Customer ReviewsforCox Communications

Cory, a technician that came to my home, did a great job of taking care of me and explaining things to me. Request him if you can!

Thank you for taking the time to share your positive experience with our technician, Cory. We are delighted to hear that Cory did a great job taking care of you and explaining everything thoroughly. Your kind words mean a lot to us, and we will make sure to pass along your compliments to Cory. If you need any further assistance in the future, please don't hesitate to reach out. We appreciate your feedback and thank you for being a valued customer.

Came home to a down line in my back yard. Tried to call cox and report it. They wouldn’t let me talk to anyone because there is an outage in my neighborhood that is “already being worked on” and there is “nothing a customer service agent could do”. So I look up how to report a down line with cox and go that route. I select to report that there is a down line in my yard. Which leads me to a chat with someone named ifran who takes forever to respond to anything I send. After I got the exact same response about how the outage is being worked on already, I told what I am assuming is a bot (even though it was supposed to be a human) that I was literally just trying to report a down line in my yard. The bot asks if I would like to schedule a tech to come out. So now I’m just waiting for the outage to be done so I can talk to an actual person and not a chat bot that is about as helpful as a cancerous cell.

We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and make sure we provided a successful resolution. Since then Our Field Team has gone to this location to resolve this matter 08/03/24. Thank you for your time and consideration.

Cox Cable is installing cables in our neighborhood they tore up my yard. Their equipment leaked oil all over my grass.

We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration.

I'm a new customer. Customer service representative our rude and irresponsible. Contacted and spoken to many. Claim issues fixed only to learn not still same. Over looking cause and run games.treat you very disrespectful and believe one representative will fix what many show haven't. From Jeff to Brittany and many more. What makes any difference when you tell customer one thing and customer finds its not done.or respond with non concerns about the error and no ability to correct them instead dig into your position.like you don't make errors or anything.is the truth example of your company.same issues I have had still exist and nothing changes but the person I spoke with.sad

Dear Kennedy Batson, Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. Our Executive Escalation team member spoke with you regarding your Cox account on July 29, 2024, and have provided a resolution for the concerns brought up in your complaint. If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993. Best Regards,  COX – West Region ----------------------------------------------------------------------------------------  The Executive Escalations Team 

I recently moved into my new apartment, and went to a cox store to get the internet setup only to find out the address I'm at is fraud blocked due to the previous tenants, I asked if I could just transfer my internet to the new location because I already have a cox acc and wifi going but they told me that it wouldn't be possible still due to the fraud block. I go to their links they suggest for me to go to upload my lease agreement and ID and passport I sent to an employee of theirs and they're still asking me for more stuff such as Social Security card copy etc. It shouldnt be this difficult nor take this long just to either A) transfer my current internet to my new location which should have only taken a day max, or B) take two seconds to look at the lease agreement and ID and go oh what do you know he really IS a new tenant and done. It's been almost more than a week now. At this rate I'd suggest to anyone to just cancel your cox and switch providers if you're ever stuck dealing with this situation youd have a fast AND easier time than going through their process, which is what I'll most likely be doing at this point in time. I've had good experiences with them before nothing majorly negative almost always positive view of them, but this just leaves a sour taste and has made me questioning my opinion of them.

Dear Alberto E****** Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution. If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993. Best Regards,    COX – West Region ----------------------------------------------------------------------------------------  The Executive Escalations Team 

The worst. I've had Cox for several years, due to their being very little choice of providers and I absolutely dread having to work with them for anything. My bad experiences are too long to list. In the latest episode, my home and neighborhood were completely destroyed by a tornado and all other utility companies immediately shut off service, stopped billing, and were great to work with. I asked a Cox representative and they said not to worry because there was no power to that whole section of neighborhood and Cox was aware of the incident. HAHA! They billed me full price for the 2 months that there was zero power to the lot, and then billed me full price to replace the router when I finally got into a new home. When other businesses were offering support and discounts, these sharks billed me over $600 for the event. They were the only people who had zero concern for their affected customers. I am not remotely surprised. If you have a choice, pick someone else.

We want to thank Jane Gordon for taking the time to file her concern. In receipt of this complaint, Cox spoke with Ms. Gordon, and we believe she is satisfied with our efforts to resolve this matter. We sincerely apologize for any inconvenience caused. Thank you. Cox Communications