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Complaint Details
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Initial Complaint
07/20/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Made a purchase of a balloon set and now I am being charge every month I want to stop these payments and be refunded from what they have stolen from me.
Business response
08/15/2022
Business Response /* (1000, 5, 2022/07/25) */ We are sorry to hear that you were not happy with your Fun Rewards+ membership. A full refund has been issued on for $****** and your membership has been canceled. Fun Rewards+ is a rewards program where, upon signing up, customer receive **% cash back while shopping Oriental Trading brands and *% back at 1,500+ other marketplaces. In order to join, customers must agree to the program at the end of their order and verify signup by typing in their email and accepting the charges. After sign up, a welcome email for the Fun Rewards+ program is sent along with a second email prior to the program's 30 day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Initial Complaint
07/18/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
order number ********* on October 05, 2021, currently being charged a monthly subscription that I do not recall signed up for any subscription.Business response
08/15/2022
Business Response /* (1000, 5, 2022/07/21) */ Fun Rewards+ is a rewards program where, upon signing up, customer receive **% cash back while shopping Oriental Trading brands and *% back at 1,500+ other marketplaces. In order to join, customers must agree to the program at the end of their order and verify signup by typing in their email and accepting the charges. After sign up, a welcome email for the Fun Rewards+ program is sent along with a second email prior to the program's 30 day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program. Your membership has been canceled and a full refund has been issued on for $******.Initial Complaint
07/15/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I made a purchase from ******** (OTC) in Dec 2021. I just noticed today that OTC has been charging me a recurering fee for a "reward program" that I did not sight up for. I called and they are refunding me 6 months worth of fees. I would also like the fee charged to me in January refunded as I did not sign up for this program. I suspect that when you make a purchase, there is a preselected sign up option that you need to deselect not to be enrolled or some other deceptive practice that enrolls you when you make a purchase. I do not sign up for any reward programs that charge a monthly fee.Business response
08/15/2022
Business Response /* (1000, 5, 2022/07/20) */ We are sorry to hear that you were not happy with your Fun Rewards+ membership. A full refund has been issued on for $******. Fun Rewards+ is a rewards program where, upon signing up, customer receive **% cash back while shopping Oriental Trading brands and *% back at 1,500+ other marketplaces. In order to join, customers must agree to the program at the end of their order and verify signup by typing in their email and accepting the charges. After sign up, a welcome email for the Fun Rewards+ program is sent along with a second email prior to the program's 30 day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program. Consumer Response /* (2000, 7, 2022/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
07/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I never dreamed that when I ordered from this company that their Fun Rewards was through a $***** monthly membership. Thank goodness I checked my bank statement and saw this charge. If there was any mention that I had to pay this monthly fee, it had to be in very fine print. I feel like this is a very shady practice and honestly outright fraud. I want this canceled and my money back. I will tell everyone to not purchase anything through this company. Shame on you Oriental Trading!Business response
07/25/2022
Business Response /* (1000, 5, 2022/07/06) */ We are sorry to hear that you were not happy with your Fun Rewards+ membership. A refund of $***** has been issued on 7/03/2022. Fun Rewards+ is a rewards program where, upon signing up, customer receive **% cash back while shopping Oriental Trading brands and *% back at 1,500+ other marketplaces. In order to join, customers must agree to the program at the end of their order and verify signup by typing in their email and accepting the charges. After sign up, a welcome email for the Fun Rewards+ program is sent along with a second email prior to the program's 30 day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program. Consumer Response /* (2000, 7, 2022/07/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Even though I accept the refund, I think they should be more transparent. I hope other customers don't have the same problem.Initial Complaint
06/13/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Oriental trading company opted me in to their rewards program simply for purchasing an item from them and then started billing my card a re-ocurring fee. would only return six months per " company policy" would like the other three months refunded. This is a total scam and these people should be put out of business for robbing their customers..Business response
07/12/2022
Business Response /* (1000, 5, 2022/06/17) */ We are sorry to hear that you were not happy with your Fun Rewards+ membership. We have issued a refund for the remaining three months for a total of $******Initial Complaint
