthorized charge on my account. I have not used the card recently. I contact them, they send me a letter telling me they can not help me. Since I have the card in my possession there is nothing they can do I have to contact the vendor. They then tell me they do not know who the vendor is. So how can I contact someone they don't know. They sent the money somewhere, they are not helping at all with the issue. They told me to ****** the company.Business response
11/12/2021
Business Response /* (1000, 5, 2021/10/28) */ October 28, 2021 As you requested, we addressed this matter directly with Jaclyn ********** on October 28, 2021 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Jaclyn ********** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.
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Customer Complaints Summary
383 total complaints in the last 3 years.
138 complaints closed in the last 12 months.