Business ProfileforCox Communications

Previously used their service. Switched to Quantum fiber in January 2023 because it was half the price and 5 times faster. Called Cox to cancel service. In February got a new bill showing service was still on. Called again to cancel, they didn't, shut service off in March for non payment. Sent a bill for 341.00 to collections. Just recently called to straighten this out. Spoke with 3 different people. First was female who said I never called in January to cancel but showed that they received a call in February, but they still left service on until March. She was trying to adjust the amount owed but said accounts receivable had to do it. The person a male that I spoke with there said they won't adjust it and wanted to take payment for it even though it went to a collection agency. The last person I spoke with there was a language barrier and told me to call customer service which I had already done and they won't do anything. I had a balance due in January of around 120.00 owed which I told them I was willing to pay but I wasn't willing to pay for them leaving my service on until March. I explained that I am aware that if I didn't call when I switched to cancel I would still be charged which is why I called. They still claim that I didn't. The first person showed another call in February while the next person didn't. I know that it went to collection but I also know that they could update the collection agency with the right amount owed also but they won't. While the first female tried to be helpful the male in accounts receivable was rude and didn't care to help at all. I am willing to pay what I owe but I am not paying for service that was let go when I called to cancel it. I also know that trying to reason with the collection agency about this will go nowhere because cox is the original creditor. All I want is the right amount updated so I can take care of this to get the collections off my credit report.