05/31/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I noticed last week on my bank statement that there had been a withdrawal of $***** coming out of my account as an ACH since November. This charge was happening around the 18th of every month. After some investigation I learned that it was Oriental trading company fun rewards. Apparently in November when I placed an order I was signed up for the program with no agreement on part to do so. If it had been clearly stated of the charge, I would NOT have clicked on anything. I feel like there must have been just a click of a mouse that signed me up for this without any agreement for them to have access to my bank account for this charge. I did call them today and I canceled my membership but I am saddened that it took them charging me six months with me obviously not using the service. I feel taken advantage of and will be skeptical in the future to place any additional orders with oriental trading company.Business response
06/29/2022
Business Response /* (1000, 5, 2022/06/01) */ We are sorry to hear that you were not happy with your Fun Rewards+ membership. We have issued a refund for $***** on 6/1/2022 along with membership your cancellation. There truly is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program. We have many customers who enjoy the program and its rewards and are active members. In order to join, customers must agree to the program at the end of their order and verify signup by typing in their email and accepting the charges. After sign up, a welcome email for the Fun Rewards+ program is sent along with a second email prior to the program's 30 day free trial ending. We do hope you'll continue to be a customer of Oriental Trading and allow us to continue to provide you with the joy and fun that comes from our product.Initial Complaint
04/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased 1 pack of ******* theme party balloons about a month ago. Today this Oriental trading co. Charged my account $*****. I called to dispute and they are saying that I must have accidentally signed up for a membership with them. I did not in any way do so, I have had to cancel my debit card because they are making fraudulent charges on my bank account. I wanted others to be aware of the scam these people are doing after you purchase an item with them.Business response
05/18/2022
Business Response /* (1000, 5, 2022/04/26) */ Per the customer's request, FunRewards+ has cancelled the membership on 4/26/22 and a refund of $***** was issued. Fun Rewards+ is a rewards program where, upon signing up, customers receive **% cash back while shopping Oriental Trading brands and *% back at 1,500+ other marketplaces. To join, customers agree to the program at the end of their order and must verify signup by typing in their email and accepting the charges. An email welcoming the consumer to the Fun Rewards+ program was sent after signing up for the program. A second email was sent to the consumer 21 days later to remind that the program's 30 day free trial would be ending soon.Initial Complaint
04/02/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
************ I ordered products ************************* in September of 2021. When browsing my bank account in March of 2022, I noticed a strange debit from OTC Fun Rewards for *****. When I ******* the company, I found it was Oriental Trade and knew I had made no recent purchases. Once I looked back at previous statement, I found that they had been charging me monthly. I called the company and had this cancelled immediately. When I questioned the rep she simply stated that an email was sent to explain. I informed her that I did not recall receiving any such email.Business response
05/02/2022
Business Response /* (1000, 5, 2022/04/04) */ Per the customer's request, the membership with Fun Rewards+ was cancelled on 4/2/22 and a refund of $***** was issued on 4/4/22. Fun Rewards+ is a rewards program where, upon signing up, customers receive **% cash back while shopping Oriental Trading brands and *% back at 1,500+ other marketplaces. To join, customers agree to the program at the end of their order and must verify signup by typing in their email and accepting the charges. An email welcoming the consumer to the Fun Rewards+ program was sent on 9/27/21 after signing up for the program. A second email was sent to the consumer 21 days later to remind that the program's 30 day free trial would be ending soon.Initial Complaint
03/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Oriental trading is charging me monthly now. Help.Business response
04/27/2022
Business Response /* (1000, 5, 2022/04/04) */ The customer joined the FunRewards+ program on 7/26/21. Per the customer's request, the membership with FunRewards+ has been cancelled. Fun Rewards+ is a rewards program where, upon signing up, customers receive **% cash back while shopping Oriental Trading brands and *% back at *****+ other marketplaces. In order to join, customers agree to the program at the end of their order and must verify signup by typing in their email and accepting the charges. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Initial Complaint
03/24/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The company signed me up for their fun rewards program without my knowledge. They have been taking $***** from my account monthly. I want my money returned. ******************************************************************* I do not know how many months this has been going on. Thank-youBusiness response
04/20/2022
Business Response /* (1000, 5, 2022/03/28) */ The customer joined the FunRewards+ program on 7/21/21. Per the customer's request, the membership with FunRewards+ has been cancelled and a refund will be issued for $******. Fun Rewards+ is a rewards program where, upon signing up, customers receive **% cash back while shopping Oriental Trading brands and *% back at 1,500+ other marketplaces. In order to join, customers agree to the program at the end of their order and must verify signup by typing in their email and accepting the charges. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.
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Get a QuoteCustomer Complaints Summary
325 total complaints in the last 3 years.
198 complaints closed in the last 12 months.