Reviews

Do NOT Sign up for this company. They are happy to lie about what it does, they use Salesforce to operate their team because their own software can’t do the job. When you discover they have lied during onboarding they will NOT refund you. Instead they will Keep your money and keep you under contract.

Hi Willow. We are sorry to hear that our product did not meet your business needs. A member of our Customer Success team contacted you and successfully resolved your complaint on October 21, 2024. Thank you for your valuable feedback.

DO NOT SIGN UP FOR THEIR TRIAL, THEY WILL NOT REFUND YOUR MONEY. I SAY IT AGAIN, THEY WILL NOT REFUND YOU A PENNY! THEY WILL NOT RESPECT THEIR MONEY BACK GUARANTEE POLICY!

We do not offer a money-back guarantee as part of our terms and conditions when customers enter an agreement to purchase our software. We are sorry that our product did not work out for your business. A member of our customer success team was in touch with you to process a refund.

They Sold me a Ball of wax... there program was not as their salesman told me...and i used this program only in a Demo and now they charged me $200. I specifically asked for a program that i can make my Proposals very pretty...nicer than Excel They promised me yes...can do color and enlarge the Fonts on each item. When i on my own...tried to make an estimate and Proposal...no color no highlighting. the program may well be okay for some...but how can they charge me $200 for a Demo only. I shall continue to find more software better to my liking. I do not recommend this company...bad policies and bad interactions. thank you Bari

Our sales demos are always free. The $200 was intro pricing for your first month of service when you signed up to become a Buildertrend customer. We stand by the capabilities we represent in demos. Please consider us again in the future and we will be sure to show you how to professionalize your Proposals through the customization tools you were looking for.

Go here for the full used car salesman experience. Our so-called demo provided little information about the services and the rep showed little to no technical knowledge about the product. Every technical question about the service was met with the same or similar response: Once you are signed up we can do XYZ. After a full 20 minutes of being pressured to sign up on the spot we came to the conclusion that signing up for a month would be the only way to get any real information so we caved in. What was supposed to be an onboarding call a few days later somehow felt like even more of a sales call, and the next call couldn't be scheduled for a full week. 2 weeks into our subscription, we have received zero benefit from this service and we are actively pursuing a refund. Is there a lemon law for software?

Hi Connor, we regret your frustration with our sales team and your feedback has been shared with our leaders. A manager from our customer success team has been in touch to resolve your complaint.

I had meeting with them and I did sign up for there services based on what they told me in meeting. Then things changed. Told them I didn't want it and there is no refund available. I said charge me 1k not 4k. Tried be fair. They are a scam. My fault but figured I would let people know so hopefully won't happen to someone else

Hi Jason. Thank you for trying our software and we are sorry you are dissatisfied with our payment processing. Customers who are on an annual agreement are eligible to to apply for payments prior the 6-month waiting period. The credit card processing time is in-line with payment processing standards for this type of service.

We did a demo with this company to see if the software was something that would work for us. We bought 1 month to see if it was a good fit for us. It turned out not to be what we were looking for so we decided not to move forward with them. We never agreed to any subscription or signed up for anything yet our business account was charged for a subscription. While going over expenses we noticed the charges and reached out immediately to their support department on 09/19/2023 and spoke to a gentleman who advised he would cancel our subscription and refund any monies that had been taken from the account from June 28th until present. That did not happen. I called back to support once again on 10/2/2023 because the account was charged again on 9/28/2023 even though the subscription was supposed to have already been cancelled as of 09/19/2023 per the previous phone call. The individual I spoke with this day advised the account keeper would be reaching out to us to go over the issues and her name was Paula W*******. Paula never bothered to reach out. I then called back on 10/3/2023 and the lady I spoke with advised Paula didn't bother calling because she was not in the office and I couldn't talk to her at that time because she was "in meetings" all day and could reach out to me the following day. I once again heard from no one so I emailed Paula. Long story short Paula was also NO HELP and advised she would cancel our subscription (even though there should not have been a subscription to begin with) but refused to refund any money! I would not do any business with this company and I would definitely shop around before even attempting to do a demo with this sorry company!!!!

We apologize for any inconvenience this situation may have caused you. Your feedback is of utmost importance to us, and we are committed to working closely with our operations team to prevent such occurrences in the future.

These guys are insane! This guy quinn will not stop calling and emailing me. Our company is not, has not and never will use their product. There are far better options out there and even if they were the best, I would not use them simply for how pushy they have been. I have said no at least 4 times now and my partner has as well. How do I make the calls and emails stop? I have a business to run and cannot continue to waste my time with these jokers! DO NOT USE Buildertrend!

Our business operations team has taken steps to ensure you will no longer receive sales calls. We sincerely apologize for the inconvenience.

I don't know who this Abby girl is but she calls several times a day leaving messages. Today I picked the call up knowing it was her. She started off by stating she has never called before in which I politely told her was untrue. I then asked to be taken off their list. She became combative stating no and how do I know we don't want their service. I told her again to remove me from the list and she stated she didn't have to. I then raised my voice and said I was in mood for her b******* and to stop calling! She hung up. I hope this is the last of her.

Our business operations team has taken steps to ensure you will no longer receive sales calls. We sincerely apologize for the inconvenience.