Business ProfileforMinabella Beauty Resort

On 5/12/2023 I went to Minabella for a pedicure. I had an appointment at 3:00Pm with my a friend of mine. At first the young lady doing my pedicure asked if I wanted my toes “just filed” or cut.. I paid for a full package service saying that my nails were going to be cut and filed. Why would I only have half of the service done? Then she had my toes in Luke warm water, they became wrinkly and uncomfortable. I asked for hotter water she ignored me. Right after the young lady was done doing my toes with normal polish, another older women came up and starting pushing my arm to make me get out of the chair. Then told me I had to get paid after I told her my toes were just done. I explained to the front desk what happened and how my toes were still wet and they did NOT apologize. All they said was “she does not speak good English” I can understand a language barrier. However, being shoved after a service is not what I had in mind for a “relaxing” time. I had to pay $***** for a pedicure that was NOT dry. Then my toes were ruined my the toe spacers they put in between your toes. I went back to the front desk and asked for a refund or to speak to a manager. I was taken as if the situation did not matter. She took my name and number and said someone would call me. I asked for a managers name or number and she refused and asked me to leave.