Reviews

We purchased a Tempur-Pedic mattress from Nebraska Furniture Mart in Feb 2021. We were told it has 10yr warranty while buying. With in 3years we noticed the bed is sagging and result of it we undergoing bad back pains. When we contacted NFM, they asked us to contact Tempur-Pedic as its their product and NFM cannot do anything about this. When contacted Tempur-Pedic, they mentioned because we are not using Tempur-pedic suggested base, we are experiencing these issues with mattress. While buying, no one from NFM mentioned us it is mandatory to use Tempur-Pedic suggested base only. We trusted NFM, so bought it in the store. NFM should have informed us about specific base to be used. Now its like we wasted $3699 on this mattress.

I purchased the "Crestview Collection Zambia Sideboard in Black" Credenza from Nebraska Furniture and was initially pleased with the design. However, within a week of use, we noticed fine sawdust accumulating on the tile beneath the unit. We thought it might be due to regular use, but the sawdust kept appearing every few days. Recently, we closely inspected the furniture with a flashlight and discovered pin-sized holes directly above where the sawdust was found. These holes are consistent with those caused by wood-boring insects. To clarify, there are no termites or pests in our home—we have our property professionally treated quarterly for prevention. The issue is clearly isolated to the furniture itself. Despite reporting this issue to Nebraska Furniture Mart, they refused to take any action or offer a replacement, citing the elapsed time since purchase. This is incredibly disappointing, as this is clearly a product defect that poses potential risks to homes and other furniture. I strongly urge Nebraska Furniture Mart to stand by their products and address such issues appropriately. For prospective buyers, I recommend thoroughly inspecting any furniture before bringing it into your home and reconsidering purchasing from a retailer unwilling to resolve such serious matters.

The mart has terrible customer service. Mrs. B would roll over in her grave. I purchased a fridge. It broke down within a few days. I called the mart and they sent me directly to GE. GE messed up the call and sent the tech to the wrong address. I called the tech. He said too bad. Call GE or the mart. I called the mart. They said too bad call GE. I explained that this was their error and that my freezer would be broken for another week at minimum. They said too bad. Can't help. They are too big. I hope another large appliance dealer comes into our area and gives them competition that they need. Mrs. B would fire them all.

Spent over 600$ and used the NFM card. When making payments online that took the account and had the funds I was notified 3 weeks later by mail that there was a problem and I was charged 40 extra dollars. Still have yet to receive my money back for the 40$ charge. Customer service is nothing but dismissive and rude. Will not continue to shop and would never recommend. Zero stars if I could.

want to share the nightmare I’ve had dealing with Whirlpool and Nebraska Furniture Mart. I bought a clearance fridge from Nebraska Furniture Mart for my elderly parents, who live on a fixed Social Security income. I was told the fridge had no issues and was only returned because the previous customer changed their mind. Unfortunately, that turned out to be completely false. Shortly after, I left town, and when I returned, my parents told me the fridge wasn’t working properly. The food in the refrigerator section kept freezing, while the freezer section wasn’t cold enough to keep ice cream solid. Since May, I’ve been in constant contact with Whirlpool and Nebraska Furniture Mart. They’ve sent technicians repeatedly and even replaced a part, yet the same issues persist. Now, they claim the fridge is “working as designed” and instructed us not to put food on the top shelf to avoid freezing. I’ve purchased fridges before and have never been told I couldn’t use all the shelves. After this experience, I’ll never buy from Whirlpool or Nebraska Furniture Mart again. My parents can’t afford to waste food with the rising cost of groceries, and every week I have to call Whirlpool, wait on hold for over an hour, only to be told the same excuses. They even warned they would charge me $75 for another technician visit. This has been a frustrating and disappointing experience, and the lack of accountability from both companies is unacceptable.

Always issues at NFM, whether it is broken furniture, used electronics, or shipping wrong items. I purchased an iPhone 16 pro max with accessories , and ended up receiving an empty iPhone box. Called nfm and they required a police report which is fine, supplied all information they requested, still haven't seen my refund or a return label for the accessories since I have no phone. Knowing NFM stole the iPhone which is trackable or just sent an empty box in general, I wasn't even offered any solution for my inconvenience. It's always an issue here , if you're not shopping for clearance items, stay far away. They have bad customer service and terrible credibility.