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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Oriental Trading Company has been charging my credit card since April 2023 a membership fee of $14.95 a month without my consent or proof of registration for their *** ******* program. They claim they can only reimburse me for 4 months. I would like a full refund of these membership fees. The outstanding amount left to be reimbursed is $179.40
Business response
07/12/2024
We are sorry to hear that you were not happy with your *** ******** membership. We can verify your membership was cancelled and we have issued a full refund. One refund for $59.80 on 07/11/2024, and a second refund for $224.25 on 07/12/2024 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of *** ********. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Customer response
07/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
06/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Made a purchase of a toy for my niece and I have somehow been charged $16.09 every single month unknowingly for absolutely no service or product. I never enrolled in this service at the time of my purchase and the addition of a subscription service to my one-time purchase is absolutely ridiculous and predatory. I want all of the money back that you have charged my over the last 6 months totalling $96.54Business response
07/05/2024
We are sorry to hear that you were not happy with your *** ******** membership. We can verify your membership was cancelled and we have issued a full refund for $104.65 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of *** ********. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Business response
07/10/2024
We have issued the full refund for the 7 months that were charged. The credits were issued on 07/03/2024 for $104.65 back on your credit card. If you would like to call us at ###-###-####, we can provide the ARNs of the transaction for the credits. ARNs are Acquirer Reference Numbers that you can provide to your bank/CC company to search for the credit transactions.Customer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
06/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On Dec. 9, 2023 I made a purchase under a guest account using my church's childrens bank account. I did not authorize nor receive an email stating I was under a 30 day trial of any kind. I found out today that my church's childrens account has been charged 14.95 for the last six months.Business response
06/27/2024
We are sorry to hear that you were not happy with your *** ******** membership. We can verify your membership was cancelled and we have issued a full refund for $89.70 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of *** ********. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Customer response
07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ****Initial Complaint
06/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On many separate occasions now I’ve had a charge come out of my account through OTC BRANDS INC OMAHA NEUS. I do not consent to these charges coming out nor do I know how to stop them.Business response
06/26/2024
We are sorry to hear that you were not happy with your *** ******** membership. We can verify your membership was cancelled and we have issued a full refund for $119.60 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of *** ********. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Customer response
06/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
06/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been charged a fee of $14.95 and did not authorize this charge. It has been coming out for a while and I don’t catch it until now. I do not know how much money has been stolen out of my account at this point. I have never authorized being a part of this monthly fee. Please refund me and stop taking it out!Business response
06/26/2024
We are sorry to hear that you were not happy with your *** ******** membership. We can verify your membership was cancelled and we have issued a full refund for $373.75 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of *** ********. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Customer response
06/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
06/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Made a purchase at Oriental Trading online and they have been charging my bank account $14.95 a month ever since. Like all the other complaints, I NEVER agreed to this charge. I have been charged $59.80 total and I want that money back.Business response
06/14/2024
We are sorry to hear that you were not happy with your *** ******** membership. We can verify your membership was cancelled and we have issued a full refund for $59.80 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of *** ********. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Since February of this year, I have been trying to get a refund for an item I ordered but did not receive. I have called and emailed the finance department but I still have not received the refund that I am due. Each time I have spoken with someone they tell me something different.Business response
06/13/2024
A refund check number with number ******* was issued on 02/29/2024 to the address we have on file when order was placed. Amount of check was $73.34. Please verify the address and if you have not received it we would be happy to issue another one.Customer response
06/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Another refund check should be issued to me at the following address:**** **** ***** ****** *** ******** ** *****
Sincerely,
Melissa MillenderInitial Complaint
06/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I just discovered a cryptic "*** ********" $14.95 monthly reoccurring charge to my credit card that started with my last order to orientaltrading.com 7 months ago. When I ******* "*** ********", I found many BBB complaints linking it to an orientaltrading.com scam where they trick people in to agreeing to free shipping but charge you a monthly fee. Who would agree to that!? As many other people have filed the exact same complaint here, I think it's obviously the same issue. I will never order from Oriental Trading Company again.Business response
06/12/2024
We are sorry to hear that you were not happy with your *** ******** membership. We can verify your membership was cancelled and we have issued a full refund for $104.65 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of *** ********. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Customer response
06/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
06/06/2024
- Complaint Type:
- Facilities Issues
- Status:
- Answered
I have made 2 orders with this company since Oct last year. I received my orders and everything was fine. What I did not sign up for was a monthly subscription. They’ve been charging me $14.95 every month since Nov 2023. Nowhere did it say that if I buy a Halloween costume I will be signed up for a program. Not once was I notified that they are billing me, I accidentally discovered it while looking through my bank statements. Took me forever to figure out how to cancel it as I never even knew I had a ‘funrewards’ account. I kept on getting a ‘we’re sorry, for security reasons the accout has been denied’ message. Found an email in Spam with my email address and a password they assigned me, and only then was I allowed into this account to cancel it. Very unhappy with these practices and feel taken advantage ofBusiness response
06/12/2024
We are sorry to hear that you were not happy with your *** ******** membership. We can verify your membership was cancelled and we have issued a full refund for $104.65 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of *** ********. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Initial Complaint
06/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I’ve purchased from here a few times. Now I’m being charged for an otc brand membership that I am not signed up for. I don’t even have an otc account I’ve always done guest check out. Neither of my emails are registered for an account. I would like to have this charge taken off my bank account and to stop being charged for this when I do not have a membershipBusiness response
06/12/2024
We are sorry to hear that you were not happy with your *** ******** membership. We can verify your membership was cancelled and we have issued a full refund for $89.70 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of *** *******+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Customer response
06/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****
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Customer Complaints Summary
309 total complaints in the last 3 years.
186 complaints closed in the last 12 months.