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          Cox Communications
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          BBB Accredited BusinessA+Rated by BBB

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          220 Customer Reviews

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          • Jessica O

            02/02/2025

            Cox service has gotten progressively worse the longer I've had them. Recently, there have been multiple outages that affect my daily activities and work. When I contact Cox asking if this is planned or why there are so many outages, I get the same canned response: We see there is an outage in your area. We do not have an ETA for repair. Would you like text notifications. This is not helpful at all because I obviously know there is an outage. And then each time the service reps launch into a sales pitch for their newest service. It is beyond frustrating. And conveniently, I can't find a feedback page on the Cox site to directly comment.

            Cox Communications Response

            02/05/2025

            Cox made attempts to reach Jessica B**** in receipt of her complaint; however, we did not have the opportunity to speak with them. Should Ms. B**** wish to discuss this matter further, they can reach a Cox representative at the contact information provided. Cox Communications

          • Madison S

            01/28/2025

            Terrible customer service. Got 2 emails stating I owed $18.64. Paid that amount. Got a confirmation email that it was paid, and the balance was 0. 2 weeks later I get another email saying I owe $93. Called them and all they say is that the 3 emails I received must have been wrong so I need to pay the $93. DO NOT RECCOMEND AT ALL

            Cox Communications Response

            02/05/2025

            We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. Jennifer D. Executive Resolution Specialist Cox Communications, Central Region

          • Christopher D

            01/28/2025

            I do not recommend this service. The service is inconsistent and I lose internet connection frequently. Absolutely the worst internet service provider I have ever had.

            Cox Communications Response

            01/29/2025

            We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns; however, we were unable to provide an agreed upon resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced and deeply sorry we were unable to successfully resolve. We appreciate the opportunity that the BBB has given to us to assist our customer Matthew D. Executive Resolution Specialist Cox Business

          • Gage C

            01/27/2025

            Absolutely atrocious predatory company. I truly believe they are so intentionally awful in every single aspect of their business that it must be by design. I speak with hundreds of people every day for a living. Ask any customer and see if you can find one that DOESN’T have abhorrent mentions of their business malpractice and incessant extortion.

            Cox Communications Response

            01/28/2025

            We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns. It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer.

          • Josh L

            01/25/2025

            The service in my area has been down for planned maintenance since Thursday afternoon, 23 Jan 25. I have contacted tech support to find out when service is expected to be restored and i get the same copout answer that no ETA for restoration and to use a cox hotspot. Since I do not receive reliable cellular data service in my building the hotspot is not an option. So your tech support is absolutely useless and pointless. Base on your tech support being completely clueless, i truly suspect they have no idea why my service is down and its not for planned maintenance. I am about to cancel my internet and go back to having no internet in my apartment.

            Cox Communications Response

            02/04/2025

            Dear BBB, Cox Communications responds to BBB review ID # 182138 filed with your office on January 25, 2025. Cox apologizes to our customer for their recent experiences. A Cox Senior Customer Care Specialist attempted to contact our customer in response to their review. Unfortunately, they were unsuccessful in reaching our customer. If our customer would like to speak with us regarding their concern, we ask that they reach out to our Senior Customer Care Team directly at the phone number or email address provided to them via email. Sincerely, The Cox Senior Customer Care Team

          • Charles M

            01/23/2025

            They are unscrupulous liars. Had a family with cancer mive in so I had to consolidate bills and look for savings. Cox promised a rate of 170.58 for 1 year. 4 months later my bill was 192.77. They gave me a months credit! After 25 years as a customer this poor school teacher is done with Cox. The are liars! Don't believe anything they say, email or write.

          • Martha C

            01/22/2025

            I have been experiencing difficulties utilizing Cox internet on my cellphone, and despite multiple interactions with technical support, the issues persist. I am required to restart my cellphone and reconnect to the internet repeatedly. As a customer of Cox Communications for over 20 years at this residence, I am extremely disappointed with their expensive plans. My current package includes internet and home phone services, which I do not utilize extensively, and has increased from $51.00 to $106.39 per month without prior consultation regarding my desired megabits. Upon contacting Cox to inquire about more affordable alternatives, I was informed by a Spanish-speaking representative that no options were available. When I requested the removal of my home phone service, she stated that my monthly payment would remain unchanged due to the bundled package. I asked to speak with a supervisor, but was told that none was available in that department. I found the representative's consistent negativity to be frustrating. As I am on a fixed income, it is essential for me to monitor my household expenses closely. I am extremely dissatisfied with Cox's customer service and intend to report them to the Better Business Bureau and the Corporation Commission.

          • Mari K

            01/21/2025

            Cox is terrible. We moved to an area that they are one of the only providers for internet. We get service started and immediately are met with disruptions weekly at midnight every week. We finally get to the point of seriously complaining because why are we paying 150 bucks a month for something that’s not working. So we call customer service and they tell us that we will have to pay 75 dollars for someone to come look at the router!!! They are overpriced and the service sucks. Would not recommend.

            Cox Communications Response

            01/22/2025

            Thank you for contacting Cox Communications. We would be happy to assist you, but we need some more information in order to locate your account. Can you please provide some specific account information, such as: full account name, address including city and state, the 16-digit account number, or the phone number associated with your account? We look forward to hearing from you. Thank you for choosing Cox Communications. Sincerely, Executive Escalations Team

          • Bill M

            01/16/2025

            Cox is terrible. There are frequent outages and customer service is difficult to contact. Outages are becoming more frequent…several a week. The one thing you can count on from cox is difficulty getting satisfaction.

            Cox Communications Response

            01/27/2025

            Dear Bill M*****, Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. Our Executive Escalation team member spoke with you regarding your Cox account on January 22, and have provided a resolution for the concerns brought up in your complaint. If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993. Best Regards,    COX – West Region ----------------------------------------------------------------------------------------  The Executive Escalations Team 

          • Garrett G

            01/09/2025

            They make it so difficult to move service. I tried setting up my move as soon as I got a lease and cannot come service my new address until almost week later! The rep was very rude and didn’t even try to help me just said “you’ll have to make preparations for your personal situation” after I told him I work from home and will need service that day.

            Cox Communications Response

            01/21/2025

            We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. Jeff Executive Resolution Specialist Cox Communications, West Region

          Customer Review Rating

          1.17/5

          Average of 220 Customer Reviews

          Contact Information

          16909 Burke St STE 121

          Omaha, NE 68118-2268

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          (844) 261-1300

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          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 11/30/2000

          Years in Business: 45

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

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